Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
1
Alright stops working in a couple moths
on May 17, 2025
Posted by: Reviews4u
Expertise:Intermediate
It's alright good functioning only thing after a couple months it stops working. Screen started not wanting to turn on and only left in pitch black. Do not recommend if you want a long term phone, this is just a waste of money.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R, May 19, 2025
Hello from all of us Reviews4u,
Thank you for your honest review. While we understand your experience did not meet your expectations, many users have found the Galaxy Z Flip6 an excellent companion. If your phone or tablet is displaying only a blank screen, there are several things you can check to identify the issue.
First, shine a flashlight into the SIM/MicroSD slot. If the device has been exposed to moisture, the Liquid Damage Indicator (LDI) will appear solid pink, purple, or red, indicating that service is required. If no moisture is exposed, the LDI will be solid white or show white with pink or purple Xs.
With your Galaxy Z Flip6, you also have the added benefit of Galaxy Z Assurance, which provides a one-time discounted screen replacement if necessary. For assistance, we have partnered with uBreakiFix, an authorized Samsung repair service with over 600 locations across the U.S. Finding one near you is easy.
For more details about your warranty, Galaxy Z Assurance, and participating uBreakiFix locations, please contact our Samsung Support Team. We are here to help and appreciate your choice to use Samsung!
Thank you for your feedback and being a part of the Samsung community!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for your honest review. While we understand your experience did not meet your expectations, many users have found the Galaxy Z Flip6 an excellent companion. If your phone or tablet is displaying only a blank screen, there are several things you can check to identify the issue.
First, shine a flashlight into the SIM/MicroSD slot. If the device has been exposed to moisture, the Liquid Damage Indicator (LDI) will appear solid pink, purple, or red, indicating that service is required. If no moisture is exposed, the LDI will be solid white or show white with pink or purple Xs.
With your Galaxy Z Flip6, you also have the added benefit of Galaxy Z Assurance, which provides a one-time discounted screen replacement if necessary. For assistance, we have partnered with uBreakiFix, an authorized Samsung repair service with over 600 locations across the U.S. Finding one near you is easy.
For more details about your warranty, Galaxy Z Assurance, and participating uBreakiFix locations, please contact our Samsung Support Team. We are here to help and appreciate your choice to use Samsung!
Thank you for your feedback and being a part of the Samsung community!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
So not like this phone
on June 3, 2025
Posted by: Rew0206
[This review was collected as part of a promotion.] I have had to get this phone screen replaced 3 times from it messing up right at the crease where it folds. Not happy at all. Each repair show has told me this is common with this phone dont buy!!!
Value
1
Response from Samsung USBy R&R, June 5, 2025
Hey there Rew0206,
We appreciate you taking the time to share your experience with the Galaxy Z Flip6. One of the most rewarding aspects of the Z Flip6 is its enhanced design, which is built to withstand wear and tear. The exterior features Corning Gorilla Glass Victus 2, engineered for durability and capable of withstanding up to 200,000 folds. Don’t let its compact size fool you; it may be small, but it is tough. Additionally, it comes with a pre-installed screen protector and the Galaxy Z Assurance for added security.
Your feedback is valuable, as it helps us understand user experiences and identify areas for continued improvement and innovation. Thank you for reaching out. We are glad to have you as part of the Samsung community.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to share your experience with the Galaxy Z Flip6. One of the most rewarding aspects of the Z Flip6 is its enhanced design, which is built to withstand wear and tear. The exterior features Corning Gorilla Glass Victus 2, engineered for durability and capable of withstanding up to 200,000 folds. Don’t let its compact size fool you; it may be small, but it is tough. Additionally, it comes with a pre-installed screen protector and the Galaxy Z Assurance for added security.
Your feedback is valuable, as it helps us understand user experiences and identify areas for continued improvement and innovation. Thank you for reaching out. We are glad to have you as part of the Samsung community.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Switch to a different phone brand
on June 3, 2025
Posted by: ByeSamsung
Expertise:Expert
Samsung is a terrible company and the way they build their Flip is cheap and they don't take responsibility for their flawed design. My Flip6 naturally began to break at the fold. It is still under warranty, yet I was told this isn't considered a manufacturing defect. The phone is known to fold, yet in less than a year my screen weakened at the fold and I'm told it's my fault.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, June 5, 2025
Hello there,
Thank you for sharing your detailed thoughts on the Galaxy Z Flip6.
The Galaxy Z Flip6 features a contemporary and elegant design. Its robust yet straightforward exterior and linear form perfectly embody Galaxy’s design philosophy. After six generations of innovation and refinement, the Galaxy Z Flip6 emerges as the slimmest and lightest model in the Galaxy Z Flip series. The harmonious design and lightweight structure ensure optimal comfort, enhancing the appeal of this premium foldable phone.
Engineered for durability, you can fold your Z Flip6 over 200,000 times without issue. With Galaxy Z Assurance, you gain access to free and discounted services for your Galaxy Z device. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending your protection beyond the standard warranty, whether you require a repair or replacement.
Please contact our Samsung support team for further information. We are here to assist you and appreciate your choice of Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your detailed thoughts on the Galaxy Z Flip6.
The Galaxy Z Flip6 features a contemporary and elegant design. Its robust yet straightforward exterior and linear form perfectly embody Galaxy’s design philosophy. After six generations of innovation and refinement, the Galaxy Z Flip6 emerges as the slimmest and lightest model in the Galaxy Z Flip series. The harmonious design and lightweight structure ensure optimal comfort, enhancing the appeal of this premium foldable phone.
