Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
4
Z Flip 5 - The Best In Its Field!
on May 15, 2024
Posted by: Diser616
[This review was collected as part of a promotion.] The foldable features are fantastic and really unique and useful. The performance is top notch. However, the physical design limits some areas like cameras and battery life. Even then, the phone is delightful and very fun to use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Investment
on May 15, 2024
Posted by: Mimi3535
Expertise:Intermediate
I wanted to love the phone but it's starting to fall apart. The molding around the phone that holds the glass in place is falling out. I heard that this happened with other models but nothing about this particular phone. There are times that the phone goes rogue and keeps calling the same phone number over and over again even though I haven't dialed the number. Other times I it wouldn't let me use the keyboard and keeps closing down the web browsers. AND the phone is round 6 months old.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 16, 2024
Hi there Mimi3535, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5 with us. We completely understand how important the functionality of your device is to your continued usage and enjoyment. We have provided below a link to help you perform a factory reset of your device and keep all of your data. We have also provided links to your warranty information and Samsung Support Team if this experience with your device continues. They can also work with you directly to troubleshoot and repair the display. Lastly, we have provided a link to a great article that helps our customers care for these special devices and have peace of mind. Thank you for being a Samsung customer. -Elizabeth
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062029/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062029/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on May 16, 2024
Posted by: Samflip5user
[This review was collected as part of a promotion.] Love my flip5. I've had all the flip series so far. This one is great with AI features. Very dependable phone. Good battery life. Very durable design. I love samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with the features I need
on May 16, 2024
Posted by: Dreishere
[This review was collected as part of a promotion.] I love my flip 5. I love the front screen the most and use it a lot on my office desk. With a third party app, I was able to make it more customizable which really helped me use my phone to the best capacity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall, I like the phone.
on May 17, 2024
Posted by: Cards1977
[This review was collected as part of a promotion.] I like the fact that you can see messages from the back panel screen or the flip screen, which is neat. You can preview and even respond to text messages, which is quite a handy feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the ZFlip5
on May 20, 2024
Posted by: xopurple
[This review was collected as part of a promotion.] This is a massive upgrade! I've been an android user all my life and I currently own still zflip4 and the newest the zflip 5! I must say the zflip5 is very impressive! Having the sleep designs and the specks, I was speechless! I really love the AI feature since it helps me find items, place or whatever I need to find in just using my fingers! It's so much fun! Now I Don’t have to worry about missing anything or any information bev of the A.I. features! It's a beast, top of the line! I did not regret getting it to be honest! All the new features on the flip5 is so much fun and very useful on my daily basis! I use my phone 24/7 and it does help when the phone functionality is on the top! You really did a great job this time Samsung. I just can't wait what the next flip would bring! I'm just enjoying my phone so much at this time, I was showing it to everyone of how cool the features my new phone can shine bright amongst other phones! I just love it!
I even paired it with the Samsung buds pro 2! 😃
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Monthly payments
on May 23, 2024
Posted by: Anonymous
Trying to figure out how to get a Samsung galaxy tablet and a 75inch Samsung TV and pay on a regular monthly basis and more information about the way it's worked
Features
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a best phone
on June 1, 2024
Posted by: Karan123
[This review was collected as part of a promotion.] Its not been a year i bought a phone and after software update there is green line on the screen and not able to use
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Hi there Karan123, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how frustrating it is to have a device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team for assistance with additional troubleshooting measures if necessary. Thank you for being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US