Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
3
The flip phone
on August 6, 2024
Posted by: NeedNewPhone
[This review was collected as part of a promotion.] Honestly I really thought I'd like it at first, but now I'm stuck paying on a device I can't stans. I've already had to get a manufacturer replacement and lost all my data . I mean everything. The screen went black . The line in the middle where it folds started it. I wish I could go back to the s24 I'd do anything to get rid of this phone.it gets hot and can't hear it either.
Value
3
Response from Samsung USBy Social Commerce, August 7, 2024
Hi there,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Feel free to contact Samsung Support if you would like further assistance after reviewing the resources that have been provided. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also check out, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Feel free to contact Samsung Support if you would like further assistance after reviewing the resources that have been provided. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
My watch baby
on August 6, 2024
Posted by: Samsungoveriphone
[This review was collected as part of a promotion.] I love the sleek look. It's light weight and I love the galaxy AI experience. I use my watch for health daily and for calls and messaging I also use it to find my phone when I misplace it. This is a great addition to my s24.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 9, 2024
Posted by: DesolateRain
[This review was collected as part of a promotion.] Galaxy AI is cool. Phone fits in pocket nicely 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The z flip 5 has great features and mobility
on August 9, 2024
Posted by: Vporsche
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 is an impressive device, blending cutting-edge technology with a sleek, compact design. Its standout feature is the improved Flex Window, which offers a larger, more functional outer display. The hinge mechanism has been refined for a smoother folding experience, and the Snapdragon 8 Gen 2 chipset ensures fast performance. The cameras have also been upgraded, delivering high-quality photos and videos. Overall, the Galaxy Z Flip 5 is a fantastic choice for those who want a stylish, powerful phone with the novelty of a foldable design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design just needed a boost
on August 11, 2024
Posted by: Ishowuberautism
[This review was collected as part of a promotion.] I love my flip. It is the best phone I have had. But there were some caveats with it folding in half. To start off the fact that my battery does not, last as long as I would like it to comfortably and the fact that they had to sacrifice a little bit on the megapixels on the camera. The Galaxy Ai Features really help to solve that problem. But I would still like the quality of the cameras to be a little better. I have looked at the flip 6 and they have improved the hinge a lot and the crease in the phone is smaller. Not saying it is bad on the 5 I just wish it was a little less apparent. Another thing is the lack of things to do on the cover screen. It is a great concept but needs to be thought through.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy access to information
on August 11, 2024
Posted by: Fembottx
[This review was collected as part of a promotion.] I love being able to access my message center without having to open my phone at work. I work retail so not really allowed to have my phone out. But this makes everything better and thr front view camera makes all the difference. I use Galaxy Ai every day to search and it just makes life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally got the screen right.
on August 11, 2024
Posted by: burstburst
[This review was collected as part of a promotion.] I had a 3 which was rma because of screen then again so they returned it and I got a 4. Same story, had it rmad 2 times and it kept cracking at the hinge so I returned it again and got a 5 and finally this one seems fine. For as long as the screen stays intact, best flip choice for folks who care about bleeding edge components. Gotta get the ring case tho!!!! Galaxy AI exists!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on August 12, 2024
Posted by: DJmesh
[This review was collected as part of a promotion.] Compact and the most powerful piece with great price.
Value
5
Written by a customer while visiting Samsung US