Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
3
Nice but not durable with everyday use
on April 29, 2024
Posted by: Flip4mehBuddy
[This review was collected as part of a promotion.] I really do enjoy my flip 5, my biggest flaw is probably less durable than my flip 4. The only problem I had with the 4 was the hinge snapped after dropping it while closed. The flip 5 has far less, the hinge is wearing out way faster than the 4 to were it opens slightly when holding it face down closed. Not to mention the face of the screen when open is cracked and bending near the earphone holes on top just from basic opening and closing. I have a case on it and have yet to drop this phone in the time I have owned it. It also heats up in the car very quickly if you are running multiple apps at once. I do enjoy the phone but it has tons to improve on to be considered perfect.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hello Flip4mehBuddy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis. We have provided links to your warranty information, the Samsung Support Team for assistance, and a great article to help highlight the best practices for caring for these unique devices. We appreciate you being a loyal Samsung customer and look forward to assisting you in any way we can. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This is the coolest phone ever!
on April 29, 2024
Posted by: EarthAngel31
[This review was collected as part of a promotion.] This is my most favorite device I've ever had. The uniqueness of the Z Flip 5 is mind blowing! I love how I can watch youtube videos and respond to messages on the cover screen. I receive so many compliments on my phone! I love my Z flip so much, and look forward to whats to come in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool concept
on April 29, 2024
Posted by: Zachary
[This review was collected as part of a promotion.] The phone works great but flipping it open gets old after a while and it puts alot of strain on the screen its started to peel back alittle bit
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with fast processing features
on April 29, 2024
Posted by: Zaddey01
[This review was collected as part of a promotion.] Honestly love my phone, can't wait to use it more once I get it fixed for gaming n business work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it will buy again
on April 29, 2024
Posted by: Nic8705
[This review was collected as part of a promotion.] I was scared at first but it's a great phone, easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My favorite device
on April 29, 2024
Posted by: Cocopanda
[This review was collected as part of a promotion.] I love having a large screen with the ability of it being folded in half into a smaller device. The cover screen is so fun to use. Overall I recommend this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the flip design so much.
on April 29, 2024
Posted by: Jose237
[This review was collected as part of a promotion.] I really can't see myself going back to a standard phone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still needs improvements
on April 29, 2024
Posted by: SuitandBoot
[This review was collected as part of a promotion.] Galaxy fold z 5 is in almost every way a huge upgrade from the z flip 4. I love the flip phone and screen phone concept of this device but that being said it is still fairly new and this phone seems inevitable that it will eventually break especially on the crease in the center of the screen and the thin strip of plastic that sits around the phone edge of the screen. Still love the improvements but just think it still has a lot to be improved with this new technology.
Value
4
Written by a customer while visiting Samsung US