Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
2
Do not do it! It's a trap.
on February 11, 2025
Posted by: Flipthis
[This review was collected as part of a promotion.] I have had this phone less than 2 years and I already need to replace it because the screen protector is coming off at the fold AND the bottom screen is flickering so bad! I initially loved the size so I could put it in my pocket or purse and go. The downsides to a smaller phone? It gets lost so easily and the battery life sucks! Full charge @ 7am, 2% by 5pm.
Value
2
Response from Samsung USBy R&R, February 18, 2025
Hi Flipthis,
Thank you for your feedback on your Galaxy Z Flip5. One of the great benefits of owning the Galaxy Z Flip5 is the convenience of the Galaxy Z Assurance promo, which you are automatically enrolled in when you purchase your device. To qualify, you must purchase a Galaxy Z Flip5 in the U.S. from Samsung or a Samsung-authorized distributor before July 31, 2024. The Galaxy Z Flip5 comes with pre-installed internal screen protection. Additionally, you receive a free one-time screen protector replacement if needed. If you experience a defect or accident, you also have access to special coverage for a discounted, one-time screen replacement. We understand that having your device readily available and repaired promptly is important. That’s why we've partnered with uBreakiFix, an authorized repair location for Samsung devices. With over 600 locations across the U.S., you may find one near you. You have the option to make an appointment or walk-in for service. Regarding battery drain, please ensure that you close any apps you are not using, and consider lowering your screen brightness to improve battery life. Streaming videos or playing games can significantly drain your battery, as these activities require a lot of processing power. To ensure optimal battery performance, please use an authorized Samsung charger for recharging your device. Our Samsung Support Team is always here to provide necessary information and assistance. Please feel free to reach out to one of our skilled team members. Thank you for reaching out, and we appreciate your loyalty to Samsung! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your feedback on your Galaxy Z Flip5. One of the great benefits of owning the Galaxy Z Flip5 is the convenience of the Galaxy Z Assurance promo, which you are automatically enrolled in when you purchase your device. To qualify, you must purchase a Galaxy Z Flip5 in the U.S. from Samsung or a Samsung-authorized distributor before July 31, 2024. The Galaxy Z Flip5 comes with pre-installed internal screen protection. Additionally, you receive a free one-time screen protector replacement if needed. If you experience a defect or accident, you also have access to special coverage for a discounted, one-time screen replacement. We understand that having your device readily available and repaired promptly is important. That’s why we've partnered with uBreakiFix, an authorized repair location for Samsung devices. With over 600 locations across the U.S., you may find one near you. You have the option to make an appointment or walk-in for service. Regarding battery drain, please ensure that you close any apps you are not using, and consider lowering your screen brightness to improve battery life. Streaming videos or playing games can significantly drain your battery, as these activities require a lot of processing power. To ensure optimal battery performance, please use an authorized Samsung charger for recharging your device. Our Samsung Support Team is always here to provide necessary information and assistance. Please feel free to reach out to one of our skilled team members. Thank you for reaching out, and we appreciate your loyalty to Samsung! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone
on February 11, 2025
Posted by: Chooma
[This review was collected as part of a promotion.] I love this phone. It has so many helpful tools and features. I kove that it has seamless actions across apps. I can use the galaxy ai on any page or app. I can circle something for more info, for a translation, or anything else. I have forever fallen in love with the flip and I'll keep upgrading to the new one whenever it comes out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent device with a nostalgic feel.
on February 11, 2025
Posted by: AndroidFanBoy
[This review was collected as part of a promotion.] The flip 5 is an amazing piece of tech and has been my primary work device for a year now. It is an eye catcher in the office when folding it. The nostalgia is fun but nothing beats the comfort of the extra space in my pocket when working on equipment. I run a s23 ultra as my personal and if I didn't need features in the s23 I could see myself running a flip everyday.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on February 11, 2025
Posted by: Aljunior1962
[This review was collected as part of a promotion.] It has seamless operation has been a great phone from the time I bought it it's easy to go across apps and has had for just over a year now and it's been a great phone plenty of storage space and easy operation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Flip 5 Is Cute & The Perfect Size
on February 11, 2025
Posted by: RyDogg
[This review was collected as part of a promotion.] My Z Flip 5 is not the lastest editions, but with keeping up with all the updates I have everything that the current Z Flip 6 has. I love the "seamless actions across apps" with having an Android phone unlike the iPhones are. I've been purchasing Samsung phones for over 10 years now and have loved every single one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Flip 5 review
on February 11, 2025
Posted by: Jortiz
[This review was collected as part of a promotion.] Everything is great just the screen when watching youtube does not fit the screen or even on facebook. Second battery dies really fast other than taht really great phone in style
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not For the inexperienced
on February 11, 2025
Posted by: PaytoPlay
[This review was collected as part of a promotion.] This is my 2nd Galaxy Flip Phone my first Flip was the Flip 2. That lasted almost 3years. NOW BRIEF the Flip 5 is cool. Its all about the concept of opening and closing using less room in your pockets. Customizable outter screen a plus. Open the phone and the total screen size is amazing. You cant just slam the phone closed after use of the phone. With everything in life you must treat it with care. Definitely, i repeat Definitely get the dang insurance for the phone. It was a great phone while it lasted. Upgraded to a Flip 6 to be continued......
Value
3
Response from Samsung USBy R&R, February 18, 2025
Hi PaytoPlay,
We want to thank you for your cool review and your honest insight on how you have been interacting with your Galaxy Z Flip5 device. The modernization of the flip phone has definitely stepped into the 20th century. Then let’s add the Galaxy AI to take your device up just a notch, you are definitely . The Z Series device were also built to be durable. Tested and verified to withstand 200,000 folds over 5 years of daily use. Featuring the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. With the Galaxy Z Assurance you also receive special coverage for a discounted, one-time screen replacement due to defect or accident. Absolutely can’t wait for your to upgrade to the Galaxy Z Flip6 and receive your feedback on your encounter with it. We thank you for constantly choosing Samsung! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We want to thank you for your cool review and your honest insight on how you have been interacting with your Galaxy Z Flip5 device. The modernization of the flip phone has definitely stepped into the 20th century. Then let’s add the Galaxy AI to take your device up just a notch, you are definitely . The Z Series device were also built to be durable. Tested and verified to withstand 200,000 folds over 5 years of daily use. Featuring the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. With the Galaxy Z Assurance you also receive special coverage for a discounted, one-time screen replacement due to defect or accident. Absolutely can’t wait for your to upgrade to the Galaxy Z Flip6 and receive your feedback on your encounter with it. We thank you for constantly choosing Samsung! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Would upgrade to 6. Good phone
on February 11, 2025
Posted by: BG13411
[This review was collected as part of a promotion.] This device is seriously impressive! The camera quality is so good, it's blown my friends away – they were genuinely astonished. The Magic eraser feature is really cool, I'm still figuring out all the possibilities. The AI brush is hilarious and surprisingly useful for quick edits. And the fact that it folds up? That's just awesome. I find myself fidgeting with it constantly, it's so satisfying. Plus, it's so small and light, it's a breeze to carry around. I'm really happy with it so far.
Value
5
Written by a customer while visiting Samsung US