Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Perfectly Pocket Sized
on February 22, 2025
Posted by: ItsYaBoi
[This review was collected as part of a promotion.] This phone fits perfectly inside my pockets and bags with no worry of falling out. When folded it's the exact same size as my wallets so I can put it almost anywhere and not have to worth about it falling out of my possession. I especially like the ability to fold my phone and use multiple apps at once, such as Snapchat and YouTube. It doesn't stutter between the pair and I enjoy the ability to have seamless actions across apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone but there is one small problem
on February 23, 2025
Posted by: Sakinah
[This review was collected as part of a promotion.] I love this phone! I would have given it 5 stars, but there is one small issue—the screen. As much as I love the phone, the screen is easily damaged. Other than that, everything about this phone is great! The cover screen is an awesome feature, and being able to use some apps on it is super cool and actually helpful.
The size is almost perfect, though I think a slightly wider design would be even better. I'm used to it by now, but when I use my friend’s phone, I notice that typing feels easier on a wider screen. That said, it's not a major issue.
Overall, my experience with this phone has been fantastic!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Convenient device
on February 23, 2025
Posted by: Kayceedatruth
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 is a fascinating piece of tech that brings a touch of nostalgia with its flip design while packing modern-day features. Here's my take on it:
Design and Build
The Z Flip 5 is a sleek and stylish device that feels premium in hand. The hinge mechanism is robust and allows the phone to fold completely flat, eliminating the gap seen in previous models.The polished aluminum frame and matte pastel color options add to its aesthetic
The Z Flip 5 is a sleek and stylish device that feels premium in hand. The hinge mechanism is robust and allows the phone to fold completely flat, eliminating the gap seen in previous models.The polished aluminum frame and matte pastel color options add to its aesthetic
Display
The main display is vibrant and sharp, making it a joy to use for media consumption and everyday tasks. The larger cover display is a significant improvement, offering more functionality without having to unfold.
The main display is vibrant and sharp, making it a joy to use for media consumption and everyday tasks. The larger cover display is a significant improvement, offering more functionality without having to unfold.
Performance
Powered by the Snapdragon 8 Gen 2 processor, the Z Flip 5 handles multitasking and demanding apps with ease. The performance is smooth, and the software is optimized to take full advantage of the foldable form factor.
Powered by the Snapdragon 8 Gen 2 processor, the Z Flip 5 handles multitasking and demanding apps with ease. The performance is smooth, and the software is optimized to take full advantage of the foldable form factor.
Camera
The camera setup is decent but not groundbreaking. It performs well in good lighting conditions but struggles a bit in low light. The Flex Mode, which allows the phone to be used at various angles, adds some creative possibilities for photography.
The camera setup is decent but not groundbreaking. It performs well in good lighting conditions but struggles a bit in low light. The Flex Mode, which allows the phone to be used at various angles, adds some creative possibilities for photography.
Battery Life
Battery life has seen an improvement, but it still isn't the best in its class. It will get you through a day of moderate use, but heavy users might find themselves reaching for the charger by evening.
Battery life has seen an improvement, but it still isn't the best in its class. It will get you through a day of moderate use, but heavy users might find themselves reaching for the charger by evening.
Overall
The Samsung Galaxy Z Flip 5 is a fun and innovative device that stands out in a sea of slab smartphones.
The Samsung Galaxy Z Flip 5 is a fun and innovative device that stands out in a sea of slab smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It gets very hot.
on February 23, 2025
Posted by: HiimeMiisa
[This review was collected as part of a promotion.] When you connect it to Android Auto it gets too hot, a warning message appears on the screen.
I have already almost 2 years with the phone and this is my only problem, outside of it, it is super comfortable and easy to save.
Take very good pictures and videos.
