Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
I love this phone
on November 28, 2023
Posted by: Boomworm17
[This review was collected as part of a promotion.] Lifelong iPhone user here. I was debating switching to this phone since it dropped since the fold reminded me of my younger years lol. I love this phone and I'm really glad I switched. I'm a pretty heavy user and this phone holds up on battery well. Camera.. I don't see a problem with it but I also don't selfie everyday. It's so cute, fun and fits in my pocket. What more could a woman want? Thanks Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Z Flip5 Disappointing Overall
on October 5, 2023
Posted by: MikeinNYC
[This review was collected as part of a promotion.] Like others, I bought the Samsung Galaxy Z Flip5 almost entirely for it's foldable form factor. However, after using it for a couple of months, I'm seriously disappointed with the purchase. The phone is surprisingly HEAVY and feels very clunky in the hand. I had the Galaxy S22 5G before purchasing the Z Flip5, and I loved that phone's size and weight, but the Flip5 feels like a brick. The Z Flip5 also is BULKY when folded and I was surprised by how hard it is to easily get it in and out of my front pants pocket (I'm a guy), especially when wearing jeans. The other thing that surprised me is just how BAD the camera/photo quality is in low light (like terrible!). Lastly, I'm using a very slim and light Kevlar-type case that attaches to the phone in two pieces, and I can't count the number of times that I've pinched my fingers in the case where it joins on the back of the phone when I'm opening it; that's probably a problem with all 2-piece cases. Otherwise, no major complaints... the phone's performance, speed, screen, and battery life all are fine. But sadly, the drawbacks outweigh the Z Flip5's good points.
Value
3
Response from Samsung USBy Social Commerce, October 9, 2023
Hey there MikeinNYC, we appreciate your feedback on your Samsung Galaxy Z Flip5. We understand when you change devices there can be a bit of time adjusting to the new features and functions, especially if you are on your very first foldable. We have provided a link to the manual for your device and the Samsung Support Team to assist you with the camera features you mentioned. We also have a variety of cases available on our website if you are looking for a replacement. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on August 15, 2023
Posted by: MELFEL
[This review was collected as part of a promotion.] It takes me back to the days when phones were unique in looks which made them fun. Love how I can answer the phone even when it is folded shut. Still looking forward to other fun surprises in store!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever used
on September 12, 2023
Posted by: Paul36
[This review was collected as part of a promotion.] l basically use it in all purpose which i hardly tpuch my computer. This phone is very convenient and so compact to use. Flawless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone! Only wish for better cameras
on August 19, 2023
Posted by: HandBanana
[This review was collected as part of a promotion.] Coming from a pixel 7 I didn't realize how much I missed the samsung ecosystem.
The phone has been fantastic and the screen just as expected. It's overall less wide than the pixel which makes it very easy to hold and handle.
My only gripe is that we don't get the same camera suite as other galaxy models.
No dust resistance is a fear factor, but that's par for the course with a flip phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phenomenal Upgrade - Nearly Perfect
on September 19, 2023
Posted by: TobyinTennessee
[This review was collected as part of a promotion.] I've had the Flip Series since the Z Flip 3 and I've loved all of them. The Flip 5 is a whole new upgrade on the flip phone. It has already revolutionized how I use and even think of these awesome handheld devices.
Prior to the Flip, I was a devoted Note Series user, with my last device being the Note 10. I loved large, bright screens and powerful processors, and the Note always delivered on that. It was a trip to Arlington, TX that changed the way I use a cell phone. We were visiting Globe Life field (home of the Texas Rangers) and there was a Samsung tent setup outside. A longtime Samsung customer, I decided to stop in. They were demoing the brand new Flip and Fold series (3) devices. I liked the Fold, but had just gotten an S7+ tablet (in typing this on the S8 Ultra now - SO awesome). When I picked up the Flip 3, I immediately noticed how little it seemed it differed in performance from the larger, more powerful Note 10. And then I put in my pocket...SOLD.
Having now had the Flip 3 and the Flip 4, I had to try to 5. Game Changer. The 5 is really not much of a performance jump from the 4, although it feels a little snappier! But the new Flex screen (front) is something totally new!
You really don't think you'll want to watch YouTube TV on your front screen, until you do. Like, when you're riding in a car, or in a waiting room, or just need to check the college football scores... It's just so easy! Everything you want to do, you can do without even opening the phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beam me up Scottie
on August 13, 2023
Posted by: Kamots
[This review was collected as part of a promotion.] It a great device what I can see. It reminds me of the old star trek coms. The phone is easy to used and proforms great.
You can replace your alarm clock and music device for this phone. It easy hold over 600 songs and plays it clear.
The voice recognition system is great specially if you have a speech problem.
You can replace your alarm clock and music device for this phone. It easy hold over 600 songs and plays it clear.
The voice recognition system is great specially if you have a speech problem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is such a huge improvement!
on August 15, 2023
Posted by: MmmmmSssss
[This review was collected as part of a promotion.] This phone is amazing and innovative and ask around fun to have. The cover screen is what I'm most interested in. I can do so much more without opening the phone itself. If been a Flip fan since the z flip 3 and I've been having an amazing time so far.
Value
5
Written by a customer while visiting Samsung US