Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Love the design
on July 29, 2024
Posted by: bowling21
[This review was collected as part of a promotion.] I love the z flip 5 it is great. I have only used the S series before but love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Flip 5
on July 29, 2024
Posted by: Xilaraeis
[This review was collected as part of a promotion.] This phone is a novelty, love the way it fits in my phone. The AI stuff seemed awesome, except I realize I don't really use it. The AI eraser tool seems to vary, my friend with the 23 ultra has a much better eraser than my flip 5, which is disappointing. The real reason for the 3 star though was how an update had bricked my phone 3 times. I brought it to Samsung and they couldn't figure it out except to restart it every time. I had to restart it constantly until the next update seemed to have fixed the issue. I also had the side of flexible parts of phone fly out after 3 months, I pushed it back in with a tweezer but was scared the entire time. I went back to the store to buy insurance cause this thing feels flimsy now. Overall I'm not happy with this purchase but I also can't afford another one right now. Gaming on this phone also makes it hot, nothing crazy, but it turns into a mini pop tart fresh out the oven type...
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hey Xilaraeis,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy Z Flip5 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy Z Flip5 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product.
on July 29, 2024
Posted by: Rdeleon
[This review was collected as part of a promotion.] As a long-time Samsung user, their products just keep getting better and better. I love the folding feature and find it very useful. Great for selfies and recording videos. Pictures look great and now with the new AI features, it takes it to the next level! Im excited to see whats next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely durable
on July 29, 2024
Posted by: GalaxyFlip5
[This review was collected as part of a promotion.] This phone is compact and string. I have dropped it several times and once in the sink. Still going great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 29, 2024
Posted by: Kita5Shanell
[This review was collected as part of a promotion.] I love my phone, all the features and the constant updates and addition of feature. The fact that it flips closed makes it extremely easy to carry around.
Best phone I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on July 29, 2024
Posted by: Michellej0828
[This review was collected as part of a promotion.] Love my phone, haven't had any issues. The best thing is I don't have to worry about it being in my back pocket because it flips closed. Another thing I love is the front screen, don't have to have the phone open to listen to videos:)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone with nice options
on July 29, 2024
Posted by: Mpteech
[This review was collected as part of a promotion.] Overall this phone is nice. I did have a few issues like it saying there is water at the connection when trying to charge phone and overheating. I do like the phone though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is best I've ever had
on July 29, 2024
Posted by: Securitysupervisortn
[This review was collected as part of a promotion.] So many great features with this phone that make it easier to do multiple things at once and makes my work day so much easier. The AI is so much better then any other device I've ever had.
Value
5
Written by a customer while visiting Samsung US