Value
3
Response from Samsung USBy R&R, February 25, 2025
Aloha HiimeMiisa,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip5. We love hearing you are loving your phone overall. If you notice your phone is getting warmer when you use Android Auto, we need to learn more about how you use it with your vehicle. If you have a charging deck or holder where you place your device, keeping your device out of direct sunlight can help regulate your phone's temperature. Also, ensuring your phone software stays current helps provide seamless interaction. We thank you for reaching out and sharing your feedback. Thanks for choosing innovation with Samsung! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy Z Flip5. We love hearing you are loving your phone overall. If you notice your phone is getting warmer when you use Android Auto, we need to learn more about how you use it with your vehicle. If you have a charging deck or holder where you place your device, keeping your device out of direct sunlight can help regulate your phone's temperature. Also, ensuring your phone software stays current helps provide seamless interaction. We thank you for reaching out and sharing your feedback. Thanks for choosing innovation with Samsung! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great screen
on February 23, 2025
Posted by: Ilovemoney123
[This review was collected as part of a promotion.] The Samsung Z flip 5 has fantastic audio and a great screen crease, a large improvement over earlier models. It also has a larger, more accessible cover screen, which allows for texting and seamless change of music and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Tons of fun, sturdier than expected
on February 24, 2025
Posted by: Hopeful4nextgens
[This review was collected as part of a promotion.] First of all I truly loved the phone. It was quirky and unique, the flip design eas surprisingly pragmatic and utilitarian for a number of circumstances. Especially when it came to camera usage, or flashlight placement. Now briefing is a feature in the new updates I've been utilizing often. Unfortunately with the intensity of my usage, problems with breaking the phone was inevitable. It lasted me over a year despite how clumsy I and my toddler can be, but I did have to use my insurance to get a replacement once because something broke inside and when I opened it the screen was immediately broken. The screen protector definitely peeled up at the hinge early too, with the Samsung warranty it should have been covered no problem but the mechanic encountered issues having Samsung's warranty department pay for repairs on the screen protector. He said the reason for the issue with Samsung was because of the legally ambiguous term "normal wear and tear" which can essentially constitute anything that happens to the phone after owning it for a week despite the warranties coverage of 1 screen repair in the first year. I really did love the phone, but unfortunately with the insecurity of the warranty and my rough usage I had to upgrade to something without a hinge.
Value
3
Response from Samsung USBy R&R, February 26, 2025
Hi There Hopeful4nextgens,
First, we are so happy you are truly in love with your Galaxy Z Flip5. Keeping up with the changes in mobile device demands, we understand that having a durable device is now more important than ever. With the Z Series devices, your device can handle up to 200,000 folds; it was created to last. We also want our users to have the confidence while using their device. Of course, each of our products comes with a 12-month warranty. Samsung products are warranted against manufacturing defects in material and artistry for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. With Samsung Care+, you can have the extra security of knowing an extended warranty backs you. One of the best features of the Galaxy Z Series devices is that your phone comes with the Galaxy Z Assurance promotion. Benefits include one free screen protector replacement and discounts on screen repairs. We know you have upgraded to a new device, but if you ever decide to upgrade to the Galaxy Z Series Foldables, you can have confidence in your device, as you have options. We value you and your loyalty. Thank you for your informative review. Your support means a lot to us at Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
First, we are so happy you are truly in love with your Galaxy Z Flip5. Keeping up with the changes in mobile device demands, we understand that having a durable device is now more important than ever. With the Z Series devices, your device can handle up to 200,000 folds; it was created to last. We also want our users to have the confidence while using their device. Of course, each of our products comes with a 12-month warranty. Samsung products are warranted against manufacturing defects in material and artistry for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. With Samsung Care+, you can have the extra security of knowing an extended warranty backs you. One of the best features of the Galaxy Z Series devices is that your phone comes with the Galaxy Z Assurance promotion. Benefits include one free screen protector replacement and discounts on screen repairs. We know you have upgraded to a new device, but if you ever decide to upgrade to the Galaxy Z Series Foldables, you can have confidence in your device, as you have options. We value you and your loyalty. Thank you for your informative review. Your support means a lot to us at Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I always loved my flips, I had z flips 3, 4 and 5.
on February 24, 2025
Posted by: Yulzzkotik
[This review was collected as part of a promotion.] These tiny yet powerful devises are amazing!!! I love how compact and cute they are, yet I love how fast and memory strong these device are!!! It's seamless actions across apps works so flawless, and I can easily multitasking with that? And even have many tabs open. I love them, except the last one was stolen? And I was never able to locate nor find it whether using smart app nor Google find nor any other find my phone apps. Sadly, ad they're pricey, and I will patiently wait until I can afford another one, upgraded. But the price worth it, ad you do get what you pay for, and it's QUALITY!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and easy
on February 25, 2025
Posted by: Easy4life
[This review was collected as part of a promotion.] Simple and easy to use flip5. Excellent camera quality, easy to fit in your pocket.
Value
5
Written by a customer while visiting Samsung US