Customer reviews from Samsung US
Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Galaxy Z Flip6 512GB F741U Unlocked - White
Customer Rating
1
Terrible phone
on August 4, 2025
Posted by: Dmize3247
[This review was collected as part of a promotion.] The Galaxy flip6 in my options is a terrible phone. The inter screen gets damaged too easily. You can put the phone in pocket with nothing in your pocket and when you pull it out to use your screen is damaged. Also the front screen only had a handful of features. The features you want to be using on the front screen are not available. Also the inter screen protectors that you can buy for it don't work very well
Value
1
Response from Samsung USBy R&R, August 11, 2025
Hey there Dmize3247,
Thank you for sharing how your Galaxy Z Flip6 is working! We understand how frustrating it can be to find your screen damaged after putting your phone in your pocket. That's why our foldable devices are built with durability in mind, capable of being folded up to 200,000 times. They feature the strong Armor Aluminum Frame with Reinforced Folding Edge and Corning Gorilla Glass Victus2, making durability a standout quality. Plus, the Galaxy Z Flip6 comes with Galaxy Z Assurance, offering extra protection for your screen. You can find more details via the link provided. The Cover Screen, also known as the Flex Window, includes exciting new Galaxy AI features like Generative wallpapers, suggested messaging replies, and Auto zoom in the Camera app. It also gives you quick access to widgets, apps like Samsung Wallet, and voice commands with Bixby. Explore all the amazing features of your Flex Window with the online guide linked below. Thanks so much for reaching out, and we're grateful you've chosen Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing how your Galaxy Z Flip6 is working! We understand how frustrating it can be to find your screen damaged after putting your phone in your pocket. That's why our foldable devices are built with durability in mind, capable of being folded up to 200,000 times. They feature the strong Armor Aluminum Frame with Reinforced Folding Edge and Corning Gorilla Glass Victus2, making durability a standout quality. Plus, the Galaxy Z Flip6 comes with Galaxy Z Assurance, offering extra protection for your screen. You can find more details via the link provided. The Cover Screen, also known as the Flex Window, includes exciting new Galaxy AI features like Generative wallpapers, suggested messaging replies, and Auto zoom in the Camera app. It also gives you quick access to widgets, apps like Samsung Wallet, and voice commands with Bixby. Explore all the amazing features of your Flex Window with the online guide linked below. Thanks so much for reaching out, and we're grateful you've chosen Samsung!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Use and customize the Galaxy Z Flip6's FlexWindow
https://www.samsung.com/us/support/answer/ANS10003463/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
This product is not worth it
on August 7, 2025
Posted by: Mikelong
[This review was collected as part of a promotion.] The current device does not meet my expectations. My decision to purchase a flip phone was driven by nostalgia for a previous model. However, the device's security protocols, requiring password entry even after brief closures, are proving inconvenient. During my lunch break, I watched television and found myself wishing for content accessibility on both screens. While this functionality is available through an application, the reliance on applications for every feature is undesirable. Consequently, the device's overall value proposition is diminished. The only thing good about this phone is the
Googl translation part.
Googl translation part.
Value
1
Response from Samsung USBy R&R, August 13, 2025
Hey Mikelong,
Thank you for sharing your experience with your Galaxy Z Flip6. We like how you appreciate the nostalgia of the classic mobile phone concept. Since your Galaxy phone or tablet contains important information, make sure to protect it and keep things private. A great way to increase security is by setting up a screen lock. You can set the duration before your phone automatically locks if not in use, so you don’t have to enter the PIN or fingerprint every time you access your device. Please see the linked article below, “Set up a screen lock on your Galaxy phone or tablet.” We appreciate you sharing your thoughts on your Galaxy Z Flip6. Thank you for choosing innovation with Samsung.
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy Z Flip6. We like how you appreciate the nostalgia of the classic mobile phone concept. Since your Galaxy phone or tablet contains important information, make sure to protect it and keep things private. A great way to increase security is by setting up a screen lock. You can set the duration before your phone automatically locks if not in use, so you don’t have to enter the PIN or fingerprint every time you access your device. Please see the linked article below, “Set up a screen lock on your Galaxy phone or tablet.” We appreciate you sharing your thoughts on your Galaxy Z Flip6. Thank you for choosing innovation with Samsung.
