Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
1
Hinge is too fragile
on March 10, 2025
Posted by: GemS
from Santa Cruz, CA
Expertise:Intermediate
Unfortunately, the hinge is too fragile on this phone. I got this phone at the beginning of December and the inner screen no longer reliably turns on. It took it in for service and they said because there was an imperfection on the hinge from it being dropped that the repair wouldn't be under warranty. Truly, this phone has only had normal wear and tear and it's a problem if normal use can make it stop functioning so quickly.
This experience is extremely disappointing because I really liked this phone. It's small enough it easily fits into every pocket and the outer screen is amazingly functional with the Multi Star Good Lock addition. This would be a great phone if the hinge wasn't so fragile.
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy R&R, March 13, 2025
Hi GemS,
Thank you for sharing your feedback on your Galaxy Z Flip6. Enjoying the compact of your smartphone makes being on the go much simpler. Having the convenience of putting your phone comfortably in your pocket, not sticking out, gives the flip phone all the vibes. One of the benefits that came with your device is the Galaxy Z Assurance. This will allow your device to receive one free screen protector replacement and discounts on screen repairs. More information about the Galaxy Z Assurance promotion will be linked below. Please get in touch with our Samsung Support Team to learn more about your device’s screen options. We thank you for reaching out. We’re here to help—thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
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Thank you for sharing your feedback on your Galaxy Z Flip6. Enjoying the compact of your smartphone makes being on the go much simpler. Having the convenience of putting your phone comfortably in your pocket, not sticking out, gives the flip phone all the vibes. One of the benefits that came with your device is the Galaxy Z Assurance. This will allow your device to receive one free screen protector replacement and discounts on screen repairs. More information about the Galaxy Z Assurance promotion will be linked below. Please get in touch with our Samsung Support Team to learn more about your device’s screen options. We thank you for reaching out. We’re here to help—thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Flip6 Retroduction
on June 8, 2025
Posted by: TJMetro
[This review was collected as part of a promotion.] The reintroduction of this flip design was timed perfectly; as phones continued to bloat in size, getting caught in pockets, easily damaged due to screen exposure... the fold for ease of function, screen projection, and versatility of transport methods (I use a carabiner to connect with my keys or backpack for hiking)... Galaxy Ai is the newest feature to expand the function of the "Swiss Army Knife" of cell phones.. went from Galaxy Flip 4, to Flip 6, to.... whatever is to follow.. I dont see me using a different model; this Flips the bill on every measure.
Value
5
Response from Samsung USBy R&R Team, June 10, 2025
We appreciate your feedback on the Galaxy Z Flip6, TJ! Your insights are very much appreciated as we continue to make changes and improvements. It's great to see how the foldable design has positively impacted your experience, especially in terms of portability. We hope you're enjoying the new customization and creativity features available with the Flip6. The enhanced 3.4-inch Super AMOLED FlexWindow allows for AI-assisted functions right at your fingertips, meaning you don’t even need to open the phone. For those busy moments, the Suggested Replies feature analyzes your recent messages to offer tailored responses, making one-handed communication a breeze. Once again, we appreciate your candid feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Now I wait....
on January 13, 2025
Posted by: Nick
Expertise:Intermediate
I got the Flip6 in September 2024. I traded my old Flip in that the screen had started to separate at the hinge. That was my 2nd Flip, the first had been insurance repaired for a similiar issue. I love everything about the Flip6 and had high hopes for it. 3 or so days ago I noticed that it seemed like the screen protector (or screen ?) had started to bulge slightly at the hinge and would make a slight clicking noise if i rubbed over it. Then last night I opened the phone twice to a black screen, I pushed the power button even though the phone was on and the main screen would light up and function as normal. Then third and final time i opened it to a black screen it has stayed black. The small outside screen works and I am able to make calls and texts from there. I am highly disappointed. Now i wait for Samsung to resolve this issue....
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, January 13, 2025
Hello Nick,
Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate your detailed feedback on its performance. The design and features of the Z Flip6 are crafted to deliver a unique and enjoyable experience, and it's great to hear that you've been able to utilize the external screen effectively.
One of the best benefits of owning a Z series phone is the Galaxy Z Assurance, which includes several options for screen protection. You will receive one free screen protection replacement and discounts on screen repairs whenever needed.
We have also partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the U.S., you can easily find a place to bring your device for repairs. You can set up an appointment, or in some cases, walk-ins are also welcome.
Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
For assistance in maximizing the functionality of your device, we recommend reaching out to our Samsung Support Team, who can provide further guidance. Your insights are invaluable in helping us continue to refine our products.
Thank you for reaching out, and thank you for being a loyal Samsung customer!
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate your detailed feedback on its performance. The design and features of the Z Flip6 are crafted to deliver a unique and enjoyable experience, and it's great to hear that you've been able to utilize the external screen effectively.
One of the best benefits of owning a Z series phone is the Galaxy Z Assurance, which includes several options for screen protection. You will receive one free screen protection replacement and discounts on screen repairs whenever needed.
