Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
4
Overall great use
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Everything else are great except for two things.
1. Battery drains quick for firdt couple months of usage.
2. When the frequency of flip increased, there will be a chance a green line will appear in middle of the phone. Usually first year warrenty will cover it, but avoid constantly flipping on the phone once warranty ends.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE THE Z FLIP 5
on August 12, 2024
Posted by: Ronny1
[This review was collected as part of a promotion.] I have been using this phone for about a year now. I can say that it's everything I personally wanted in a phone. All the modern features you come to expect with the utility of being small. The size means it fits easily in your pocket. You can also take better photos of yourself than ever. Having a preview on the additional outside screen is a game changer. Not to mention you can fold the phone half way to take a timer photo or film yourself. This has been my favorite phone so far and am looking forward to getting the Z flip 6 soon!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy
on August 12, 2024
Posted by: Shan7572
[This review was collected as part of a promotion.] Really love the functionality of this phone and the compact sleekness
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone with 1 exception
on August 12, 2024
Posted by: LAB25TH
[This review was collected as part of a promotion.] I love this phone with one exception. It gets REALLY HOT till I have to quit what I'm doing and close it so it will cool down.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest flip phone so far
on August 12, 2024
Posted by: Siracco
[This review was collected as part of a promotion.] My phone is used for work and minor gaming, and it's a major step up. The higher refresh rate is amazing and now screen makes everything pop in game, and Galaxy Ai has very helpful in the work department organizing information and helping me search things up. The z flip 5 is my favorite phone so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The middle of the flip
on August 12, 2024
Posted by: LaDonna23
[This review was collected as part of a promotion.] I love my Flip 5, but it's not waterproof. I kept hearing a weird sound when I open it. I love using it with the AI technology
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Greetings LaDonna23,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
ZFlip 5 Experience
on August 12, 2024
Posted by: NickFlipZ5
[This review was collected as part of a promotion.] The Galaxy AI feature where I can circle an item on my screen and find it on websites I love it! The best Flip device I have used.
I love the Splitscreen feature. Being able to play my mobile games and make sure my work is getting done. Or even researching things while playing games is super great.
I love the Splitscreen feature. Being able to play my mobile games and make sure my work is getting done. Or even researching things while playing games is super great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Included way more than I expected!
on August 12, 2024
Posted by: Bohogirly
[This review was collected as part of a promotion.] At first I was worried about folding my new phone because I didn't wanna damage it. However, the screen is actually very flexible and durable for this! Not only that, but the AI included with the GalaxyFlipZ5 is astonishing! AI can automatically remove any unwanted objects from the background of my photos, as well as edit the photos features to really make it professional looking. Overall, I can say that the AI feature has definitely eased my experince as a Samsung user!
Value
5
Written by a customer while visiting Samsung US