Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
This phone is awesome
on April 29, 2024
Posted by: Alex3220
[This review was collected as part of a promotion.] Samsung definitely take care about us devices every day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Incredible device!
on April 29, 2024
Posted by: SammyGirl
[This review was collected as part of a promotion.] This is an incredible device, but 1 major flaw. The built-in screen protector is horrible. Not even a month after I got a free replacement screen protector under warranty, my screen protector is coming up at the hinge, again. I am very careful with my phone, have never dropped it, and have a protection case on my flip 5. Other than the major flaw, it is my favorite device. I've had all the S series. The AI features are fun to play around with. I love the small footprint of this device that allows me to store it easily. Hopefully, Samsung can come up with a solution for the next z flip, or I may have to reluctantly go back to the S series.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everyone wants to see it
on April 29, 2024
Posted by: DGBrouillard
[This review was collected as part of a promotion.] This is a great phone, fast and easy to use with the extra front screen. People still gets so surprised when they see me folding my phone.
Great camera and vibrant colors.
Great camera and vibrant colors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is not the quality I aspect
on April 29, 2024
Posted by: GabinoMT
[This review was collected as part of a promotion.] This phone is my bad choice normally I get the galaxy s9 note 10 s22 is my best choice but this flip is bad the cam the processor and is crossing so much
Value
2
Response from Samsung USBy Social Commerce, May 6, 2024
Hey there GabinoMT, we appreciate your feedback on your Samsung Galaxy Z Flip5. We understand how important your device is to you and we'd be happy to help troubleshoot any aspect that is not meeting your expectations. With regards to the processor, if you are experiencing any slowness you can adjust the refresh rate in your settings. Under settings, display, and motion smoothness you can adjust from standard to adaptive. We have also provided a link to two articles to help with the overall speed and responsiveness of your device. We have also provided a link to the Samsung Support Team to work with you one on one with the camera and any other aspect of your device that may be causing frustration. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Like the size
on April 29, 2024
Posted by: Satisfied
[This review was collected as part of a promotion.] I like that it sits well in my pocket. I lime some of the features but the updating all the time is annoying. My screen is ok but my husband's is separating at the fold
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing.
on April 29, 2024
Posted by: Grimm438
[This review was collected as part of a promotion.] Very nice phone. Love how convenient the design is and how it turns into a foldable TV. The Camera is awesome and clear with every picture. The new features make it very worth it and I'm really just waiting for the next one that comes after this phone. I've always been a Samsung fan but this just takes the cake. I would recommend this phone to anybody looking for a truly amazing design, great camera, and something that's different. I'm so glad I chose to purchase this phone and not to mention the lovely Samsung watch that pairs to the fold. It just doesn't get better than this right now And when it does the next model will be here and hopefully so will I.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Phone
on April 29, 2024
Posted by: Martha
[This review was collected as part of a promotion.] I use my phone for work during the day & it's great that I have the small screen on the front and can answers calls from it when it's folded. I play games or read comics in my free time and I has a great screen that can fold & see better when I'm laying down. Great speakers & best part is it fits in my front pocket (as women never have deep pockets on their jeans)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fun flip side to it
on April 29, 2024
Posted by: Nina1nonly
[This review was collected as part of a promotion.] The zflip reminds me of the millennium era where there was a physical keyboard feature and the smart feat of the keyboard is easy to use at the tip of your finger. You can stream tiktok YouTube right from the device without having to use a remote but at the tip of your fingers. Its amazingly fun.
Value
5
Written by a customer while visiting Samsung US