Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Amazing
on June 1, 2024
Posted by: Samsung girl
Expertise:Expert
I bought this z flip 5 in purple in December and I'm in love with it it's a great and amazing phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Victor
Verified Purchase:Yes
A great phone so far.Still getting used to answering calls but I am getting the hang of it.
Response from Samsung USBy R&R Team, June 16, 2025
Thank you so much for sharing your experience with the Galaxy Z Flip6, Victor! It's great to see that you're enjoying the phone! It can definitely take a little time to adjust to new features like answering calls, but it sounds like you're making great strides. If you want to make picking up calls even easier, consider replacing the Swipe action with a Single Tap using the Assistant Menu in your settings. It’s a simple tweak that can really enhance your experience! If you ever have questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
Just love the flip phone. It's foldable & portable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Try Something Else
on June 18, 2024
Posted by: Sharkmama
from NY
Expertise:Intermediate
Not happy with this phone. Had it a couple of months and the bottom half of the full screen glitched out, turned green. The phone was replaced under warranty (thank you). Unfortunately, it was not replaced with a new phone, but a rebuilt unit. The new-to-me phone frequently disconnects from the Verizon network without warning. The screen has bumps in the fold that my defective phone did not have. I was a die-hard Samsung fan until I purchased this device.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, June 19, 2024
Howdy Sharkmama,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your Flip5 in hand, are all covered under your Samsung Care+ plan. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the opportunity available, please take a moment to review "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your connectivity. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please take a moment to review, "Care for your Samsung foldable phone" for some great information about your caring for foldable device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your Flip5 in hand, are all covered under your Samsung Care+ plan. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the opportunity available, please take a moment to review "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your connectivity. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please take a moment to review, "Care for your Samsung foldable phone" for some great information about your caring for foldable device. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Posted by: David Dent
Verified Purchase:Yes
It is such an amazing & awesome phone. The screen is much bigger than it looks. It also loads apps & when u go 2 other web pages. I'm very impressed with my flip 5. I'm still learning new things that it can do. I would highly recommend this phone. 😃😃😃😃😃😃.
Written by a customer while visiting Samsung US
Posted by: John
from Amityville, NY
Expertise:Intermediate
Verified Purchase:Yes
Bought hoping to use the cover screen while folded
I would recommend this to a friend!
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, July 1, 2024
Hi John,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can customize the appearance and functions of your device's cover screen. 1. From Settings tap Cover screen. 2. Tap one of the following options: * Manage: Choose a wallpaper design for the Cover screen. * Tap the layout image to customize the elements on the screen. * Add new: Create a customized wallpaper to save to your designs. * Widgets: Choose what information to show when you swipe left on the cover screen. * Cover screen timeout: Set the cover screen to turn off after a set amount of time. * Show notifications: Enable this feature to automatically display notifications on the cover screen. * Turn on screen for notifications: Enable this feature to automatically turn on the cover screen when you receive a notification. * Quick responses: Add or remove text message responses. For your convenience, I have included your device manual below for your easy access. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
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https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can customize the appearance and functions of your device's cover screen. 1. From Settings tap Cover screen. 2. Tap one of the following options: * Manage: Choose a wallpaper design for the Cover screen. * Tap the layout image to customize the elements on the screen. * Add new: Create a customized wallpaper to save to your designs. * Widgets: Choose what information to show when you swipe left on the cover screen. * Cover screen timeout: Set the cover screen to turn off after a set amount of time. * Show notifications: Enable this feature to automatically display notifications on the cover screen. * Turn on screen for notifications: Enable this feature to automatically turn on the cover screen when you receive a notification. * Quick responses: Add or remove text message responses. For your convenience, I have included your device manual below for your easy access. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Vista Ca 92081
Expertise:Intermediate
Verified Purchase:Yes
It's so easy to carry and to take pictures especially having a 3 month old baby and an active toddler running around 😅
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Patrina Bulls
from Texas
Expertise:Expert
Verified Purchase:Yes
Phone gets hot when it's charging. When using the screen sometimes it's not doing anything buy I am constantly tapping. I haven't even had the phone a month. Very disappointed
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Social Commerce, July 1, 2024
Hi there Patrina,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the Samsung article titled, "Keep your Galaxy device at its normal operating temperature" for some great information about keeping your device at its normal operating temperature. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" when you have the opportunity to conduct some troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy Z Flip5. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the Samsung article titled, "Keep your Galaxy device at its normal operating temperature" for some great information about keeping your device at its normal operating temperature. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" when you have the opportunity to conduct some troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy Z Flip5. If you would like any further assistance after reviewing the resources that have been shared or if you have any questions for us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Written by a customer while visiting Samsung US