Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Average customer rating
4
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
308
4 Stars
56
3 Stars
46
2 Stars
40
1 Star
64
68%of customers recommend this product.
(
165 out of
241)
Customer Reviews for Shark - Refurbished Excellent - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
Customer Rating
1
Difficult to Use
on July 13, 2026
Posted by: Chip613
from Johnson City TN
Gender:Male
Purchase 2 weeks ago. Usage has been very frustrating as the roller head continues to stick even on very short nap rugs. If makes standard vacuuming very difficult.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear that vacuuming with your PowerDetect Cordless has been frustrating due to the roller head sticking, even on low-pile rugs.
We'd like the opportunity to troubleshoot this with you and help ensure your vacuum is performing as intended. Please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and look forward to helping.
Sincerely,
Shark Home
Thank you for sharing your feedback. We're sorry to hear that vacuuming with your PowerDetect Cordless has been frustrating due to the roller head sticking, even on low-pile rugs.
We'd like the opportunity to troubleshoot this with you and help ensure your vacuum is performing as intended. Please reach out to our team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate you bringing this to our attention and look forward to helping.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible, keeps shutting off!
on July 10, 2026
Posted by: led123456789
from Florida
Gender:Female
Absolutely terrible. It shuts off every 30 seconds without a clear reason as to why. I’ve been trying to vacuum my space for several hours but keep having to stop while it resets.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 10, 2026
Hi there,
Thank you for taking the time to leave a review on the PowerDetect.
We're sorry to hear that your vacuum shuts off after 30 seconds. Something definitely doesn't sound right, and we'd like to help. Please try our self-help guide linked below to address this issue:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Thank you for taking the time to leave a review on the PowerDetect.
We're sorry to hear that your vacuum shuts off after 30 seconds. Something definitely doesn't sound right, and we'd like to help. Please try our self-help guide linked below to address this issue:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 7, 2026
Posted by: Kat!
from Canton ga
Gender:Female
Thank you for doing everything honestly and the right way, I'm a happy customer for sure!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
on July 1, 2026
Posted by: Lkd87
Gender:Female
The vacuum itself is good picks up great. But the tube is very flimsy. And for some reason mine does not have the emptying dock.
Response from sharkninja.comBy SharkNinja, July 1, 2026
Hi there,
Thank you for taking the time to leave a review.
We're sorry to learn that the tube feels flimsy and hasn't met your expectations in terms of durability. Your feedback is valuable and will be shared with our product development team. Please note that parts and accessories may vary based on where purchase. Here is a link to our website, where you can purchase an auto empty base compatible with your model. If you'd like to check, if the dock was missing from your box, we also provided a contact us link below.
https://www.sharkninja.com/auto-empty-dock-base/XDCKIP3000.html
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We're sorry to learn that the tube feels flimsy and hasn't met your expectations in terms of durability. Your feedback is valuable and will be shared with our product development team. Please note that parts and accessories may vary based on where purchase. Here is a link to our website, where you can purchase an auto empty base compatible with your model. If you'd like to check, if the dock was missing from your box, we also provided a contact us link below.
https://www.sharkninja.com/auto-empty-dock-base/XDCKIP3000.html
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Sweeper
on July 1, 2026
Posted by: FOXYMOMMA
from Upper Sandusky Ohio
Gender:Female
I bought this a month ago, and I am so happy that I did. It has been an everyday sweeper for our family. It is easy to store. Great at cleaning big spaces; long battery life. Convenient to grab and clean up little messes. Love the design, weight, and suction. This sweeper is a must have!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible
on June 30, 2026
Posted by: Doodlemom2kai
Gender:Female
I’ve had this thing for six months now. It’s my first cordless vacuum, so I was originally thrilled by its convenience. But I grow more disappointed with it every time I use it. I have to clean the brush head (and sometimes the wand, as well) after each use because it gets so clogged with pet hair. The teeth behind the felt brush just catch hair and clog so quickly. The other issue is that the motor will just randomly stop and all the lights on the screen flash. I have no idea what it means. I turn it off, turn it on, and it starts up again until the next episode a few minutes later. And finally, the battery takes far too long to charge. I have a lot of pet hair and a medium sized house, and I can’t do the whole house on a single charge. It takes hours for the battery to recharge to do the rest of my house. And by then, I’ve given up. Photos show how much hair gets clogged in the brush. The search for a good cordless vacuum continues…
Response from sharkninja.comBy SharkNinja US, July 1, 2026
Hi there,
Thank you for your feedback.
We're sorry to hear that your experience hasn't lived up to your expectations. We completely understand how frustrating it is to deal with frequent hair buildup, interruptions during cleaning, and battery performance that doesn't meet your household's needs. We'd like the opportunity to support you and look into the issues you're experiencing. Please contact our team using the link below so we can assist you further and work towards a resolution.
https://support.sharkninja.com/contact-us
Shark Home US
Thank you for your feedback.
We're sorry to hear that your experience hasn't lived up to your expectations. We completely understand how frustrating it is to deal with frequent hair buildup, interruptions during cleaning, and battery performance that doesn't meet your household's needs. We'd like the opportunity to support you and look into the issues you're experiencing. Please contact our team using the link below so we can assist you further and work towards a resolution.
https://support.sharkninja.com/contact-us
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
One big mistake
on June 29, 2026
Posted by: Smuggins
from Michigan
Gender:Female
This was my very first cordless vacuum cleaner. How excited I was to be able to pick up this vacuum and not be tied to an electrical outlet.
