Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
1
Trapped into Purchase
on January 3, 2025
Posted by: Jimmy5
from Oregon
Expertise:Intermediate
This is My second one. First Flip Z3 lasted 2yrs until screen "burnt/sparked" giving it a bar light on the right side of the screen and the top half of the screen no longer works. I figured it lasted 2yrs and I like the fold-up to put in My pocket, so I bought the Z6. Darn thing broke in 2months from purchase (same thing as My first).
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Z Flip series, Jimmy. We truly hate to hear about the challenges you faced with both the Z Flip3 and Z Flip6. At Samsung, we strive to deliver innovative technology and a seamless user experience. The Galaxy Z Flip6 is designed with the latest advancements, including enhanced durability and performance. We understand how frustrating it must be to encounter this, particularly when you appreciate the convenience of the foldable design. We encourage you to utilize our Z Assurance program. This service is specifically designed for customers like you who purchase a Galaxy Z series device. It provides you with peace of mind, offering benefits such as device protection and repair options. You can find more information about Z Assurance on our website or through the Galaxy Members app. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We truly value your loyalty and feedback. For further assistance or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
A cool phone I can fit in my pocket
on February 11, 2025
Posted by: Acerflyn
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 6 is a compact and portable foldable phone that stands out for its bright 6.7-inch display, powerful Snapdragon 8 Gen 3 processor, and excellent camera setup, including a 50MP main camera and 12MP ultra-wide camera. It also comes with several useful features like "Seamless Action Across Apps" for smooth multitasking, "Now Brief" to provide personalized daily insights, and "Audio Eraser" to remove unwanted sounds from videos. The phone feels sturdy and premium with a matte finish, and Samsung promises long-term software support.
Overall, the Samsung Galaxy Z Flip 6 is a solid choice for those who value portability, performance, and camera quality in a foldable device, despite some limitations. It offers unique features and a premium build, making it one of the top options for foldable phones currently available.
Overall, the Samsung Galaxy Z Flip 6 is a solid choice for those who value portability, performance, and camera quality in a foldable device, despite some limitations. It offers unique features and a premium build, making it one of the top options for foldable phones currently available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money for a company with integrity
on January 29, 2025
Posted by: Bri1
from IL
Expertise:Intermediate
I bought this device less than 5 months ago and the screen is already black and dead, i would have the device folded and the screen would freeze and rainbow. It's almost comical how they revoke your warranty if there is ANY damage present. I bought a samsung branded case for the device which is even more ridiculous. It had no covering for the hinge which obviously got scratched here and there, but the rest of my device is literally spotless. Even the inner screen, that i have a problem with, is completely damage free. So how am i at fault for samsungs own faulty design? I had a flip 3 before this and had it for several years before i had issues, they seem to be making products that break very easily and then when time comes for you to get them replaced thinking you are covered, you have NO coverage. I'm still paying off the phone itself and they want me to pay another 350 ontop of the money i already spent for the phone. Its incredibly infuriating because the damage on the phone is literally scartches, no dents. Need I remind you this is a 1000 dollar phone! It should hold up better than this. Im truly at a loss with this because i love these phones but the company policy is bordering on theft.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 30, 2025
Hi Bri1,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
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Samsung Community
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Facebook
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
1
When Opening Main Screen Doesn't Always Come On
on February 11, 2025
Posted by: BigShelby
[This review was collected as part of a promotion.] I've only had the phone a few months now. The front screen, when folded, 8s always functional. The main screen doesn't always come on and I have to constantly open and close the phone to try and get the screen to come on. I made the mistake of using Samsung Care+ instead of my carrier which makes it almost impossible to get anything fixed.
Value
1
Response from Samsung USBy R&R, February 16, 2025
Hello BigShelby,
Thank you for the opportunity to connect with you regarding your experience with the Galaxy Z Flip6. We understand that having your screen respond promptly is expected, and it can be frustrating when your device does not perform as you would like. In this case, it may be best to reboot your device.
To reboot your device, the method may vary depending on your model:
- **Devices with a Power button:** Press and hold the Volume Down and Power buttons simultaneously for approximately 10 seconds.
- **Devices with a Side button:** Press and hold the Volume Down and Side buttons simultaneously for about 10 seconds.
The Power menu may appear; however, continue pressing the buttons until the Samsung logo appears. Then, select "Normal Boot." Your device should start up normally. If the Maintenance mode screen appears, use the Volume buttons to navigate through the options, and press the Power button or Side button to select "Normal Boot."
As a Z Series device owner, you benefit from Galaxy Z Assurance, which includes free screen protector replacement and discounts on screen repairs if needed. Additionally, if you would like to have your phone examined, we have partnered with uBreakiFix as an authorized repair location for our Samsung customers. With over 600 locations across the US, you can easily find one near you.
