Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
1
Month and a half display glitched,warranty useless
on January 10, 2025
Posted by: Bruno
from Texas
Expertise:Expert
The phone only worked for one month and a half, after an update the display stop working, went to Samsung and they told me it was the update and went I took the phone in they changed it to it was the screen protector that it came with and the warranty that they promise to be one year for the screen didn't apply to their display so I end up changing to another phone
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 14, 2025
Hello Bruno,
Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your detailed feedback about the display and warranty experience. Your insights are valuable, and we will share them with the relevant teams to help us improve the quality and support we offer. If you have any additional input, we would be glad to hear it.
Thanks, Ty!
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Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your detailed feedback about the display and warranty experience. Your insights are valuable, and we will share them with the relevant teams to help us improve the quality and support we offer. If you have any additional input, we would be glad to hear it.
Thanks, Ty!
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 21, 2025
Posted by: Vanessa
from Frisco
Expertise:Expert
I bought it 4 months ago and the main screen has just blacked out
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hi Vanessa,
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how frustrating it can be when your phone screen isn't functioning properly, and we're here to help!
As you may know, Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
One of the best benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program includes features such as a free screen protector replacement and discounts on screen repairs.
We encourage you to reach out to one of our trained Samsung Support Team members for further assistance. We also recommend checking the information in the link provided below at your earliest convenience to see what options would work best for you.
Thank you once again for reaching out and sharing your experience with us. We appreciate your choice of Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how frustrating it can be when your phone screen isn't functioning properly, and we're here to help!
As you may know, Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
One of the best benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program includes features such as a free screen protector replacement and discounts on screen repairs.
We encourage you to reach out to one of our trained Samsung Support Team members for further assistance. We also recommend checking the information in the link provided below at your earliest convenience to see what options would work best for you.
Thank you once again for reaching out and sharing your experience with us. We appreciate your choice of Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Wireless chargers do not work with the case on the
on February 8, 2025
Posted by: ArmyAviation
from Atlanta GA
Expertise:Intermediate
I have tried 3 different Magsafe cases and all 3 fail to work with wireless charging with a Magsafe charger and 2 standard wireless chargers. At this point I have concluded that the wireless charging in the phone is too weak. All 3 cases stated it worked with all wireless chargers. Had I known this was an issue I would have gone with a different phone. But now I am stuck with this. As far as other features this phone is pretty good. but I cannot give it a 5 star sense i cannot used the wireless charger at all. I should have gone with the z6 fold, but I am retired, and the budget just did not allow for it.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, February 8, 2025
Thank you for sharing your experience with the Galaxy Z Flip6. We’re glad to see that you enjoy many of its features, and we understand your frustration with wireless charging. To enhance compatibility with Qi wireless charging, we recommend ensuring there are no stickers or obstructions around the area where your case meets the charger, as even a small obstruction can disrupt the connection. Proper alignment on the charging pad is essential, as misalignment can prevent successful charging. Additionally, please check your case’s compatibility with wireless charging, as not all cases may work perfectly. If you are still experiencing challenges, we encourage you to reach out to us at Samsung Support. Your satisfaction is important to us, and we appreciate your loyalty as a Samsung user. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
I love the flip
on February 11, 2025
Posted by: BuckeyeInMd
[This review was collected as part of a promotion.] This is my 3rd one but the screen is already messed up. There is a white line through the center (at the fold) and a dark spot on the right side of the screen. Aside from that I love this phone.