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage phone
on August 9, 2025
Posted by: Kthunder120
[This review was collected as part of a promotion.] Had device for 7 months then it broke! I'm still paying on it! I been with a phone for 4 months using a phone with house Internet, no call and I have an Autistic son! The flip 3 5G is the best! I had the very first one for 4 years then I got the 6! Mistake! I cant talk bad about the 7! Cause I don't know! That's my story
Value
1
Response from Samsung USBy R&R Team, August 12, 2025
Thank you for being a loyal customer and an enthusiastic Galaxy Flip user! We truly appreciate your ongoing support and valuable feedback on the Galaxy Z Flip6. It sounds like you’ve had quite a journey with the Flip series, and we're glad to see you've enjoyed the devices. We want to ensure you have the best experience possible with your Galaxy Z Flip6. To assist you more effectively, we’d love to gather some additional details about your experience. Please reach out to us at Samsung Support so we can understand your needs better and work together on enhancing your experience. Your satisfaction is our top priority, and we're excited to assist you further! Thank you once again for your loyalty! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 12, 2025
Posted by: Love2Shoppe
[This review was collected as part of a promotion.] Galaxy AI is great! And I love this phone! I'm so happy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressed
on August 16, 2025
Posted by: Bdiddy
[This review was collected as part of a promotion.] The Galaxy Z Flip 6 is my first flip phone. I chose Samsung for its build quality and performance. Galaxy AI is an additional benefit.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Black screen of death
on November 20, 2024
Posted by: Dont Buy
from Pittsburgh, PA
Expertise:Expert
Had the phone since it came out. About a week ago the internal screen started to delay turning on. Then I got a static looking screen. Finally, it no longer turns on at all. Completely unusable. Does not resolve with hard reset. Parts are backordered and I have no phone to use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 22, 2024
Howdy,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! You can feel confident with every fold of your device, thanks to Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Please take a moment to review, "Care for your Samsung foldable phone" to learn a wealth of information about keeping your device in pristine condition. If you would like to share additional feedback with us or if you have any questions for us after reviewing the resources that have been shared, feel free to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! You can feel confident with every fold of your device, thanks to Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Please take a moment to review, "Care for your Samsung foldable phone" to learn a wealth of information about keeping your device in pristine condition. If you would like to share additional feedback with us or if you have any questions for us after reviewing the resources that have been shared, feel free to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating
on October 22, 2024
Posted by: Engin
from San jose
Expertise:Intermediate
I am writing to express my disappointment with a recent purchase. Shortly after buying the device, I noticed it becoming excessively hot. This overheating seems to be causing various applications to shut down unexpectedly. My user experience has been significantly impacted by this issue. I would greatly appreciate it if you could look into this matter promptly.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 23, 2024
Good day Engin,
Thank you for finding the free time out to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your device performing at its best. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Also check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps. Feel free to reach out to Samsung Support after reviewing the resources provided if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Thank you for finding the free time out to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your device performing at its best. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Also check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps. Feel free to reach out to Samsung Support after reviewing the resources provided if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Written by a customer while visiting Samsung US
Customer Rating
1
Easily broken screen, just took some time
on April 5, 2025
Posted by: Humaira
from Texas
Bad phone, my parents spent too much money on this— and just after one year and 4 months, the internal screen popped (it cracked) and made the screen unusable, with black spreading across the screen until it became dark. They do not allow you to replace the screen if the phone it is OVER a year old, and will only allow a replacement one time.
What’s the point of replacing and replacing a screen that will eventually crack and becoming unusable???? Don’t buy this phone, don’t make the mistake I and probably many, many others did. Or if you want to spend MONEY replacing your phone screen when it breaks on its own, buy it!! But from my view, this is unfair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, April 8, 2025
Greetings Humaira,
Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US