We have also partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the U.S., you can easily find a place to bring your device for repairs. You can set up an appointment, or in some cases, walk-ins are also welcome.
Please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
For assistance in maximizing the functionality of your device, we recommend reaching out to our Samsung Support Team, who can provide further guidance. Your insights are invaluable in helping us continue to refine our products.
Thank you for reaching out, and thank you for being a loyal Samsung customer!
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Absolute Trash; DO NOT BUY
on February 4, 2025
Posted by: FormerSamsungFan
User Interface failed, Samsung did NOT honor factory warranty. Phone is only 4 months old!
Response from Samsung USBy R&R Team, February 5, 2025
Hi there! Thank you for sharing your experience with the Galaxy Z Flip6. We’re hate to hear that you're encountering difficulties with the user interface. To help resolve this, we recommend starting by resetting the app preferences. You can do this by going to Settings, tapping on Apps, and selecting More options (⁝). From there, choose "Reset app preferences." This won’t affect your app data but will reset notification settings and default apps, which may enhance your experience. If that doesn’t bring about the desired results, we suggest resetting the One UI Home Launcher. Go to Settings, tap on Apps, find One UI Home, and select Storage. From there, you can clear the cache and data. This will reset the launcher to its original settings, so please keep in mind that your Home screen layout and settings will return to default, but your app data will remain intact. To ensure a seamless experience moving forward, we encourage you to keep your One UI Home Launcher updated. You can easily do this via the Play Store or the Galaxy Store. Just open the respective store, select your profile icon, and manage your apps to check for updates. We hope this helps enhance your experience with the Galaxy Z Flip6! If this continues to be your experience after troubleshooting, please be sure to reach out to us at Samsung Support so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Wish It Would Work
on February 7, 2025
Posted by: Gumborox
from Boise, ID
Expertise:Intermediate
I bought this phone when it came out, and I have had nothing but issues with it. In November my screen stopped responding and wouldn't fully turn on when I opened it from its closed position. I sent it in to get it fixed and am now having the same issue not even 2 months later. Samsung Care + won't even help due to it being a manufacturer's warranty issue. This is a total waste of money. Buy something different that actually works.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 8, 2025
Hey Gumborox! Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your feedback and understand the importance of having a device that functions as intended. The Galaxy Z Flip6 is designed to provide a seamless and innovative user experience. We would love to assist you further with this. Please reach out to us at Samsung Support, and our dedicated team will gather additional information to help ensure your experience with the Galaxy Z Flip6 meets your expectations. Your satisfaction is important to us, and we’re here to support you! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to carry
on February 25, 2025
Posted by: Noodle
[This review was collected as part of a promotion.] I love how easy it is to carry. I also like you can fold it part way and put it on its side and watch videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
folding screen Randomly stopped working
on March 15, 2025
Posted by: Jcmenear
Expertise:Expert
Be very careful with this phone had to fix frunt folding screen 3 times never even a scratch on any of them. I'm sticking with galaxy S series from now on. Unless quality drops there too.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, March 19, 2025
Hello Jcmenear,
We appreciate you sharing your experience with the Galaxy Z Flip6. The foldable design brings a unique and innovative approach to smartphone functionality, making multitasking and portability more convenient than ever. The Galaxy Z Assurance allows for an additional benefits for your device. With free screen protector replacements and discounts on screen repair, please reach out to us to learn more about the awesome promotion. We thank you for input. Thank you for being a part of the Samsung community!
-Ty
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We appreciate you sharing your experience with the Galaxy Z Flip6. The foldable design brings a unique and innovative approach to smartphone functionality, making multitasking and portability more convenient than ever. The Galaxy Z Assurance allows for an additional benefits for your device. With free screen protector replacements and discounts on screen repair, please reach out to us to learn more about the awesome promotion. We thank you for input. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 5, 2025
Posted by: Trinabby
[This review was collected as part of a promotion.] I absolutely love my phone, I love that it's folds up small enough to fit in my pocket with no possibility of falling out I love that it has the Seamless action across apps. The phone is super convenient for me 10 out of 10 recommend
Value
5
Response from Samsung USBy R&R, April 17, 2025
Hello there Trinabby,
Thank you for the wonderful review of the Galaxy Z Flip6! We are pleased to hear how much you are enjoying your new device. The compact design and seamless app continuity truly make multitasking and mobility effortless. It's great to know that you can easily slide your phone into your pocket without worrying about it falling out. The Galaxy Z Flip series has definitely made a strong impression! We appreciate you sharing your thoughts. Thank you for choosing Samsung!
-Ty
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Thank you for the wonderful review of the Galaxy Z Flip6! We are pleased to hear how much you are enjoying your new device. The compact design and seamless app continuity truly make multitasking and mobility effortless. It's great to know that you can easily slide your phone into your pocket without worrying about it falling out. The Galaxy Z Flip series has definitely made a strong impression! We appreciate you sharing your thoughts. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US