If you need more information, please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance. We are dedicated to enhancing the functionality of our devices and appreciate your feedback. Thank you for choosing Samsung!
-Ty
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Thank you for the opportunity to connect with you regarding your experience with the Galaxy Z Flip6. We understand that having your screen respond promptly is expected, and it can be frustrating when your device does not perform as you would like. In this case, it may be best to reboot your device.
To reboot your device, the method may vary depending on your model:
- **Devices with a Power button:** Press and hold the Volume Down and Power buttons simultaneously for approximately 10 seconds.
- **Devices with a Side button:** Press and hold the Volume Down and Side buttons simultaneously for about 10 seconds.
The Power menu may appear; however, continue pressing the buttons until the Samsung logo appears. Then, select "Normal Boot." Your device should start up normally. If the Maintenance mode screen appears, use the Volume buttons to navigate through the options, and press the Power button or Side button to select "Normal Boot."
As a Z Series device owner, you benefit from Galaxy Z Assurance, which includes free screen protector replacement and discounts on screen repairs if needed. Additionally, if you would like to have your phone examined, we have partnered with uBreakiFix as an authorized repair location for our Samsung customers. With over 600 locations across the US, you can easily find one near you.
If you need more information, please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance. We are dedicated to enhancing the functionality of our devices and appreciate your feedback. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Screens freezes even in your pocket
on February 11, 2025
Posted by: GARBAGE
from Wyoming
Expertise:Expert
Bought 3 months ago went outside shoveled some snow phone got cold opened it and the screen slowly faded to black. GARBAGE BUYER BEWARE NOT A GOOD PHONE FOR ANY KIND OF COLD WEATHER.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 19, 2025
Hi There,
Thank you for taking the time to share your experience with your Galaxy Z Flip6 device. It can be frustrating to complete a task only to look down and see your screen fade to black. If this is happening, we have some resources that may help you. First, please ensure you stay warm. If your screen is not functioning, it's important to know that Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. The Galaxy Z Assurance program, which offers benefits such as one free screen protector replacement and discounts on screen repairs, is included with your purchase. Furthermore, we have partnered with uBreakiFix as an authorized repair location where you can take your device for repairs. We understand that all this information can be overwhelming, and you may have questions. Our skilled Samsung Support Team is here to assist you and discuss your options in detail. For your convenience, all of this information will be linked below so you can learn more about your choices. Thank you once again for reaching out, and we appreciate you being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Thank you for taking the time to share your experience with your Galaxy Z Flip6 device. It can be frustrating to complete a task only to look down and see your screen fade to black. If this is happening, we have some resources that may help you. First, please ensure you stay warm. If your screen is not functioning, it's important to know that Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. The Galaxy Z Assurance program, which offers benefits such as one free screen protector replacement and discounts on screen repairs, is included with your purchase. Furthermore, we have partnered with uBreakiFix as an authorized repair location where you can take your device for repairs. We understand that all this information can be overwhelming, and you may have questions. Our skilled Samsung Support Team is here to assist you and discuss your options in detail. For your convenience, all of this information will be linked below so you can learn more about your choices. Thank you once again for reaching out, and we appreciate you being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Z flip 6 poor quality inside
on February 1, 2025
Posted by: Mike
Expertise:Intermediate
Lasted 6 months,July 24 2024 to Feb 01 2025, touch screen stopped responding. Looks like brand new, not a single scratch or water damage, but now have to use small screen to receive calls and check messages, cannot unlock main screen as touch does not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 3, 2025
Hello Mike,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE PRODUCT, blacked out inner display
on June 11, 2025
Posted by: David D
from Virginia Beach, VA
Expertise:Intermediate
Bought 2 for wife and daughter. Daughters inner display blacked out after 3 months and wifes after 6 months. Warranty didnt cover either bc there were slight scratches on the outer hinge where their phone cases did not cover. Both lost all their photos bc a data transfer was not possible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, David. We understand how frustrating it can be if your device isn't working as it should. The innovative design of the Z Flip6 is meant to bring joy and convenience, and it's disheartening to see that your device has encountered challenges. To help us understand the specifics of your situation and provide the best support possible, we encourage you to reach out to us at Samsung Support. Our team is here to assist you and ensure you can continue enjoying the unique features of your Galaxy device. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on February 20, 2025
Posted by: Rhino1
[This review was collected as part of a promotion.] This phone provides seamless action across apps. It is easy to read, screen resolution is awesome.
Value
5
Written by a customer while visiting Samsung US