Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Great phone, subpar screen protector
on August 26, 2024
Posted by: Sweetcake00
[This review was collected as part of a promotion.] I LOVE my Zflip5. Everything is still optimally working as it should months later but the screen protector is peeling in the middle so it will need to be replaced. I just didn't think so soon. If this wasn't an issue it would be PERFECT.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy ZFlip purple
on August 26, 2024
Posted by: Des2619
[This review was collected as part of a promotion.] I loved my Zflip when first getting it. Absolutely love the purple color. In 2 years I've replaced the phone twice and it's broken again! The screen breaks everytime so easily. The first time my screen was lifting from the phone. I don't even want to replace it anymore I just want a different phone. Love the new galaxy ai feature and all the updates on searching my picture.
Value
2
Response from Samsung USBy Social Commerce, August 28, 2024
Hi Des2619,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unanticipated situations in life like falling into the pool with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. We're always here to help you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unanticipated situations in life like falling into the pool with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Samsung Support. We're always here to help you in every way that we can! Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
I love the retro look
on August 26, 2024
Posted by: 103113
[This review was collected as part of a promotion.] I love the flip phones! I had the original and had each new version. I use my phone mostly for social media and texting. The phone use is clear and I haven't had any issues with using it. I do worry every now and then about repeated opening and closing of it but nothing has broken.
I plan on getting the flip 6 when my current contract is up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This by far is my favorite Smart Phone
on August 26, 2024
Posted by: JDMaximus39
[This review was collected as part of a promotion.] This by far has made me a die hard fan. This phone is not only sleek and compact. It makes my life easier and also stands out from the crowd. I enjoy this phone and can't wait till the upgraded version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z flip 5
on August 26, 2024
Posted by: LowC24
[This review was collected as part of a promotion.] I love my Galaxy flip 5. I use it for work and for pleasure. I stay organized and it is easy to navigate so I can keep ip with life. I love staying connected to family and friends across the country. I love cruising the internet and looking at sites that have AI. I oftenwonder how the Galaxy AI would help me with my life and organizational needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature.
on August 26, 2024
Posted by: afif71
[This review was collected as part of a promotion.] User friendly.
The flip is awesome.
Camera great features using selfie.
The flip is awesome.
Camera great features using selfie.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, phone works pretty good
on August 26, 2024
Posted by: Cj2929
[This review was collected as part of a promotion.] Phone works as should. Have an issue with screen. Was told the protector is not recommended and now I have a million tiny scratches where i swipe up consistently.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on August 26, 2024
Posted by: Tubbys2
[This review was collected as part of a promotion.] You can feel and see the seam from the fold. I feel like I am going to break it..
Value
3
Response from Samsung USBy Social Commerce, August 28, 2024
Aloha Tubbys2,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support. We're always here to help you in any way that we can! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support. We're always here to help you in any way that we can! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US