Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
1
Great concept, 0% durability
on July 29, 2024
Posted by: CostcoJunky
[This review was collected as part of a promotion.] Purchased the phone in October, by June of the following year the connection to charge the phone malfunctioned resorting to a charging pad to charge the device. Two months later the screen went blank rendering the phone entirely useless.
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Salutations CostcoJunky,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. This service would extend your peace of mind in regard to those unexpected events that happen in life like dropping and breaking your screen, or spilling liquids on your device, to accidentally leaving it behind at your favorite coffee spot, or when someone decides to steal it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Please take a moment to review, "Blank or black display on Samsung phone or tablet" to help resolve what you may be experiencing with your display. Without having more information available regarding what you may be experiencing with your charging port and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend contacting Samsung Support if you would like any additional assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. This service would extend your peace of mind in regard to those unexpected events that happen in life like dropping and breaking your screen, or spilling liquids on your device, to accidentally leaving it behind at your favorite coffee spot, or when someone decides to steal it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Please take a moment to review, "Blank or black display on Samsung phone or tablet" to help resolve what you may be experiencing with your display. Without having more information available regarding what you may be experiencing with your charging port and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend contacting Samsung Support if you would like any additional assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on July 29, 2024
Posted by: KimmyAne
[This review was collected as part of a promotion.] I bought this phone when we are heading to Orlando and we took great photos using this phone without asking help from others. The only downside that I wish this phone could have is same camera features that my s22+ Ultra have and it will be perfect for pocket size camera phone on the go.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Simplified Life
on July 29, 2024
Posted by: Jackie
[This review was collected as part of a promotion.] As an on the go, 2nd time around Mom, my Galaxy Z fold 5 is my best friend! From keeping track of spending, email, shopping all at my Finger Tips. I no longer use my laptop, or tablet. This all in one, visually esthetic phone works as a home office at the touch of button. I no need to have other devices to keep my life on track. The Galaxy Z fold has mad my daily life, just that much more organized!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Design
on July 29, 2024
Posted by: mig93in
[This review was collected as part of a promotion.] Z flip 5 is a great phone to own specially with its cutting edge design that looks so sleek and stylish at the same time. I was a little hesitant to buy this initially for my wife but gave in to the attractive features later. I just love how you can move all your important widgets to the outer screen to still make it work even without opening the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatness!
on July 29, 2024
Posted by: JJDynamite
[This review was collected as part of a promotion.] These flips are ready for prime time now! The galaxy AI is next level. Battery sufficient for me to get through a whole day. I'm clumsy with phones, and the flip 5 is still going strong.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on July 29, 2024
Posted by: rondude2005
[This review was collected as part of a promotion.] This is my 3rd Flip from Samsung and it is so far the best yet. The folding form makes it easy to carry and more convenient than a standard phone. The screens hold up great and I have never had a problem with any of them. The larger display on the outside allows me to use several applications without opening up my phone and just make using it fun and convenient. The battery life is great for me and I get a full day with constant use and it charges quick with a good charger. With every update they are always adding or improving the phone. I do wish they would go back to adding in an AC adapter with the phone and a wireless charger. They are so inexpensive compared to the phone it should be included in the box. It works seamlessly with my Galaxy buds and my Galaxy watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small and mighty
on July 29, 2024
Posted by: Sparris
[This review was collected as part of a promotion.] I use my phone for just about everything, calls,videos, monitoring my glucose and more. I love the flip because I get a full size phone but it fits in my purse. Picture quality is awesome. Super easy to connect to devices, Bluetooth range is fantastic. Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Portability is A+, Durability B-
on July 29, 2024
Posted by: 3kibbi
[This review was collected as part of a promotion.] I've had my Z Flip 5 for almost about 10 months now and I've enjoyed it! Because it folds, I have 0 issues with it not fitting in my pockets or purses. I love how it's so different and I get so many compliments on it daily. I do find it glitches pretty often especially with my maps as it would just freeze and I'd have to delete and reopen the app for it to work again. The screen is also pretty prone to scratches. Back camera quality is great in good lighting, poorer at night. Front camera I just never use because it's not good; but because there's the option of displaying what my back camera sees on the cover screen, I use that instead. Overall, great phone and fun to use, but don't see it lasting very long.
Value
4
Written by a customer while visiting Samsung US