Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Excellent performance
on August 3, 2024
Posted by: MUJIN7
[This review was collected as part of a promotion.] Offers excellent performance, software support, and usable battery life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great compact phone
on August 3, 2024
Posted by: DMSamsung
[This review was collected as part of a promotion.] After using this phone for a year, I still enjoy using it. The folding functionality and screen have held up as new and it fits everything as expected. The galaxy AI functions that have been added through regular Samsung updates have proven useful with quicker, easier searches. Highly recommend especially if you need a compact phone without compromising size. Only issue with giving it 5 starts was the width of the screen sometimes requires side scrolling to see a web page or email that is wide and not correcting for the screen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ez to use
on August 3, 2024
Posted by: DavidT
[This review was collected as part of a promotion.] Perfect phone ez flip it pocket it with my keys and go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Phone
on August 3, 2024
Posted by: Abc123
[This review was collected as part of a promotion.] Love the new galaxyai on the flip. Great phone, perfect size
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact and easy to carry
on August 3, 2024
Posted by: Joo1974
[This review was collected as part of a promotion.] Small size that easy carry in my handy bag. Fast change screen.
Keypad is very good touch. Camera pictures are excellent
quality.
Thank you!
Keypad is very good touch. Camera pictures are excellent
quality.
Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Awful screen durability
on August 4, 2024
Posted by: campat
I really dislike this phone. Screen and screen trim durability is the worst for samsung. I'm counting down the days for our upgrades and will not choose flip style in the future
Response from Samsung USBy Social Commerce, August 7, 2024
Howdy Campat,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having any information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like further assistance with troubleshooting your device or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having any information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like further assistance with troubleshooting your device or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Great hardware and software
on August 5, 2024
Posted by: Mwizzly
[This review was collected as part of a promotion.] I love my flip5 I've had them since the flip2 they are a wonderful series of phones with an amazing flip mechanic and feels great to hold and in your pocket the screen works wonderfully to watch movies or play games and is the perfect size.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works amazingly
on August 6, 2024
Posted by: Cowboycook76
[This review was collected as part of a promotion.] I'm still learning what I can do with it but I love the versatility of it. I'm learning more about the Galaxy AI. I'm hoping to learn more about my phone as I continue to use it. I love that i can flip the camera up while the phone is laying flat and take better selfies.
Value
5
Written by a customer while visiting Samsung US