This is BY FAR the worst expensive purchase I have ever made.
When I vacuum I want suction!! I want the dirt and dust to be sucked up. Yes I ran it on high speed. This vacuum has low, medium and high. It’s suppose to give 70 minutes of vacuum time. Although it doesn’t stay, but this must be on low speed, because I am lucky to get 15 minutes.
I can’t get through two rooms and either the vacuum get plugged or the battery power starts flashing. Not long after that flashing the vacuum turns off.
Well my house is only 1230 Square feet, not a large house, and I can’t get my work done. So my solution was to purchase an extra battery. Still can’t complete my home even with two batteries.
There is a flaw too in the design of the vacuum bar. Between the roller bar and the plastic housing of the vacuum head it catches lint, dust, dirt, whatever and needs to be cleaned out on a regular basis.
I have had my vacuum over a year I really really tried to make this work but I hate it!!! I do like the auto clean docking station, but that’s about it.
I replaced it today with a bissell vacuum that is corded, may my Shark rest in peace.
So that’s my opinion … hope you have better results.
Hey Shark want to buy back this piece of ju$k.
This is BY FAR the worst expensive purchase I have ever made.
When I vacuum I want suction!! I want the dirt and dust to be sucked up. Yes I ran it on high speed. This vacuum has low, medium and high. It’s suppose to give 70 minutes of vacuum time. Although it doesn’t stay, but this must be on low speed, because I am lucky to get 15 minutes.
I can’t get through two rooms and either the vacuum get plugged or the battery power starts flashing. Not long after that flashing the vacuum turns off.
Well my house is only 1230 Square feet, not a large house, and I can’t get my work done. So my solution was to purchase an extra battery. Still can’t complete my home even with two batteries.
There is a flaw too in the design of the vacuum bar. Between the roller bar and the plastic housing of the vacuum head it catches lint, dust, dirt, whatever and needs to be cleaned out on a regular basis.
I have had my vacuum over a year I really really tried to make this work but I hate it!!! I do like the auto clean docking station, but that’s about it.
I replaced it today with a bissell vacuum that is corded, may my Shark rest in peace.
So that’s my opinion … hope you have better results.
Hey Shark want to buy back this piece of ju$k.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja US, June 30, 2026
Hi there,
Thank you for your feedback.
We’re sorry to hear about your experience with the vacuum, especially the low suction, short runtime, and blockages you’ve encountered. We completely understand how frustrating this must be. The PowerDetect Cordless Vacuum features Smart Detect Technology, which is designed to automatically adjust suction based on floor type, dirt levels, and edges to balance performance and runtime. It also has a 450W motor to support strong cleaning performance, and weighs 7.96 lbs for easier handling. However, we appreciate that this hasn’t matched your expectations in use. To help maintain strong suction, we would recommend regularly checking for blockages in the hand vacuum, wand, floorhead, charging post, and dock, as well as keeping the filters clean, correctly fitted, and fully dry before use. You can find a full step‑by‑step guide here:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Maintaining-…
We’d really like the opportunity to support you further and see what options we can provide. Please complete the troubleshooting steps using the link below for “low suction.” Once completed, a webform will be generated requesting some information. Please ensure this is filled out and submitted. Once submitted, our team will review your information and contact you with the next steps.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshoot…
Kind regards,
Shark Home US
Thank you for your feedback.
We’re sorry to hear about your experience with the vacuum, especially the low suction, short runtime, and blockages you’ve encountered. We completely understand how frustrating this must be. The PowerDetect Cordless Vacuum features Smart Detect Technology, which is designed to automatically adjust suction based on floor type, dirt levels, and edges to balance performance and runtime. It also has a 450W motor to support strong cleaning performance, and weighs 7.96 lbs for easier handling. However, we appreciate that this hasn’t matched your expectations in use. To help maintain strong suction, we would recommend regularly checking for blockages in the hand vacuum, wand, floorhead, charging post, and dock, as well as keeping the filters clean, correctly fitted, and fully dry before use. You can find a full step‑by‑step guide here:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Maintaining-…
We’d really like the opportunity to support you further and see what options we can provide. Please complete the troubleshooting steps using the link below for “low suction.” Once completed, a webform will be generated requesting some information. Please ensure this is filled out and submitted. Once submitted, our team will review your information and contact you with the next steps.
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshoot…
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product, great features.
on June 28, 2026
Posted by: Dale64
from Louisiana
Gender:Male
Just got the hand held cordless vac a month ago.
My wife and I are so pleased. It was and upgrade from the last one we bought from shark. We are very pleased with the run time, the suction, and the debris removal.
And also the automatic tank emptying when you put it back in the home charging station.
Well made product shark.
That is why I keep coming back to you guys, you make good products.
My wife and I are so pleased. It was and upgrade from the last one we bought from shark. We are very pleased with the run time, the suction, and the debris removal.
And also the automatic tank emptying when you put it back in the home charging station.
Well made product shark.
That is why I keep coming back to you guys, you make good products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com