Engineered for durability, you can fold your Z Flip6 over 200,000 times without issue. With Galaxy Z Assurance, you gain access to free and discounted services for your Galaxy Z device. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending your protection beyond the standard warranty, whether you require a repair or replacement.
Please contact our Samsung support team for further information. We are here to assist you and appreciate your choice of Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It Flips!!!!!
on July 1, 2025
Posted by: Dunidid
[This review was collected as part of a promotion.] With all the great features of galaxy, this phone is liking having an old school flip phone, so flipping it shut to hang up a call is nostalgic. Because it flips close, your screen is better protected from accidental drops. Phone is fast, has tons of features including AI which just adds to the phones power. Highly recommend over those accident prone iphones and have way more bank for your buck then a new camera every year. They will also never have a better camera then Samsung.
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from Sesttle wa
Expertise:Expert
Verified Purchase:Yes
Wont charge. Had phpne for 2 weeks. Garbage. Dont buy!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
Thanks for taking the time to reach out to us, John. It's always great to hear from our valued customers. We noticed you reached out to share your feedback on the Galaxy Z Flip6. The Z Flip6 features the longest-lasting battery in a Galaxy Z Flip to date, paired with the powerful Snapdragon® 8 Gen 3 for Galaxy processor. With this combination, you can enjoy talking, texting, or gaming all day long. The Z Flip6 has a battery capacity of 4000 mAh, allowing for up to 68 hours of music playback and 23 hours of video watching. We hate to see that your phone isn't charging. Verify the device's components. To troubleshoot this, please check the temperature of the device and ensure it isn’t too low to charge; if so, unplug the charger and let it warm up. Additionally, inspect the device, charger, and USB cable for physical or liquid damage, any corrosion, or bent pins in the USB connection, and make sure there are no foreign materials obstructing the ports. If you're using a wireless charger, confirm that your phone is compatible with this feature. Lastly, try rebooting your device by pressing and holding the Side button and Volume Down until you see the Samsung logo. Check out the link attached for additional options to troubleshoot if needed. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging-wired-or-wirelessly
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging-wired-or-wirelessly
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Written by a customer while visiting Samsung US
Customer Rating
2
Stay away
on January 3, 2025
Posted by: Not the GOAT
from Los Angeles , CA
Expertise:Intermediate
I bought this phone in July 2024 and traded in my Galaxy fold 4. The phone started to have problem in November because it wouldn't charge sometimes. I made sure I only used the samsung charging cable and I was ok with that because I only charged it maybe every other day. Well the charging port went completely out so I was unable to plug in my computer to retrieve pictures and Documents. So Now the Touchscreen in not responsive. I had this phone less than 6mos and it crapped out on me. Took it to the official Samsung repair and they said becuase of a little nick on the phone that Samsung will deny any warranty work. I have been buying Samsung phones for the last 10 years with protective cases and always upgrading but its time to look into something else. I looked at alot of reviews before getting this phone but I was fooled.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, January 9, 2025
Hello Not the GOAT,
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy it!
on January 18, 2025
Posted by: jetski
I have had this phone for less than a year. I use the folding feature as little as possible. First time it quit charging. This time I have a line at the hinge on my screen. Now it just went dead. I am sending it back in for the second time. I would not recommend this phone for anyone. One of the worst investments I ever made!
Response from Samsung USBy R&R, January 22, 2025
Hello jetski,
Thank you for sharing your experience with your Galaxy Z Flip6. It seems you may have already reached out to our team for assistance in sending your phone in for service. We want to ensure you have all the information needed to get your phone taken care of and to make sure you have the protection and coverage necessary for your device.
Please note that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you are not already enrolled, we highly recommend looking into Samsung Care+. The benefits you receive can be very helpful during unexpected situations.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program, which provides you with exclusive discounts and advantages related to your device.
Additionally, we have partnered with uBreakiFix as authorized repair locations for Samsung devices. They have over 600 locations across the U.S., and in some cases, same-day service is available for repairs.
Please know that we are always here to help, and we look forward to restoring your device. Feel free to reach out at any time with questions about the features mentioned. Links to all relevant information will be provided below. We look forward to hearing from you, and we thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. It seems you may have already reached out to our team for assistance in sending your phone in for service. We want to ensure you have all the information needed to get your phone taken care of and to make sure you have the protection and coverage necessary for your device.
Please note that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you are not already enrolled, we highly recommend looking into Samsung Care+. The benefits you receive can be very helpful during unexpected situations.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program, which provides you with exclusive discounts and advantages related to your device.
Additionally, we have partnered with uBreakiFix as authorized repair locations for Samsung devices. They have over 600 locations across the U.S., and in some cases, same-day service is available for repairs.
Please know that we are always here to help, and we look forward to restoring your device. Feel free to reach out at any time with questions about the features mentioned. Links to all relevant information will be provided below. We look forward to hearing from you, and we thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
very bad experience
on January 21, 2025
Posted by: Juju
This is the worst phone I've ever seen. Every year I pay a lot of money for Samsung devices, but this year was the worst. I bought the phone for my wife and after 2 months without any falls or bumps, the screen turned off. I had to wait 15 days to send the device to Texas to be repaired, something illogical when they should replace it with a new one. I will never buy a folding phone again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hi Juju,
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US