Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
My first flip in 15 year's
on August 12, 2024
Posted by: Battousai
[This review was collected as part of a promotion.] The is the first flip phone I've had in a really long time. I am thoroughly enjoying my experience with it. No major complaints about the phone or operation of it. The galaxy Ai is fun and easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The middle always malfunctions
on August 12, 2024
Posted by: MeaganP
[This review was collected as part of a promotion.] The phone is great other then the middle where it folds always glitches. I'm on my 3rd one in 6 months and this one already got the green line in the middle
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hi there MeaganP,
Thanks for taking the time to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the ocean with our phone in hand, to dropping and shattering the screen as we carry in the groceries in from the car, to accidentally losing our phone while running errands, or when someone decides to steal your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Please do not hesitate to contact Samsung Support if you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the ocean with our phone in hand, to dropping and shattering the screen as we carry in the groceries in from the car, to accidentally losing our phone while running errands, or when someone decides to steal your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Please do not hesitate to contact Samsung Support if you would like any further assistance after reviewing the resources that have been provided or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
I love how it fits in my pocket.
on August 12, 2024
Posted by: Berriecherry
[This review was collected as part of a promotion.] I love how I can fit it in my pocket since I have tiny pockets in my work uniform. I can sit it down so I can be hands free and watch my videos or take photos/videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent little phone
on August 12, 2024
Posted by: luticrist
[This review was collected as part of a promotion.] I mainly use my Galaxy Flip to watch YouTube videos & listen to podcasts, but I also do a fair amount of gaming, just less than I used to. I appreciate the controls for what I'm playing on the smaller screen without having to open the phone. I am also a geek and think the flip screen is cool, I fall for gimmicks all the time. I do wish the screen was a little bigger. I also found myself hating the inset screen when gaming. I run into the bumped edge frequently and it's just a tad disruptive in movement. The screen also seems to be an unusual size for games where there's a little extra long ways, but that doesn't affect anything. Galaxy AI.
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Salutations Luticrist,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It's great to hear that you have been enjoying your Z Flip5 to the fullest since unboxing your device. If you would care to provide additional feedback with us regarding the purchase of your Z Flip5, its performance, functionality, or durability, please do not hesitate to contact Samsung Support at your leisure. We'd love to hear more from you sometime! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It's great to hear that you have been enjoying your Z Flip5 to the fullest since unboxing your device. If you would care to provide additional feedback with us regarding the purchase of your Z Flip5, its performance, functionality, or durability, please do not hesitate to contact Samsung Support at your leisure. We'd love to hear more from you sometime! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Small and compact
on August 12, 2024
Posted by: Avictoryinjesus
[This review was collected as part of a promotion.] I love my flip z 5!! It's small and compact and does everything I need!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok!!!!!!
on August 12, 2024
Posted by: Leeroy
[This review was collected as part of a promotion.] Nice classy feel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there Leeroy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Please do not hesitate to reach out to Samsung Support if you would like to share any other feedback with us regarding your purchase of your Galaxy Z Flip5 or if you would like any further assistance. We're always here for you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Please do not hesitate to reach out to Samsung Support if you would like to share any other feedback with us regarding your purchase of your Galaxy Z Flip5 or if you would like any further assistance. We're always here for you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a15-5g/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on August 12, 2024
Posted by: KaKaKio
[This review was collected as part of a promotion.] This phone is my first galaxy flip device and let me tell you, it's amazing. The portability of the phone in flip mode is great, and the cover screen is brillant and responsive. So stoked to try out the Galaxy AI features as well. I do recommend this device to friends!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable and Smart
on August 12, 2024
Posted by: DanOUfan
[This review was collected as part of a promotion.] I like how the z flip fits in my pocket. The widgets on the closed screen are fun and handy to use - especially when I'm listening to music or a baseball game and have it paired to my galaxy buds.
My favorite feature is taking photos with friends and family while going out to eat by letting the phone sit half folded and putting a 5 second timer on. I was recently able to take some photos of me with my beehives using this feature.
As a sales professional who works with the public, the Galaxy AI has been really helpful helping me to communicate and connect with other folks I normally would not get to do so.
Value
5
Written by a customer while visiting Samsung US