Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Posted by: Wieslaw
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Slow phone. Slower than my old phone note 20 ultra Bad camera. Very bad camera flash light.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, April 28, 2025
Good day Wieslaw,
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important it is for your phone to perform at its best, which is why the Galaxy Z Flip6 is designed to stand out. Featuring a 120Hz refresh rate and up to 2,600 nits of peak brightness for HDR content, your phone responds quickly. With 12GB of RAM, you can multitask more efficiently. To prevent your phone from slowing down, you can manage it through Device Care in the Settings menu.
The article linked below explains how to keep your phone running smoothly. Additionally, your phone's flashlight brightness can be adjusted to suit your needs, whether you need a brighter or dimmer light. To do this, open the Quick Settings panel by swiping down from the top right corner of your screen. Tap and hold the Flashlight icon, then turn on the flashlight by tapping the switch. You can adjust the brightness level using the slider.
Please refer to the article link provided for more information about your device's flashlight and how to adjust the settings. We appreciate you taking the time to reach out, and thank you for being a valued Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use the flashlight on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003351/
-Ty
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Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important it is for your phone to perform at its best, which is why the Galaxy Z Flip6 is designed to stand out. Featuring a 120Hz refresh rate and up to 2,600 nits of peak brightness for HDR content, your phone responds quickly. With 12GB of RAM, you can multitask more efficiently. To prevent your phone from slowing down, you can manage it through Device Care in the Settings menu.
The article linked below explains how to keep your phone running smoothly. Additionally, your phone's flashlight brightness can be adjusted to suit your needs, whether you need a brighter or dimmer light. To do this, open the Quick Settings panel by swiping down from the top right corner of your screen. Tap and hold the Flashlight icon, then turn on the flashlight by tapping the switch. You can adjust the brightness level using the slider.
Please refer to the article link provided for more information about your device's flashlight and how to adjust the settings. We appreciate you taking the time to reach out, and thank you for being a valued Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use the flashlight on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003351/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Revolt1983
from USA
Expertise:Expert
Verified Purchase:Yes
If you already have a Z Flip 5 dont buy this one, literally the same phone. You dont even get Wifi-7 with this.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R, May 14, 2025
Hi Revolt1983,
Your experience is noted, and we thank you for sharing it. The Galaxy Z Flip6 continues to receive praise for its compact design, which future buyers may want to experience for themselves. We thank you for sharing your feedback and your perspective. Thank you for being a part of the Samsung community.
-Ty
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Your experience is noted, and we thank you for sharing it. The Galaxy Z Flip6 continues to receive praise for its compact design, which future buyers may want to experience for themselves. We thank you for sharing your feedback and your perspective. Thank you for being a part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
I'm in love
on May 15, 2025
Posted by: ZeeCee
from North Carolina
This is the first high-end phone I've gotten for myself and it's SO fun. It offers a lot of personalization options, is fast, battery lasts long, beautiful camera, and is an overall awesome phone. pretty sure im a Samsung girlie now.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 15, 2025
Hello and welcome ZeeCee,
Thank you for sharing your experience with the Galaxy Z Flip6! We’re delighted to hear that you’re enjoying its design and functionality. At Samsung, we are committed to innovative technology, and this product truly reflects that commitment. We appreciate your feedback and are always looking to improve. Thanks for being a valued member of the Samsung family!
-Ty
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Thank you for sharing your experience with the Galaxy Z Flip6! We’re delighted to hear that you’re enjoying its design and functionality. At Samsung, we are committed to innovative technology, and this product truly reflects that commitment. We appreciate your feedback and are always looking to improve. Thanks for being a valued member of the Samsung family!
-Ty
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Written by a customer while visiting Samsung US
Posted by: Carol
from Memphis TN
Verified Purchase:Yes
Leaving aside flip functionality , phone is not up to the mark of other latest Samsung phone features,
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, May 19, 2025
Hello Carol,
Thank you for sharing your perspective with us. While we understand that the Galaxy Z Flip6 may not have met your expectations, it is a powerful device for many users, thanks to its advanced camera, Galaxy AI, and numerous other features, including Samsung Health and a wide selection of apps in the Play Store.
The Galaxy Z Flip6 features various AI tools designed to enhance your experience, including **Suggested Replies**, which suggest text responses even when the phone is closed, making it convenient when you're on the go. Other notable AI features include **Live Translate** and **Interpreter**. Additionally, the camera benefits from an AI upgrade called the **ProVisual Engine**, which optimizes image quality for better portraits by focusing on key elements of the subject.
Being a compact device, the Galaxy Z Flip6 makes a significant impact, allowing you to perform a wide range of tasks. We would love to hear about any enhancements you would like to see on your device. Please feel free to share your suggestions with our Samsung Support Team. Your feedback is invaluable and helps inspire future innovations.
Thank you for choosing Samsung!