Value
3
Response from Samsung USBy R&R, February 12, 2025
Hello BuckeyeInMd,
We thank you for reaching out and sharing your feedback on your Galaxy Z Flip6. First and foremost, we want to express our sincere appreciation for your loyalty. It’s great you have found a device that fits you and has what you desire in a device. One of the coolest features of owning a Z Series device is automatically enrolling in the Galaxy Z Assurance promotion. More information will be linked below with details. Benefits include one free screen repair replacement and discounts on screen repairs. Keep the love for the series going; please feel free to reach out to one of the skilled members of our Samsung Support Team to learn more. We thank you for reaching out and choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We thank you for reaching out and sharing your feedback on your Galaxy Z Flip6. First and foremost, we want to express our sincere appreciation for your loyalty. It’s great you have found a device that fits you and has what you desire in a device. One of the coolest features of owning a Z Series device is automatically enrolling in the Galaxy Z Assurance promotion. More information will be linked below with details. Benefits include one free screen repair replacement and discounts on screen repairs. Keep the love for the series going; please feel free to reach out to one of the skilled members of our Samsung Support Team to learn more. We thank you for reaching out and choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 11, 2025
Posted by: Lovesamsung1991
[This review was collected as part of a promotion.] Use it mostly for gaming and is great and fast. Camera has great graphics and extended zoom.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fits in my pocket!
on February 12, 2025
Posted by: LucyMotion
[This review was collected as part of a promotion.] As a girl, it's nice to have a quality phone that doesn't hang out of my back pocket.
The folding is really handy, for taking pics and showing the person before you click. Also, you can just set it on the table and watch videos or scroll.
The folding is really handy, for taking pics and showing the person before you click. Also, you can just set it on the table and watch videos or scroll.
Only downside is there isn't a lot of accessories for the flip, like covers. You basically have to go off brand to find any different ones and OS items don't fit as good.
9/10 recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The flip is it's own downfall
on February 25, 2025
Posted by: BigDad
[This review was collected as part of a promotion.] I'm a big gamer on mobile and this phone is plenty capable hardware wise anyways. It's plenty fast, good refresh rate, battery life ain't the best but far from the worst still. The only problem with gaming on this phone really is the flip itself having a phone case helps a lil with this but when the phone wants to flip shut mid game it's a bit irritating (I never noticed the amount of force I apply to the frame of a phone before playing on a flip, if samsung could just find a way to get the flip to lock in the open position like a pocketknife does it would definitely get a better review from the gaming community. Just something simple like pinch the hinge to unlock and flip the phone closed. (Taking notes Samsung??) The phone is almost great now, use my suggestion on the flip7s release, make sure adverts clearly show this added feature and I guarantee the flip7 sales with be astronomically greater than all prior flip sales. I've heard of many people excited to get a flip but once they do they realize the phones who existence is also it's downfall. I went from a note20 to a flip I do notice the flip is faster and like the hardware setup better but if I had a chance to trade a good clean note20 or of course a note20ultra for this flip it'd be a done deal just because they phased out flip phones for a reason many years ago so why try and bring something dead back to life? The cover screen is pretty cool though and I like the feel of it in closed position
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hi BigDad,
Thank you for your detailed thoughts on your Galaxy Z Flip6. It’s built to deliver power with power, speed, and an immersive display, gaming is only fundamental on the Galaxy Z Flip6, and all that packed into a compact foldable design, who knew! You did, BigDad and your feedback on the hinge functionality is valuable; we love hearing ideas from the gaming community. The Z Flip6 has been designed to offer a smooth and responsive display and it’s compact form factor makes it perfect for portability while maintaining premium performance. We are so happy you have been able to take full advantage of all your device has to offer especially all the gaming aspects. We thank you again for your wonderful insight. Thank you for choosing innovation with Samsung. -Ty
Samsung Support
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Thank you for your detailed thoughts on your Galaxy Z Flip6. It’s built to deliver power with power, speed, and an immersive display, gaming is only fundamental on the Galaxy Z Flip6, and all that packed into a compact foldable design, who knew! You did, BigDad and your feedback on the hinge functionality is valuable; we love hearing ideas from the gaming community. The Z Flip6 has been designed to offer a smooth and responsive display and it’s compact form factor makes it perfect for portability while maintaining premium performance. We are so happy you have been able to take full advantage of all your device has to offer especially all the gaming aspects. We thank you again for your wonderful insight. Thank you for choosing innovation with Samsung. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
My 3rd one
on February 25, 2025
Posted by: planelover
[This review was collected as part of a promotion.] fast all form factor great screen. my 3rd version of this phone
Value
5
Written by a customer while visiting Samsung US