Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
3
Flip phone
on August 12, 2024
Posted by: Pros2cons
[This review was collected as part of a promotion.] This has its pros & cons .
I am on my 4th one because of problems in the fold and charging port.
But I love it for making videos or taking pictures.
I am on my 4th one because of problems in the fold and charging port.
But I love it for making videos or taking pictures.
Value
3
Response from Samsung USBy Social Commerce, August 15, 2024
Hello there Pros2cons,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations in life like falling into the lake with our phone, to dropping and shattering the screen while carrying in kids or pets, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top condition. Without having any information available regarding what you may be experiencing with your device currently and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations in life like falling into the lake with our phone, to dropping and shattering the screen while carrying in kids or pets, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top condition. Without having any information available regarding what you may be experiencing with your device currently and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
The most innovative phone ever!
on August 12, 2024
Posted by: Hanjis5
[This review was collected as part of a promotion.] The Galaxy flip series is the most useful phone I have ever used. The ability to use the phone as a stand alone flashlight enabled my to fix a broken car in an emergency situation that saved my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Flip 5
on August 12, 2024
Posted by: SuperFlip6
[This review was collected as part of a promotion.] My Flip 5 is awesome. I use an AI app that works with my Flip 5. But I am trading in my Flip 5 for the new Galaxy Flip 6 next month. I can't wait. Have always had a Galaxy cell since the very first one. Samsung makes great cells, watches and TVs. I am very much looking forward to my new Flip 6 with AI built in.
Go Samsung 😊 10 out of 10 from me always.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Feature is it's compact size
on August 12, 2024
Posted by: LovemySamsung4ever
[This review was collected as part of a promotion.] I should start this review by saying how great this phone is...Love the size, how compact and easy to maneuver it is. It always catches people by surprise 🫢...also I love that I can put it in my pocket without it being bulky.
I have been using Samsung for many years, but this actually is my best phone yet...Can't wait to receive my new Z Flip 6 AI...My whole content will transfer flawlessly into my new phone, no issues.
Love Samsung, and forever Will
I have been using Samsung for many years, but this actually is my best phone yet...Can't wait to receive my new Z Flip 6 AI...My whole content will transfer flawlessly into my new phone, no issues.
Love Samsung, and forever Will
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but could be better
on August 12, 2024
Posted by: Wxrdxddy
[This review was collected as part of a promotion.] The AI isn't the worst but the recognition isn't as good as apples unfortunately. Bot a game changer for me though. I also find the navigation. To be a bit clunky, especially when trying to view previous applications used and mixing it up with the Samsung pay
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on August 12, 2024
Posted by: ortileon
[This review was collected as part of a promotion.] I have been using this phone every single day and it's amazing. Haven't had any issue with the screen like reported from previous models so it's definitely an upgrade. Battery life is phenomenal it lasts a few days without having to charge. Majority of the time I just check my work notifications without even having to open the phone. Only feature I wish it did have is to reply to emails from the front screen. Galaxy AI is a lot helpful too for some of the tasks or questions I have. I mainly use this work and replying to emails. Aside from that it's a 10 out of 10 from me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!!!
on August 12, 2024
Posted by: MazH18
[This review was collected as part of a promotion.] I love how easily it fits into my pocket and allows me to multi task various projects! I've had to replace the screen once due to a defect but overall the phone works great and is small enough to fit in my hands and pocket but not too large. It's the perfect size. Using galaxy Ai has been a lifesaver when I see something I like but don't know what it is called or see a bread of dog that I want to know the name of. There are so many new innovations samsung keeps blowing out of the water. Devoted user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing product, let's talk about it.
on August 12, 2024
Posted by: BrandonGecko33
[This review was collected as part of a promotion.] I upgraded from a S9, it is an amazing improvement, everything loads super fast, I love all the widgets that are available on the cover screen, the hinge feels great, it's a big hard to open with one hand, the battery life is amazing it will last me a full day of use. I play alot of games on my flip 5 and the games run amazing , my only complaint is that it can get pretty hot to the touch when I'm playing for awhile, the games will still run fine but the phone does get a little uncomfortable to hold. I was a bit worried about the camera because it dosnt compete with other Samsung phones but I find it to keep up with my needs as I take alot of pictures of cars. The crease in the middle of the phone is only noticeable when your in the sun and you can feel it if your scrolling past. Other than those little things I think the phone is amazing and I would love to upgrade to a flip 6 as it has all the improvements that I would like such as the better cooling,better camera, and less noticeable crease. Overall amazing phone would definitely recommend getting it.
Value
4
Written by a customer while visiting Samsung US