Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
This product has been so hellful for dairy usaré
on October 14, 2024
Posted by: Cheche21
[This review was collected as part of a promotion.] I really love your products. You always offer the best quality and affordable prices. I've never had any incident or issue. My galaxy z flip 5 is the best and I love every feature it has
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung phone I've had so far
on October 14, 2024
Posted by: Techygirl
[This review was collected as part of a promotion.] I use my phone for everything. From streaming, job applications, great pictures. And the galaxy AI is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
3 months in and issues
on October 14, 2024
Posted by: FormerzFliplover
[This review was collected as part of a promotion.] I had the zFlip 3 and loved it. Decided to get the 5 and now too many issues for a 6 month old phone. Unresponsive areas on the touch screen. Over heats and battery doesn't last a full day. I don't stream, play games, not even a phone call made a day. Facebook, email and some texting. No damage, always had a case on it. Doesn't matter what charger i use. Got so hot today texting with Cust Serv I could barely hold it. Good thing conversation ended quickly. Battery also drains pretty quickly with no use. Was wanting the Flip 6 but now I am not sure. I should have kept the 3.
Value
3
Response from Samsung USBy Social Commerce, October 15, 2024
Good day,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. Also, check out "Keep your Galaxy device at its normal operating temperature," "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like additional assistance after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
https://www.samsung.com/us/support/answer/ANS10002887/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. Also, check out "Keep your Galaxy device at its normal operating temperature," "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. If you would like additional assistance after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
https://www.samsung.com/us/support/answer/ANS10002887/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfectly portable
on October 14, 2024
Posted by: Shelli
[This review was collected as part of a promotion.] Galaxy AI is super helpful in my life!
I love that this folds and fits into pockets easily. You really can't see the fold when it is extended. Absolutely love this phone!
I love that this folds and fits into pockets easily. You really can't see the fold when it is extended. Absolutely love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but needs a better battery
on October 14, 2024
Posted by: Hoboooo
[This review was collected as part of a promotion.] Love the form factor and everything about the phone but it sucks that it almost dies twice a day
Value
4
Response from Samsung USBy R&R Team, December 18, 2024
Thank you for your feedback! It's great to hear that you love the form factor of the Galaxy Z Flip5. The Z Flip5 is designed to be compact and stylish, providing an innovative folding experience. We recommend checking out the battery-saving features and the Adaptive Battery technology, which learns your usage patterns to optimize power consumption and automatically limits battery use for non-critical apps. With its powerful performance and versatility, the Galaxy Z Flip5 is made to keep up with your lifestyle. Be sure to check out the link attached for options that should help increase your phone's battery life. If you have any questions or need assistance, be sure to reach out to us at Samsung Support. We're always here to assist! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Very compact easy to use
on October 14, 2024
Posted by: INDIO6363
[This review was collected as part of a promotion.] Lightweight small and very compact. Lacks memory, speed and battery life.
Value
4
Response from Samsung USBy R&R Team, January 17, 2025
Thank you for taking the time to share your candid feedback about the Galaxy Z Flip5! We always look forward to hearing from our valued customers. Regarding your mention of the device's compactness, we designed the Galaxy Z Flip5 to be ultra-lightweight and incredibly portable, perfect for those who love a stylish and convenient smartphone that easily fits in your pocket. We noted your concerns about memory, speed, and battery life. The Galaxy Z Flip5 features 256GB or 512GB of internal storage, which provides ample space for apps, photos, and videos. Powered by the Snapdragon 8 Gen 2 processor, it ensures that you experience top-tier performance and responsiveness, even while running multiple applications simultaneously. In terms of battery, the Galaxy Z Flip5 is equipped with a 3,700mAh battery, designed to keep up with your active lifestyle. Plus, with Super Fast Charging and Wireless Charging options, it's easier than ever to power up on the go. Be sure to check out the link attached for options that should help optimize your battery life. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on October 15, 2024
Posted by: AyeKay
[This review was collected as part of a promotion.] I've used Samsung phones since 2013 and I recently switched to the flip because the phones have gotten too big. I love it! Battery lasts for a full 24 hours a year later with heavy use. The indent doesn't bother me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The software is dog water.
on October 19, 2024
Posted by: Dangaras
[This review was collected as part of a promotion.] I got my device brand new approximately 1 year ago and since the very first day it seemed to be so outdated that I was very disappointed with the software and voice options. I would have used Galaxy AI but my device will not let me access it or the voice options for speech to text.
Value
2
Response from Samsung USBy Social Commerce, October 22, 2024
Hi there Dangaras,
Thanks for taking the time to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US