-Ty
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Thank you for sharing your perspective with us. While we understand that the Galaxy Z Flip6 may not have met your expectations, it is a powerful device for many users, thanks to its advanced camera, Galaxy AI, and numerous other features, including Samsung Health and a wide selection of apps in the Play Store.
The Galaxy Z Flip6 features various AI tools designed to enhance your experience, including **Suggested Replies**, which suggest text responses even when the phone is closed, making it convenient when you're on the go. Other notable AI features include **Live Translate** and **Interpreter**. Additionally, the camera benefits from an AI upgrade called the **ProVisual Engine**, which optimizes image quality for better portraits by focusing on key elements of the subject.
Being a compact device, the Galaxy Z Flip6 makes a significant impact, allowing you to perform a wide range of tasks. We would love to hear about any enhancements you would like to see on your device. Please feel free to share your suggestions with our Samsung Support Team. Your feedback is invaluable and helps inspire future innovations.
Thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: AmyB
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Just bought my 2nd Samsung Flip and I love it. I even got my dad one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for sharing your love for the Galaxy Z Flip6, Amy! It's great to know that you bought your second one and that your dad is now enjoying it too! The innovative design of the Z Flip6 really makes it stand out, and we’re glad it’s become a favorite in your family. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Not so happy with this phone
on June 4, 2025
Posted by: Needanewphone1
[This review was collected as part of a promotion.] This phone has nothing but issues since the first day i got it. It over heats
I have to keep restarting it because i get a message from device care saying my phone needs to restart. Btw this happens several times a day!
It will not allow me to add to my contacts. When i touch the plus button it goes back to the home screen. I do not recommend it at all.
I have to keep restarting it because i get a message from device care saying my phone needs to restart. Btw this happens several times a day!
It will not allow me to add to my contacts. When i touch the plus button it goes back to the home screen. I do not recommend it at all.
Value
1
Response from Samsung USBy R&R, June 6, 2025
Hello There,
Thank you for taking the time to share your experience. We truly appreciate your feedback and understand the importance of smooth and reliable performance when selecting a new device. The Galaxy Z Flip6 offers a fresh take on mobile technology, combining portability, design, and innovation in one impressive package. If you frequently find that your phone overheats, it may be time for a software update. When you receive a notification, please allow your phone to cool down before restarting it. For more information, we recommend checking out the online resource titled “Keep your Galaxy device at its normal operating temperature.” If you require additional assistance, please contact our Samsung Support Team. The Galaxy Z Flip6 is an exceptional choice for anyone eager to explore the next chapter in mobile technology. Thank you for being a valued Samsung customer!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thank you for taking the time to share your experience. We truly appreciate your feedback and understand the importance of smooth and reliable performance when selecting a new device. The Galaxy Z Flip6 offers a fresh take on mobile technology, combining portability, design, and innovation in one impressive package. If you frequently find that your phone overheats, it may be time for a software update. When you receive a notification, please allow your phone to cool down before restarting it. For more information, we recommend checking out the online resource titled “Keep your Galaxy device at its normal operating temperature.” If you require additional assistance, please contact our Samsung Support Team. The Galaxy Z Flip6 is an exceptional choice for anyone eager to explore the next chapter in mobile technology. Thank you for being a valued Samsung customer!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not a good buy
on June 16, 2025
Posted by: Eve1
from Santa Rosa CA
If I could give less than one star it would still be too much. This phone is a big piece of garbage. Don't waste your money in it. I bought one and after three months it stop working. I then had to send it back in for repairs, which costed over more money. I wish I'd never wasted my money. Please reconsider purchasing this phone. YOU'RE WELCOME
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Thanks for sharing your experience with the Galaxy Z Flip6, Eve. We hate to see that after some months your screen required repairs. We always want our customers to have the best experience with their devices. We would like to offer some infomation about our Samsung Z Assurance program. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. If you ever need anything or have any questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracked
on June 30, 2025
Posted by: JPFIII
[This review was collected as part of a promotion.] After only one week my phones screen cracked right at the fold.
Value
1
Response from Samsung USBy R&R Team, July 2, 2025
We appreciate you taking the time to share your honest experience with the Galaxy Z Flip6, JPFIII. Your feedback is crucial as we continue to make changes and improvements. The Galaxy Z Fold6 and Flip6 are designed to withstand over 200,000 folding and unfolding cycles on average. This means the device should last more than five years if opened and closed 100 times a day. We take pride in providing exceptional and durable devices, and we hate to see that your phone cracked at the crease of the fold. We understand that accidents can happen, which is why Samsung offers Z Assurance. This program provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this offer, you must register your device with a Samsung account. Please note that this promotion is limited to the original purchaser and does not cover second-hand devices. The offer only applies to the interior folding screen and does not include repairs for the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, extra costs may apply. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US