Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Z Flip 5, AWESOME!!!!
on July 29, 2024
Posted by: MzQN31
[This review was collected as part of a promotion.] I have the Galaxy Z Flip 5 as an upgrade to my Galaxy Z Flip 4, and it is OUTSTANDING! The graphics and ease of use make this device a breeze and absolute joy to use for messaging and game play as well. The Galaxy AI features add to the fun and brilliance of Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
LoVe how compact it is!
on July 29, 2024
Posted by: TrishaJo
[This review was collected as part of a promotion.] As a lady with minimum or non-existing pockets, this device is compact and easy to store just about anywhere. Being able to add a wristlet makes it very easy to just slide on my arm and not have to worry about losing it. This is my 3rd flip and they have all lasted around 6 months or so before the bend starts to break. I will not get another one because of this. The first time it happened, my screen was useless and I lost everything. I had to go without a phone for a little over a week as well. I love this phone. I love all the features and the size, but it just doesn't hold up to opening and closing.
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Salutations TrishaJo,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of a taxi on the way to catch a flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in beautiful condition. If you have any questions or if you would like any further assistance after reviewing the resources that have been shared, please let us know by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unexpected situations we may find ourselves in, like forgetting your device in the seat of a taxi on the way to catch a flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in beautiful condition. If you have any questions or if you would like any further assistance after reviewing the resources that have been shared, please let us know by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
High quality phone, big improvement from flip 4
on July 29, 2024
Posted by: Andy24
[This review was collected as part of a promotion.] Massive upgrade from the flip4. The feel is very premium, it's quick and high quality. Silver color is awesome. Loaded with Galaxy AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use
on July 29, 2024
Posted by: Mike42
[This review was collected as part of a promotion.] This product security is out of the world, most secure I ever had, easy to use, and easy to work with, a whole lot of improve features like photo, camera, messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Thing Since Sliced Bread!
on July 29, 2024
Posted by: Gboi82
[This review was collected as part of a promotion.] I've had this phone for about a month and I must say I am over the moon happy with it. I love the small form of it and it fits directly iny pocket. I simply love amd adore this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sturdy and reliable
on July 29, 2024
Posted by: GrantK
[This review was collected as part of a promotion.] I use my phone daily for communication, games, and social media. I open and close my phone at least 100 times a day. So far, the hinge and screen still look brand new.
I have had every version of this phone and previous versions suffered delamination of the screen protector within 6-8 months. After a year, this one is still going strong
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung phone
on July 29, 2024
Posted by: Phonez
[This review was collected as part of a promotion.] I am still learning about this phone but haven't received any issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on July 29, 2024
Posted by: Fosterkeefe
[This review was collected as part of a promotion.] I love using my phone for messaging friends. I use the Galaxy AI to make fun background
Value
5
Written by a customer while visiting Samsung US