Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
3
Good quality, ability to fold small was great.
on March 17, 2025
Posted by: dinah23
[This review was collected as part of a promotion.] Features access for gaming and entertainment production. Foldable access was great until my screen protector was placed incorrectly and cracked my screen when folded.
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hola dinah23,
Thank you for sharing your experience with the Galaxy Z Flip5! It's wonderful to hear that you're enjoying the foldable design and its gaming and entertainment convenience. Samsung is dedicated to providing innovative technology that enhances your daily life. Be sure to take advantage of the benefits that come with your device. The Galaxy Z Assurance program includes one free screen protector replacement and discounts on screen repairs. We appreciate your feedback and look forward to continuing to deliver cutting-edge technology to you.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Flip5! It's wonderful to hear that you're enjoying the foldable design and its gaming and entertainment convenience. Samsung is dedicated to providing innovative technology that enhances your daily life. Be sure to take advantage of the benefits that come with your device. The Galaxy Z Assurance program includes one free screen protector replacement and discounts on screen repairs. We appreciate your feedback and look forward to continuing to deliver cutting-edge technology to you.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Secure Passwords
on March 17, 2025
Posted by: MrCarr30
[This review was collected as part of a promotion.] The password save function allows me to have seamless actions across apps.
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Thank you so much for your review of the Galaxy Z Flip5, MrCarr! We're ecstatic to see your positive experience. One of the standout features of the Flip5 is its innovative Sketch to Image function, allowing you to draw from scratch or on any photo, then use AI to transform your sketch into an impressive image. This feature truly enhances creativity and enables unique self-expression. Additionally, the Live Effect feature adds depth to your photos, bringing them to life in an exciting way. We're delighted that you appreciate the seamless integration and versatility that the Galaxy Z Flip5 offers. Your feedback means a lot to us! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Like hot it fits in pocket without taking space.
on March 17, 2025
Posted by: Bison49
[This review was collected as part of a promotion.] Fits perfectly in pocket without taking a lot of space. Works great, haven't had a single problem with it. Slim, light weights and very versatile. The only downside the battery rounds down quickly if used none stop.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I quite enjoy this phone!
on March 17, 2025
Posted by: SamsungGal
[This review was collected as part of a promotion.] The seemless actions across apps is very useful! I use my phone to play a lot of games, check bank balances and emails. Fliping the phone closed is also very satisfying.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone that is safe in my back pocket
on March 17, 2025
Posted by: mels1229
[This review was collected as part of a promotion.] Love the Flip5!
Best feature is how I can put it in my back pocket and it won't break!
A big plus is being able to use the speaker when the phone is closed.
The Samsung features are all top notch, especially seamless actions across apps.
Charging is a breeze.
People always comment favorable to me about this phone.
Best feature is how I can put it in my back pocket and it won't break!
A big plus is being able to use the speaker when the phone is closed.
The Samsung features are all top notch, especially seamless actions across apps.
Charging is a breeze.
People always comment favorable to me about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Creases in the screen
on March 17, 2025
Posted by: Jaibubby
[This review was collected as part of a promotion.] The phone itself is amazing, but the screen started creasing and the screen began to peel.
Value
3
Response from Samsung USBy R&R, March 20, 2025
Ahoy Jaibubby,
Thank you for your feedback on the Galaxy Z Flip5. We are thrilled to hear that you are enjoying the phone’s innovative design and performance. The Galaxy Z series is built to deliver a cutting-edge foldable experience, combining style and style functionality for a truly unique smartphone experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your support and look forward to continuing to bring you exciting new options.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Flip5. We are thrilled to hear that you are enjoying the phone’s innovative design and performance. The Galaxy Z series is built to deliver a cutting-edge foldable experience, combining style and style functionality for a truly unique smartphone experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your support and look forward to continuing to bring you exciting new options.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Small footprint
on March 17, 2025
Posted by: Driver
[This review was collected as part of a promotion.] I needed a phone that wasn't too big, or too small. This was just right for my needs. Doesn't take up too much space when not in use, but when needed, just right to not be overly in the way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Galaxy Flip
on March 17, 2025
Posted by: Losdiaz
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Z Flip 5 for a while now, and I’m genuinely impressed with how it handles a few key things that make it stand out. First off, the seamless app actions are a game-changer. Switching between apps, especially when using the Flex Window and the main screen, feels smooth and intuitive. Apps transition effortlessly when I unfold the phone, and with the Good Lock tweak, I can run pretty much anything on the cover screen without hiccups. It’s made the flip design way more practical than I expected.
Then there’s the Now Briefs—honestly, they’re awesome. The larger 3.4-inch cover screen gives me quick, glanceable updates like weather, calendar, and notifications without needing to open the phone. It’s perfect for staying in the loop on busy days, and the widgets are crisp and well-designed. It’s become my go-to for keeping things efficient.
Lastly, the audio erasers feature is seriously great. When I’m recording videos or voice notes, it does an amazing job of cutting out background noise—like chatter or wind—and keeps the sound clear and focused. It’s not perfect in every situation, but for a phone, it’s surprisingly effective and makes my recordings sound so much cleaner.
Overall, the Z Flip 5 nails these features for me. The seamless app flow, awesome Now Briefs, and that audio erasers trick make it a fun and functional device. It’s not without its quirks—battery life could be better—but these highlights definitely make it worth it.
Then there’s the Now Briefs—honestly, they’re awesome. The larger 3.4-inch cover screen gives me quick, glanceable updates like weather, calendar, and notifications without needing to open the phone. It’s perfect for staying in the loop on busy days, and the widgets are crisp and well-designed. It’s become my go-to for keeping things efficient.
Lastly, the audio erasers feature is seriously great. When I’m recording videos or voice notes, it does an amazing job of cutting out background noise—like chatter or wind—and keeps the sound clear and focused. It’s not perfect in every situation, but for a phone, it’s surprisingly effective and makes my recordings sound so much cleaner.
Overall, the Z Flip 5 nails these features for me. The seamless app flow, awesome Now Briefs, and that audio erasers trick make it a fun and functional device. It’s not without its quirks—battery life could be better—but these highlights definitely make it worth it.
Value
5
Written by a customer while visiting Samsung US