Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
A Nostalgic Leap Back to My 20s with Modern Perks
on August 26, 2024
Posted by: DannyManny
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 instantly takes me back to my university days, when my sleek flip phone was my constant companion. The Z Flip 5, however, is a modern masterpiece that merges that cherished nostalgia with cutting-edge technology.Unboxing the device was a trip down memory lane, but the magic truly began when I flipped it open for the first time. That familiar ‘snap’ sound instantly transported me back to my youth, when phones were not just functional, but also fun. But this isn’t just a trip down memory lane—it’s a major upgrade in every way. When folded, it’s compact and easily fits into even the smallest purse—something I appreciate every day. The external screen is surprisingly useful too, allowing me to check notifications, control music, and even take selfies without opening the phone.Performance-wise, the Snapdragon processor and generous RAM make multitasking a breeze. Whether I’m toggling between work apps or gaming, the Z Flip 5 handles everything smoothly with zero lag. Samsung has clearly refined their foldable technology, and it shows. While I was initially concerned about the longevity of a folding phone, the Z Flip 5 feels sturdy and reliable. For anyone who, like me, misses the charm of flip phones but craves modern features, this is the perfect device. It’s more than just a phone—it’s a lifestyle upgrade. The blend of nostalgia and innovation makes the Samsung Galaxy Z Flip 5 a truly unique experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gotta have, or gimmick?
on August 26, 2024
Posted by: Sylver
[This review was collected as part of a promotion.] The z flip 5 has been an absolute treat to use. The phone itself is nicely constructed and despite the fragile nature of a folding the device, it holds up pretty well to drops. I would say the biggest issue with it is that I have a hard time finding it when it's folded. This is a great phone for someone with smaller pockets. Another comaint is a lack do dex, but that's not a necessity. The phone is bottom heavy, and could use with something to better help the balance, but otherwise, the phone is nice, and has a sizable storage, and functions nicely. If you want a more pawerful phone, go for the ultra line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The fold crackes too easy
on August 26, 2024
Posted by: Shoptilidrop
[This review was collected as part of a promotion.] The Galaxy zflip5 fold cracks and becomes brittle and it makes it hard to use. At first I loved my phone but I habe only had it for 7 months and it already is cracking? Not a good sign.
Value
1
Response from Samsung USBy R&R, January 3, 2025
Hello Shoptilidrop,
Thank you for reaching out and sharing your thoughts about your Galaxy Z Flip5. We want to help you love your phone again and understand the reason for your phone showing signs of cracking.
Your phone comes with Galaxy Z Assurance, which offers several features designed to keep your device in excellent condition. Additionally, please remember that your phone is covered by a warranty against manufacturing defects in material and workmanship for a limited 12-month period, as specified for each product.
You also have the option to add extra coverage through Samsung Care+ on eligible devices. This service provides extended protection and additional support, making it a worthwhile consideration for your phone.
Furthermore, we have partnered with uBreakiFix as an authorized repair location. With over 600 locations across the U.S., you can choose the one that is most convenient for you.
We would love to hear from you. Please reach out to one of our talented Samsung Support Team members for further assistance with your options.
Thank you for being a valued member of the Samsung community.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts about your Galaxy Z Flip5. We want to help you love your phone again and understand the reason for your phone showing signs of cracking.
Your phone comes with Galaxy Z Assurance, which offers several features designed to keep your device in excellent condition. Additionally, please remember that your phone is covered by a warranty against manufacturing defects in material and workmanship for a limited 12-month period, as specified for each product.
You also have the option to add extra coverage through Samsung Care+ on eligible devices. This service provides extended protection and additional support, making it a worthwhile consideration for your phone.
Furthermore, we have partnered with uBreakiFix as an authorized repair location. With over 600 locations across the U.S., you can choose the one that is most convenient for you.
We would love to hear from you. Please reach out to one of our talented Samsung Support Team members for further assistance with your options.
Thank you for being a valued member of the Samsung community.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
COULDNT HAVE BEEN HAPPIER
on August 27, 2024
Posted by: DivaQueen2024
[This review was collected as part of a promotion.] I wanted the fold but my daughter insisted on the flip as it is easier to fit I to my pockets so I got it and I love this phone! So easy to use and the lighting is very bright! I can put the speaker loud and not worry if I can't hear something and when I'm on calls I can hear everything!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the flip
on August 27, 2024
Posted by: Texangirl
[This review was collected as part of a promotion.] I love the flip. It fits well in my pockets and I no longer fear it falling out. Love using the smaller outer screen for quick access. Large inner screen looks and works great. Phone is fast. Only slight negative was around a year of having the phone the protective film on the inner screen started to bubble around the fold. Getting it replaced was easy though.
Value
4
Written by a customer while visiting Samsung US
Posted by: Synthia
from New Hampshire
Expertise:Expert
Verified Purchase:Yes
I've been using this phone for about a month now, and honestly I can't say enough how amazing it is. The features, performace and design are impeccable to me. The phone takes great photos, its good on battery, and the design is amazing. At first, for a while I was hesitant on buying this phone because I wasn't sure if I should switch from my S23 to this one, or if I should have went with the S24 ultra. I am glad I made the decision to pick this one instead. It's such a comfort phone for me being able to go from a big screen to a smaller one to place into my pocket or even my purse. Thank you Samsung!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A phone that can fit in my hand!
on August 27, 2024
Posted by: Ebs2Foxy
[This review was collected as part of a promotion.] I've been a Galaxy user for quite a while now. My previous phone was the Note20 and I switched because I needed a phone that I could hold better because the 20 was just too big for my hand and I kept dropping it with the Z Flip 5, I'm able to hold my phone. I didn't lose too much functionality, but I do kinda miss the stylus. The pictures are still amazing. The a I feature to where I can take out some unwanted things like that stray hand going in for your french fry while you try get a picture of your food is also a really great add on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cute Compact Use Perfect for Daily Use
on August 27, 2024
Posted by: Sapphire
[This review was collected as part of a promotion.] I love my zFlip5. When the phone folds in half, the phone is very much compact, making it a perfect fit for small purses and small pants/sweater pockets clothing brands deem are a must for women. I love that I could respond to a text message from the front screen and comfortably use my front camera as a mirror. When flipping open my device, there's more screen space than other phones without the hassle of having to lug around a huge phone. When using my phone, I don't notice the folding dip. Once thing I do notice that I'm not too big of a fan is that my phone doesn't seem to open at a complete 180°. There's a slight angle that remains and it's more noticeable when you lay down the phone on a table or other flat sure (and yes, this includes when placing the phone flipped open on a charging pads). Whether face up or down, part of the phone remains slightly raise from the table. In terms of phone usage, I'm very happy with the Android ecosystem. My phone runs smoothly and quickly and even the apps feels like the play much nicer with my phone. Because my phone is longer than most, I can see more and scroll less. I'm still playing with the AI feature but I'm not that impressed. Maybe I'm not using AI to its maximum capacity but I feel that the "help" it gives me is more often useless than not. Other features I love is the connectivity and personalization when using with my Samsung watch and earbuds. It makes using these other two devices like an extension of my phone. I love it!
Value
5
Written by a customer while visiting Samsung US