Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Good Phone
on March 17, 2025
Posted by: GarnetSerene
[This review was collected as part of a promotion.] The samsung flip 5 is easy to utilize as if it was like the old flip phone, but with more features. Navigating through the phone is very brief to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not my favorite phone
on March 18, 2025
Posted by: Hatethisphone
[This review was collected as part of a promotion.] I had the Fold and the screen messed up. Instead of replacing it with the same phone I was sent the Flip. In my opinion, this phone is not as good as my original (the Fold). The battery doesn't last. As soon as my phone is paid off I will be going back to a Fold. Do not recommend.
Value
2
Response from Samsung USBy R&R, March 20, 2025
Hello There,
Thank you for your feedback on your Galaxy Z Flip5. This device features 5th-generation foldable technology, built on advanced and reliable folding innovations. You can enjoy gaming late at night with a powerful processor and a 3700mAh battery. To extend your playtime, enable low-power mode, which optimizes your device’s battery life. For additional tips and tricks on maximizing your battery usage, please visit the link below on Battery Life Optimization. We appreciate you reaching out, and thank you for being a valued Samsung customer!
-Ty
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Thank you for your feedback on your Galaxy Z Flip5. This device features 5th-generation foldable technology, built on advanced and reliable folding innovations. You can enjoy gaming late at night with a powerful processor and a 3700mAh battery. To extend your playtime, enable low-power mode, which optimizes your device’s battery life. For additional tips and tricks on maximizing your battery usage, please visit the link below on Battery Life Optimization. We appreciate you reaching out, and thank you for being a valued Samsung customer!
-Ty
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone Quality
on March 18, 2025
Posted by: Loveme23
[This review was collected as part of a promotion.] Overall the phone is okay but not happy with the folding of the phone and hinges. Constantly worried that the screen will stop working with the touchscreen where the phone folds to close
Value
3
Response from Samsung USBy R&R, March 20, 2025
Hiya Loveme23,
Thank you for sharing your thoughts on the Galaxy Z Flip5! This device has been rigorously tested to endure up to 200,000 folds over five years of everyday use. It has the innovative zero-gap Flex Hinge and durable Gorilla Glass Victus 2. It boasts an IPX8 rating for water resistance. Each Galaxy Z product comes with pre-installed internal screen protection, and you can enjoy a complimentary one-time screen protector replacement if necessary. Additionally, there’s special coverage available for a discounted one-time screen replacement due to accidental damage or defects. Discover the pinnacle of innovation and enjoy peace of mind with the Galaxy Z Assurance!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
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Thank you for sharing your thoughts on the Galaxy Z Flip5! This device has been rigorously tested to endure up to 200,000 folds over five years of everyday use. It has the innovative zero-gap Flex Hinge and durable Gorilla Glass Victus 2. It boasts an IPX8 rating for water resistance. Each Galaxy Z product comes with pre-installed internal screen protection, and you can enjoy a complimentary one-time screen protector replacement if necessary. Additionally, there’s special coverage available for a discounted one-time screen replacement due to accidental damage or defects. Discover the pinnacle of innovation and enjoy peace of mind with the Galaxy Z Assurance!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Great Flip
on March 18, 2025
Posted by: Sorennah31
[This review was collected as part of a promotion.] I like how I can access the camera even when it's flipped. To add more apps which can function in flip mode is such a bonus on top of seamless action across apps. I got the functionality that I want, aesthetic features and more. The best phone I've had!
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip5, Sorennah! It’s awesome to know that you enjoy accessing the camera even when the phone is flipped. With FlexCam, you can capture stunning selfies at any angle with ease. The ability to launch the camera app directly from the Flex Window shortcut allows you to snap photos and adjust settings without ever opening your phone. This makes it simple to capture those perfect moments while finding your best poses. We’re delighted that you appreciate the seamless experience and beautiful features! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 20, 2025
Posted by: Sassy7
[This review was collected as part of a promotion.] It's small and easy to carry in your pocket and purse. Love the camera, wonderful pictures, videos. Like how you can put your pictures and videos into individual groups under the person name. This feature make it easier to fine pictures of events taken. It has a lot of memory for downloading and creating projects. It has the capability of an computer .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All the options and features are wonderful .
on March 20, 2025
Posted by: Sweets
[This review was collected as part of a promotion.] Although I haven't accessed all the features, thise that I use are helpful and easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent telephone.
on March 21, 2025
Posted by: Quito99
[This review was collected as part of a promotion.] Very compact with good power you fit in the palm of your hand.
Nno t you have to worry about whether it will fit in your pants bag.exlent work Samsung
Nno t you have to worry about whether it will fit in your pants bag.exlent work Samsung
Value
5
Response from Samsung USBy R&R Team, March 21, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip5! Its compact design truly makes it a standout, fitting perfectly in the palm of your hand and easily sliding into your pocket without any hassle. Despite its small size, it packs impressive power, showcasing the innovation behind its sleek and portable form. We're thrilled that you're enjoying the convenience and performance of the Galaxy Z Flip5. Excellent feedback like yours inspires us to keep delivering great products! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Flip 5 is a game changer
on March 22, 2025
Posted by: Trafficguy76131
[This review was collected as part of a promotion.] I've had my flip 5 for almost 2 years and it's never had an issue. Apps flow seamlessly on the platform. Stays charged most of the day and it runs multiple apps with no issues at all.
I do keep it in a hardened case for protection but the phone is very well made and the screen is robust..
I do keep it in a hardened case for protection but the phone is very well made and the screen is robust..
Value
5
Response from Samsung USBy R&R Team, May 9, 2025
Thank you so much for sharing your experience with the Galaxy Z Flip5! It’s great to see that you’ve had two trouble-free years. The seamless app performance and long-lasting battery life are indeed highlights, and it’s great to know you’re getting the most out of those features. Protecting your device with a hardened case is a smart move, but we’re proud that the Flip5 is designed to be durable and robust. It sounds like it’s been a perfect fit for your needs! We appreciate your loyalty and hope you continue to enjoy your Flip5 for years to come!
For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US