Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
1
Excelent idea bad execution
on February 11, 2025
Posted by: PitmasterShaggy
[This review was collected as part of a promotion.] Pro the fact you can save space filding the phone is an excelent idea but it is also its biggest enemy. The fist phone lasted about 5 months until the screen stoped working. The problem is that as you continue to fold and unfold the fist layer on the screen start to peel off. Oce that happens you are doomed. I got a new one from the insurance and I tried not to fold the phone but az the design is intended to be a foldable phone there are a bunch of features left unusable. Once the screen started to peel I bought an A1 (since i was like a year left of installments) its been a couple of months and lately i noticed the flip is bloated. So it gets damaged eaven if not used. I think there is a lot to improve in the co struction of that model.
Value
1
Response from Samsung USBy R&R, February 13, 2025
Hello PitmasterShaggy,
Thank you for sharing your experience with the Galaxy Z Flip5. We appreciate your thoughts on its innovative foldable design. Here at Samsung, we continue to push the boundaries of mobile technology, and feedback like yours is invaluable in refining our user experience. The Z Flip series is designed for convenience and portability while maintaining a premium feel. We are always working on improvements to enhance durability and user satisfaction. One of the benefits of owning a Galaxy Z Series device is automatic enrollment in the Galaxy Z Assurance program. This includes one free screen protector replacement and discounts on screen repairs. We encourage you to reach out to one of our skilled Samsung Support Team members to discuss your options. We appreciate your support and thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5. We appreciate your thoughts on its innovative foldable design. Here at Samsung, we continue to push the boundaries of mobile technology, and feedback like yours is invaluable in refining our user experience. The Z Flip series is designed for convenience and portability while maintaining a premium feel. We are always working on improvements to enhance durability and user satisfaction. One of the benefits of owning a Galaxy Z Series device is automatic enrollment in the Galaxy Z Assurance program. This includes one free screen protector replacement and discounts on screen repairs. We encourage you to reach out to one of our skilled Samsung Support Team members to discuss your options. We appreciate your support and thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone, literally my dream phone
on February 11, 2025
Posted by: Paupau320
[This review was collected as part of a promotion.] Amazing phone, my dream phone, always wanted this one for the flip function, amazing seamless actions across apps, easy to use, incredible fun designs for the phone and apps, great camera, honestly i will keep using this phone ans the new flips from now on. Pne thing i knew it will happen that in a but of a con for the flip is the line agros the screen protector that happesns when you open ans close the phone too much, i dont mind it too much but it could be better.
Value
5
Response from Samsung USBy R&R, May 20, 2025
Thank you for sharing your Galaxy Z Flip5 experience, Paupau320! We love hearing how it’s seamless performance, stylish flip design, and fun features. The Z Flip series is all about blending innovation with personality, and it’s great to know it fits your lifestyle so well. That’s the kind of feedback that makes our day. We're so glad you're loving your product experience! Thanks for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great color range, sleeker design and slimmer
on February 11, 2025
Posted by: JessRey
[This review was collected as part of a promotion.] Seamless actions across apps, audio improvements, better color range, the wireless charging is improved and faster. I am so impressed with the new version of this phone that I am thinking about upgrading my gas phone. They even upgraded the glass protection for the flip to prevent cracking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vivid colors and all features are perfect.
on February 11, 2025
Posted by: TroysZ5
[This review was collected as part of a promotion.] I mainly play games. Call of Duty Warzone and Madden mobile 25. Easy to get used to. Screen is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy flip 5
on February 11, 2025
Posted by: 1867john
[This review was collected as part of a promotion.] Love my phone, my galaxy flip 5 is a awesome phone 🤳🏿
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has wonderful features.
on February 11, 2025
Posted by: Hotrodwife
[This review was collected as part of a promotion.] Love how it can text and call on the front as well as take pictures too. It's very easy to work with since I do doordash. It's a great phone with amazing sounds and great Bluetooth too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Review of personal phone
on February 11, 2025
Posted by: PJ2025
[This review was collected as part of a promotion.] I use my phone for texts, calls, and internet browsing. I find the phone heavy and extremely warm at times. Will probably look for a different phone soon.
Value
3
Response from Samsung USBy R&R, February 13, 2025
Hello Pj2025,
Thank you for sharing your experience with the Galaxy Z Flip5! Its compact, foldable design offers a unique combination of style and functionality, making it ideal for texting, making calls, and browsing on the go. We recognize that every user has different preferences, and Samsung continually refines its innovative designs to provide the best possible experience for all. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices operate best within a specific temperature range. While they might feel warm under certain conditions, such as while charging, this does not impact the device's lifespan or performance. More information on how to keep your device within normal temperature limits can be found in the article linked below. We are pleased to have you as a part of the Samsung community. Thank you for reaching out, and we hope you find a Galaxy device that meets your needs with your next upgrade.
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5! Its compact, foldable design offers a unique combination of style and functionality, making it ideal for texting, making calls, and browsing on the go. We recognize that every user has different preferences, and Samsung continually refines its innovative designs to provide the best possible experience for all. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices operate best within a specific temperature range. While they might feel warm under certain conditions, such as while charging, this does not impact the device's lifespan or performance. More information on how to keep your device within normal temperature limits can be found in the article linked below. We are pleased to have you as a part of the Samsung community. Thank you for reaching out, and we hope you find a Galaxy device that meets your needs with your next upgrade.
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on February 11, 2025
Posted by: Roadeagle14
[This review was collected as part of a promotion.] Don't have to worry about a crack of it falls because of it being closed while folded
Value
5
Written by a customer while visiting Samsung US