Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Great Phone! Amazing features!
on August 12, 2024
Posted by: Epicdono
[This review was collected as part of a promotion.] I love love love this phone! I had been a user of the other "main phone competitor" and switched to my Galaxy Z Flip 5... powered by android and Galaxy AI.. make this an easy phone to use, it very intuitive and learns you as you learn it! Plus, if flips closed nice and neatly and fits into your pocket like a compact. I would recommend this phone to a friend or family member and have several times already! Thanks Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone
on August 12, 2024
Posted by: Betheahoper2
[This review was collected as part of a promotion.] The galaxy ai works great with this phone and I end up using it all the time
Value
3
Response from Samsung USBy Social Commerce, August 16, 2024
Aloha Betheahoper2,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. We're ecstatic to hear that you have been taking full advantage of all of your features, including Galaxy AI, on your Z Flip5! We hope that you have been thoroughly enjoying each of them as much as possible. If you have any questions for us or if you would like additional assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. We're ecstatic to hear that you have been taking full advantage of all of your features, including Galaxy AI, on your Z Flip5! We hope that you have been thoroughly enjoying each of them as much as possible. If you have any questions for us or if you would like additional assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
4
My Fabulous Flip 5
on August 12, 2024
Posted by: Lovealways
[This review was collected as part of a promotion.] I honestly love my flip 5. I've never had an issue with the touch screen I love flipping my phone open and closed to text, talk, play music, stream all my favorite movies and shows. The new AI feature "Gemini" that just came out has worked out well It's helped me answer some questions as well as led me to helpful resources. Overall loveing my flip!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great little phone but...
on August 12, 2024
Posted by: Debz9768
[This review was collected as part of a promotion.] There are many things to love about this phone. I've had it for about 7 months now and I'm still learning everything there is to know about it. The multi screens are great. AI makes writing the perfect email easy, circling a picture of something and quickly finding out what it is and much more. The only problem I've had so far is the manufacturer screen protector is starting to lift off. There should be no issue since it's a flip phone. Otherwise I would definitely recommend this phone to anyone that is interested in a flip phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Upgrade
on August 12, 2024
Posted by: SoulIzHere420
[This review was collected as part of a promotion.] Outstanding upgrade from my 6 year old S10. I love Samsung products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good enough
on August 13, 2024
Posted by: Dshofer
[This review was collected as part of a promotion.] Zoom picture quality is terrible. Doesn't take high definition pictures. Phone don't seem to get very good signal quality from the carrier but if I use my cheaper phone from the same carrier gets way better signal. I only had my phone for 3 months and the crease cracked. And the hinges are starting to get worn out it's not even a year old yet. I don't like that it has a secondary storage available like a SD card. It glitches.
Value
2
Response from Samsung USBy Social Commerce, August 16, 2024
Hello there Dshofer,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unanticipated situations in life like falling into the ocean with our phone, to dropping and shattering the screen while carrying in luggage, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top condition. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware like the Super Clear Lens and software like adaptive VDIS work together to deliver crisp and colorful photos, selfies and videos. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described with your mobile connection. If you're running low on storage for your precious memories on your device, you do have the option of utilizing cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive to keep your content safe from prying eyes. If you would like more information, feel free to take a look at "Manage storage on your Samsung Galaxy phone" to learn more. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing the resources that have been provided if you have any questions. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unanticipated situations in life like falling into the ocean with our phone, to dropping and shattering the screen while carrying in luggage, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top condition. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware like the Super Clear Lens and software like adaptive VDIS work together to deliver crisp and colorful photos, selfies and videos. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described with your mobile connection. If you're running low on storage for your precious memories on your device, you do have the option of utilizing cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive to keep your content safe from prying eyes. If you would like more information, feel free to take a look at "Manage storage on your Samsung Galaxy phone" to learn more. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing the resources that have been provided if you have any questions. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Flip is everything I need on a phone
on August 13, 2024
Posted by: Purp00
[This review was collected as part of a promotion.] This phone is everything I need aside from my family. It's big enough to scroll through a read, wide enough to watch a YouTube vid or play a game to kill time and small enough to fit in my pocket nice and tight. I also like the new features that galaxy ai came up with removing unnecessary things on my pictures, it can slow my videos I recorded and I can search for stuff just by circling it which is something great since I used to waste time searching on Google. I love everything about this phone. The fact that I can see my sons pic on the outer screen is the cherry on top to get me through my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera, compact but unfolds
on August 13, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Small and compact unfolds to decent screen unlimited info!
Value
5
Written by a customer while visiting Samsung US