Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Love this phone
on July 29, 2024
Posted by: Meadop24
[This review was collected as part of a promotion.] The galaxy z flip 5 is a great device with amazing features and great processing speed it's truly a great device for a futuristic vibe to it I love my device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone ever!
on July 29, 2024
Posted by: earthangel31
[This review was collected as part of a promotion.] This has been my most favorite device I have ever owned. I have owned a galaxy device since the 6 Edge+, but the Z series is in a league of its own. First and foremost, I love how compact this phone is! It's easy to just throw in my pocket or put in even my smallest purse! The bigger cover screen is such an incredible bonus to having the phone! I love using the cover screen preview while taking pictures of my family and friends, or the fact I can watch youtube videos without even opening my phone! Overall this phone is a 20/10, I recommend it to every person i cross each day!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen too small
on July 29, 2024
Posted by: Nothallyjsk
[This review was collected as part of a promotion.] My z-flip 5 is an ok phone, my only complaint is that the screen is too small. Some of the features are ok but the screen size could have been considerably bigger
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Salutations Nothallyjsk,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If the Z Flip5's Dynamic AMOLED 2X Display of 6.7" is too small for your preference, we do offer the S23 Ultra with its 6.8" Dynamic AMOLED 2X Display or the Fold6 with its 7.6" Dynamic AMOLED 2X Full Screen. Feel free to check those devices out at the link provided below. If you have any questions for us or if you would like any further assistance, do not hesitate to reach out to Samsung Support. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/compare/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If the Z Flip5's Dynamic AMOLED 2X Display of 6.7" is too small for your preference, we do offer the S23 Ultra with its 6.8" Dynamic AMOLED 2X Display or the Fold6 with its 7.6" Dynamic AMOLED 2X Full Screen. Feel free to check those devices out at the link provided below. If you have any questions for us or if you would like any further assistance, do not hesitate to reach out to Samsung Support. We're always here for you! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/compare/
Written by a customer while visiting Samsung US
Customer Rating
3
I luv it but....
on July 29, 2024
Posted by: Iluvitbut
[This review was collected as part of a promotion.] I love the phone but the battery life sucks, the overheating is terrible too and because of that the screen protector keeps peeling off every so often. Does the Galaxy AI even work on this phone? I know Google Gemini is broke for this phone but I don't even know if the Samsung one works for it. Anyway I'm going to do what I do with the Galaxy phones and Skip to seven and then maybe they'll have a 10 plus version in the future.
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Greetings Iluvitbut,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Galaxy AI is equipped on your device, so I've attached a few links with resources that you may find useful in regard to your features and their functionality. Feel free to check those out when you have some free time. If you would like any further assistance or if you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/galaxy-ai/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5's intelligent 3700mAh battery lets you listen to music for up to 57 hours or watch 20 hours of video playback. If you'd like, you can enable low power mode to keep the fun flowing. When you have some free time in your schedule, check out, "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" for a wealth of helpful tips and tricks on extending the life of your Galaxy battery. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. Galaxy AI is equipped on your device, so I've attached a few links with resources that you may find useful in regard to your features and their functionality. Feel free to check those out when you have some free time. If you would like any further assistance or if you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on July 29, 2024
Posted by: TerryFlip5
[This review was collected as part of a promotion.] I absolutely love Samsung Galaxy series. I have had a Galaxy for years. I cannot wait to get the new Galaxy Flip 6 with AI on it. So excited and looking forward to it very much. Samsung is the bomb. All my electronics are Samsung 😊.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy flip 5 phone
on July 29, 2024
Posted by: D419toes
[This review was collected as part of a promotion.] I love how compact it is. The special features like call when the phone is closed. The custom widgets. Playing music on the phone. Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Have not had any issues with this device.
on July 29, 2024
Posted by: Ozzy3348
[This review was collected as part of a promotion.] The device ran smoothly.Can run many games. I do not notice the fold in the middle of the screen. But other than that, I have not had any issues. I do wish we had more apps that were on the back of the screen that we could mess with other than that, that's it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone by far!
on July 29, 2024
Posted by: Ashe221
[This review was collected as part of a promotion.] So, I always had a galaxy. Started out with the core prime. Then here I am, with the flip 5. I love it so far. Knowing how the Galaxy AI is also in this is really helpful when I'm creating ideas and brainstorming.
Value
5
Written by a customer while visiting Samsung US