Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
1
Screen blackout
on December 12, 2023
Posted by: Lovebug
[This review was collected as part of a promotion.] My phone took great photos but had problems folding and then screen separated
Value
1
Response from Samsung USBy Social Commerce, December 15, 2023
Hi there Lovebug, thank you for sharing your feedback on your Samsung Galaxy Z Flip5. We are happy to hear you are enjoying the photos you are taking with your device. We understand how important your device is to you and we would be happy to help you with the display of your device. We have provided links to your warranty and the Samsung Support Team to help you with a warranty claim as well as an article to help protect your investment as this may be your frist experience with a foldable device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not like the screen as it warps after a month o
on December 12, 2023
Posted by: ManOwaR
[This review was collected as part of a promotion.] Zflip screen is garbage. Bring the note back they were awesome!
Value
1
Response from Samsung USBy Social Commerce, December 14, 2023
Hello ManOwaR, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how frustrating it is when you have a device that does not operate as expected or becomes damaged. We would be happy to assist you with a warranty claim on your device, if you would like. We have provided below information to both the Samsung Support Team and your warranty to help you get started towards a resolution. We have also provided a link to an article many customers find helpful when transitioning from a standard form device to a foldable to ensure you best care for your investment. If you are seeking a device to remind you of your previous note series, we also recommend taking a look at the Ultra series of devices that has the S Pen and functionality similar to the Note series you used to love. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Warranty
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery and camera
on December 22, 2023
Posted by: MariSreview
[This review was collected as part of a promotion.] I loved the look of the phone but when flipped down there’s only a few apps that can be used which sucks. The battery life was horrible and camera was not up to par. I wasted time and money on this phone.
Value
1
Response from Samsung USBy Social Commerce, January 4, 2024
Hi there MariSreview, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand new devices come with a bit of a learning curve and we would be happy to assist you. We have provided a link to your full device manual to help with the camera settings and features of your device. This device does have an adaptive battery that can take some time to learn your usage habits and adjust the consumption to maximize the battery life. We have provided a link to the Samsung Support Team if you believe your device is not functioning as intended. Lastly, we have some great videos on our YouTube channel to highlight the unique features and usage of this device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great device with OK software.
on February 5, 2024
Posted by: BleepBloop
[This review was collected as part of a promotion.] The design is excellent and the folding functionality has been a lot more useful than expected, especially for taking photos. Unfortunately, the latest OneUI is buggy and the device's software really brings down the experience.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this phone
on July 23, 2024
Posted by: Sammy
from Las Vegas NV
Expertise:Expert
Don't be a sucker and buy this phone. Samsung does a good job selling you the fact that they've tested the folding mechanism and that it can withstand "x number" of folds and its durable etc. I've had my flip phone not even a year. And I replaced the protector screen once already 3 months later is starting to Bubble again at the crease now a black dot is forming on the side where it folds. For that reason Samsung told me that I will have to mail my phone in, they will diagnose it and I will still be responsible for any repair fee's. I don't qualify for a trade-in because of the black dot forming even though my phone is still under the manufacturer warranty. Very very disappointed.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 26, 2024
Howdy Sammy,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it....Galaxy flip 5
on July 29, 2024
Posted by: Hatemy5
[This review was collected as part of a promotion.] I am having connectivity problems and super slow apps. I have been trying to resolve for weeks. Samsung wants me to drop off phone at repair shop untill resolved. That is absolutely not happening as I need my phone for work and to monitor aging parents. Phone is still under warranty but yet they want to make it as hard as possible to fix the problem . I have spent thousands on samsung products and I expect better. From what I have read I am not the only one having issues with the flip 5. Not going with Samsung ever again unless they resolve the problem.
Value
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Z Flip5, however, we need more information than we currently have available. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. In terms of your connectivity, I suggest reaching out to Samsung Support for additional troubleshooting when you have available time in your schedule. We'd love to get you back up and working as soon as possible so please do not hesitate to reach out to us when you can! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Z Flip5, however, we need more information than we currently have available. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. In terms of your connectivity, I suggest reaching out to Samsung Support for additional troubleshooting when you have available time in your schedule. We'd love to get you back up and working as soon as possible so please do not hesitate to reach out to us when you can! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cellphone
on December 23, 2023
Posted by: RichardLane
[This review was collected as part of a promotion.] it has lots of RAM and Storage, super fast. i like how small it is when folded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Broke within less than months!
on December 24, 2023
Posted by: Amymima
[This review was collected as part of a promotion.] Phone was working fine, then less than 6 months, screen got a horizontal line, then all of a sudden screen got a thick dark like from the folding middle part, and flickering strongly. Then it turned black and not responding completely!!
Worst experience ever! Not expected at all from Samsung!
Worst experience ever! Not expected at all from Samsung!
Value
1
Response from Samsung USBy Social Commerce, January 5, 2024
Hi Amymima, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how frustrating it is to have a new device not operate as expected. We do offer a one year warranty on all Samsung products that covers any manufacturing defects. We have provided a link to this warranty information and the Samsung Support Team to help you with your warranty claim and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Written by a customer while visiting Samsung US