Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
5
Best Phone on the market
on July 31, 2025
Posted by: GalaxyFan0215
[This review was collected as part of a promotion.] I owned pervious versions of this phone and samsung really out dud themselves this time. Galaxy AI makes all my applications that much more useful. I wonder how I ever got along with out it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best segment
on September 9, 2025
Posted by: Nick2shop
[This review was collected as part of a promotion.] Best in budget am happy with service and with phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Rick
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Terrible,two weeks old plus one day and screen broke..Samsung no help.on the phone forever..they sent me to local repair shop who said cannot fix must return to Samsung. After 20 plus years with Samsung I feel betrayed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Aloha Rick,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in like falling into the pool with your phone in your pocket, to dropping and shattering the screen as you attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing your phone during one of the many stops of running errands, or when someone decides that your Galaxy Z Flip6 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us or if you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-flip6/
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ttps://www.samsung.com/us/support/answer/ANS10001589/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in like falling into the pool with your phone in your pocket, to dropping and shattering the screen as you attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing your phone during one of the many stops of running errands, or when someone decides that your Galaxy Z Flip6 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us or if you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
smsng.us/Samsung-Care-Plus
ttps://www.samsung.com/us/support/answer/ANS10001589/
Written by a customer while visiting Samsung US
Posted by: Michael L
from Clermont, FL
Expertise:Expert
Verified Purchase:Yes
I dont know why Samsung cant get the issues fixed, but the Flip 3, Flip 5, and now Flip 6 I bought have all run into issues related to the screen. The only one that has any physical damage was the Flip 5, and that was a small dent to the hinge. If you buy this expecting anything more than a conversation piece, youll be mistaken.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, December 9, 2024
Hello Michael L,
Thank you for taking the time to provide us with your feedback on your Galaxy Z Flip6. Your input is invaluable to us. The Flip6 is designed to be compact while making a big impact, and Samsung is committed to delivering a product that our customers can be proud of.
The screen on the Flip6 features Gorilla Glass Victus 2 and Enhanced Armor Aluminum, offering maximum durability. The Flip6 is engineered to withstand over 200,000 folding and unfolding cycles on average.
All of our Z Series devices come with Galaxy Z Assurance. To follow is a link to an article that covers FAQs and the benefits included in the Z Assurance program. We have partnered with UbreakiFix, which has authorized repair locations across the U.S. You can be reassured that your device will receive the care it deserves.
Products sold by Samsung are warranted against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
If you have any questions, please don't hesitate to reach out to our Samsung Support Team via phone or chat. We truly value your feedback as we strive to bring you the best products.
Thank you for being the best part of Samsung.
-Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
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**Samsung Community**: smsng.us/Samsung-Community
**Facebook**: smsng.us/Facebook-Messenger
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Thank you for taking the time to provide us with your feedback on your Galaxy Z Flip6. Your input is invaluable to us. The Flip6 is designed to be compact while making a big impact, and Samsung is committed to delivering a product that our customers can be proud of.
The screen on the Flip6 features Gorilla Glass Victus 2 and Enhanced Armor Aluminum, offering maximum durability. The Flip6 is engineered to withstand over 200,000 folding and unfolding cycles on average.
All of our Z Series devices come with Galaxy Z Assurance. To follow is a link to an article that covers FAQs and the benefits included in the Z Assurance program. We have partnered with UbreakiFix, which has authorized repair locations across the U.S. You can be reassured that your device will receive the care it deserves.
Products sold by Samsung are warranted against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
If you have any questions, please don't hesitate to reach out to our Samsung Support Team via phone or chat. We truly value your feedback as we strive to bring you the best products.
Thank you for being the best part of Samsung.
-Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
**Samsung Support**: smsng.us/Samsung-Support
**Samsung Community**: smsng.us/Samsung-Community
**Facebook**: smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Will break and samsung won't fix it
on December 16, 2024
Posted by: Syd2000
Really wanted to love this phone but then the inner flex screen went black and won't turn on. And samsung support says they no longer offer the Z assurance guarantee so I am unable to get it fixed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello Syd2000,
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing quality
on December 16, 2024
Posted by: not good
My husband has had this phone replaced twice for the same problem...screen separates and cracks at fold after only a few months. Phone was never dropped...huge disappointment for such an expensive phone. Tried to trade for a different phone after happening for the 2nd time and samsung denied this request. STAY AWAY FROM THIS PHONE...TERRIBLE QUALITY.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello,
Thank you for your feedback regarding your Galaxy Z Flip6. We appreciate you taking the time to share your experience with us. If you're experiencing the screen coming apart after light use. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. I will provide a link with additional information about this program, which includes details about the benefits, such as one free screen replacement and discounts on screen repairs. Thank you once again for being a Samsung customer. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback regarding your Galaxy Z Flip6. We appreciate you taking the time to share your experience with us. If you're experiencing the screen coming apart after light use. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. I will provide a link with additional information about this program, which includes details about the benefits, such as one free screen replacement and discounts on screen repairs. Thank you once again for being a Samsung customer. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Dont do it!
on December 17, 2024
Posted by: Jemruu
from Los Angeles, CA
Expertise:Expert
Don't do it! Don't be tempted by this shiny, innovative, nostalgic flip! Don't get me wrong, while it worked the phone was fantastic. I got mine late September, while it felt sturdier than the flip 5, I took care of this phone with extra caution. No drops, damages, liquids, nothing. All of a sudden the main screen went black and is now inoperable only after less than 3 months! Two other friends had purchased the same phone and also had issues only a month after - I didn't believe it at first but realizing now that Samsung is having major issues with this model. As much as I loved the cool flip feature, I will be going back to a traditional (non-flip/folding) phone because this shouldn't be happening only after a couple months of use.
https://r1.community.samsung.com/t5/galaxy-z/defective-samsung-z-flip-6-main-screen-is-blank/td-p/30067612
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, December 27, 2024
Hey Jemruu,
Thank you for sharing your experience with your Galaxy Z Flip6. We're thrilled to hear that you are enjoying the wonderful features of your phone. However, we understand that the unexpected can arise from time to time. To support our Z Series users, we have introduced the Galaxy Z Assurance option, which provides added protection.
Through our partnership with uBreakiFix, you can take your phone to any location throughout the US, and depending on the reason for the repair, it can often be completed in just a matter of minutes.
We want you to get back to enjoying your device as quickly as possible. As you may know, all Samsung devices come with a standard warranty. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months. Additionally, we offer the option to add Samsung Care+ on eligible devices, which provides extended protection and additional support—something to consider if you haven't already.
Please remember that our dedicated Samsung Support Team is always available to assist you and guide you in taking care of your device.
We value your loyalty and look forward to your continued business with Samsung.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. We're thrilled to hear that you are enjoying the wonderful features of your phone. However, we understand that the unexpected can arise from time to time. To support our Z Series users, we have introduced the Galaxy Z Assurance option, which provides added protection.
Through our partnership with uBreakiFix, you can take your phone to any location throughout the US, and depending on the reason for the repair, it can often be completed in just a matter of minutes.
We want you to get back to enjoying your device as quickly as possible. As you may know, all Samsung devices come with a standard warranty. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months. Additionally, we offer the option to add Samsung Care+ on eligible devices, which provides extended protection and additional support—something to consider if you haven't already.
Please remember that our dedicated Samsung Support Team is always available to assist you and guide you in taking care of your device.
We value your loyalty and look forward to your continued business with Samsung.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: nanx
from San Francisco
Expertise:Expert
Verified Purchase:Yes
Became brick after around 4 months of intensive using. It’s now stuck at power on. Have to send it to repair
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
We appreciate you taking the time to reach out to us, Nanx. Your feedback is always appreciated as we continue to make improvements. We see that you reached out to review the Galaxy Z Flip6. The Z Flip6 features the first 50MP camera in the Galaxy Z Flip lineup, allowing you to capture stunning photos. Additionally, it offers up to three more hours of video playback, making it perfect for entertainment on the go. If your phone or tablet won't boot past the logo screen or is unresponsive, verify that it has only been charged using the supplied USB cable and an approved Samsung wall adapter (sold separately). Then, inspect the device and charger for physical or liquid damage. Please check out the link attached for options to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001948/
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Written by a customer while visiting Samsung US