Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
5
Awesome!
on June 28, 2026
Posted by: JDub4011
from Bloomington, IN
Gender:Female
Powerful suction!! Good runtime! Picks up everything! Great on all floor types and good edging!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the new cordless Shark
on June 27, 2026
Posted by: Michael @ CK
Love the light weight and the power of a cordless vacuum cleaner
Written by a customer while visiting sharkninja.com
Customer Rating
1
Difficult to push on carpeting/short battery life
on June 25, 2026
Posted by: Vicki0308
from Park Forest IL
Gender:Female
I have had this vacuum for a little over a year. Seemed ok but not very good on carpet. It is extremely hard for me to push. I don’t know why a medium plush carpet would be so hard to vacuum. It’s almost like the vacuum head gets caught in the carpet. . The battery wears down very quickly also and the suction is barely there. I should have returned it right away but thought maybe just needed to get used to it. I ended up buying a corded vacuum that is so much better. I’m sure like other people think a cordless vacuum is so easy to take out if it works good that is and the majority of my house is carpet. I should have read the negative reviews instead of concentrating on the positive ones.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 26, 2026
Hi Vicki,
Thank you for your feedback on the PowerDetect.
We’re sorry to hear the vacuum didn't meet your expectations, especially on carpet and with suction and battery performance. We’d like to help improve your experience. Please check our self-help guide for tips on optimizing performance: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues, our team will contact you via email for further assistance.
Kind regards,
Shark Home
Thank you for your feedback on the PowerDetect.
We’re sorry to hear the vacuum didn't meet your expectations, especially on carpet and with suction and battery performance. We’d like to help improve your experience. Please check our self-help guide for tips on optimizing performance: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues, our team will contact you via email for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
motor head
on June 23, 2026
Posted by: boxers dogs
from 10420 Rockingham Drive
Gender:Female
The motor head r tore up my carpet !
Not able to adjust based on type of carpet vacuuming
Not able to adjust based on type of carpet vacuuming
Response from sharkninja.comBy SharkNinja, June 30, 2026
Hi Linda,
Thank you for bringing this to our attention. We’re truly disappointed to hear that your carpet was damaged and that you’re unable to adjust the vacuum for different carpet types.
We’d like the opportunity to troubleshoot this with you and better understand what's causing this issue, as well as review the available settings and identify the best options for your specific model. We kindly recommend reaching out through our support page using the “Contact Us” link below, where one of our agents can assist you directly and guide you towards a resolution:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for bringing this to our attention. We’re truly disappointed to hear that your carpet was damaged and that you’re unable to adjust the vacuum for different carpet types.
We’d like the opportunity to troubleshoot this with you and better understand what's causing this issue, as well as review the available settings and identify the best options for your specific model. We kindly recommend reaching out through our support page using the “Contact Us” link below, where one of our agents can assist you directly and guide you towards a resolution:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on June 21, 2026
Posted by: gpilato
from South Carolina
Gender:Male
I have a collie that sheds constantly and this vacuum so far is the best I have owned. Portable and powerful and the automatic empty is great. So far I would highly recommend it to anyone. Great product and quick delivery.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worth it!
on June 21, 2026
Posted by: GP_RMT
from Leitchfield, KY
Gender:Female
So glad I caught this item on sale! So happy with my purchase. Cleaning the house has never been this easy. I love that it is cordless so I can clean up any mess made in our home. The vacuum is not heavy and it automatically adjusts the suction depending on the floor type.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Awful design, strength ok if it works
on June 19, 2026
Posted by: Dmcgraw
from Wilmington DE
Gender:Male
Honestly had nothing but issues... Tried switching over after having a Dyson and nothing but trouble (of course after the 30 day window.... About 60 days).... Can't run full power with a fresh battery and filter... Just shows errors and I'm not even eligible to return, with the headache this has been I don't even want a replacement.
Response from sharkninja.comBy SharkNinja, June 20, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about your experience with your Shark PowerDetect, especially after switching from another brand and running into repeated errors even with a fresh battery and filter. We understand how disappointing and frustrating that has been.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about your experience with your Shark PowerDetect, especially after switching from another brand and running into repeated errors even with a fresh battery and filter. We understand how disappointing and frustrating that has been.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on June 19, 2026
Posted by: Litha Mack
from Dallas, TX
Gender:Female
I bought my vacuum cleaner a couple of weeks ago and i am loving the cordless feature. Should have bought it a long time ago.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com