Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
1
Terrible phone
on December 12, 2023
Posted by: Tsjosey
[This review was collected as part of a promotion.] I would not recommend this phone to anyone. I do however like the fact that it's compact and folds but the screen has a crease in it that just gets worse over time. I am now unable to fold my phone because it will power off even with a full charge. The camera quality could be improved as well.
Value
1
Response from Samsung USBy Social Commerce, December 15, 2023
Hi there Tsjosey, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We love hearing you value the compact nature and pocketability of your device. With regards to the difficulty you mentioned with the power of your device when closed, we have provided a link to the Samsung Support Team and your warranty information to help work towards a resolution and get you back to enjoying the full features of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
All in One
on February 5, 2024
Posted by: Jromeo
[This review was collected as part of a promotion.] I call this Device the all in one. The phone is amazing. This is my fifth Samsung product. Fast, portable and amazing camara. I love the photo pro mode on the flip5. It take the best low lights photos.Great camara overall. The main area where the Galaxy Z Flip 5 has received upgrades is its main camera, and more precisely, the main camera's performance in low light conditions. To achieve this, Samsung has made the pixels on the new model larger than before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most advanced ZFlip ever
on February 5, 2024
Posted by: TigerJon912
[This review was collected as part of a promotion.] Mostly use my Zflip5 for personal and for work with the dual sim option. It's perfect for an active lifestyle and with the outer screen being bigger than the zflip4 it's perfect for replying someone back quickly without having to open the phone fully. Cameras are good for this phone and is perfect for group selfis when you have the phone closed. Samsung really stepped up their game with the usability and flexibility with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrades!Battery life couldbe a little bettr
on August 13, 2023
Posted by: JayRock
[This review was collected as part of a promotion.] the phone has great improvements from the last 2 generations. But the battery life still leaves more to be desired. I would like it to last longer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
An honest review from a Samsung lover!!!
on October 3, 2023
Posted by: NayLovesHope
[This review was collected as part of a promotion.] I didn't want to leave a review until I knew I could be 100% honest...I am an avid Samsung user, and now that I have had to phone 2 months my review can be 100% pure...the truth is I love this phone!! I love the pictures it takes, the bigger outer screen, how I can jam to my BTS whether I have Bluetooth boom box thing hooked up, my buds or just in the car of going for a walkie walk!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
dont do it
on November 19, 2023
Posted by: samara
from nj
Expertise:Expert
i am not on my second phone - the first one got replaced because the screensaver started bubbling at the fold line - the replacement is now doing the same thing. not to mention that the camera isnt that great. dont buy this product
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 4, 2023
Hello Samara, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis. We have provided a link to an article to help our customers transition to a foldable device and care measures we recommend to protect your investment. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my flip5
on September 7, 2023
Posted by: Abeja69
[This review was collected as part of a promotion.] This is really noy only a mobile, this is a style matching with my look for office or sport. I am truly love it!!!
Thanks for giving me another way to express my style
Thanks for giving me another way to express my style
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great product. Not great battery
on August 21, 2023
Posted by: Btgood
[This review was collected as part of a promotion.] I like the size and form I just wish battery would last longer
Value
3
Response from Samsung USBy Debra, Social Commerce, August 29, 2023
Hi Btgood,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out the articles titled, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. I have linked each article below for your quick and easy access. Please do not hesitate to reach out to Samsung Support after reviewing the resources provided if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out the articles titled, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. I have linked each article below for your quick and easy access. Please do not hesitate to reach out to Samsung Support after reviewing the resources provided if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US