Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
The front screen is a HUGE upgrade
on November 26, 2023
Posted by: Chillbill617
[This review was collected as part of a promotion.] I've been using the flip products since they first landed. I can honestly say every single iteration of this phone is the perfect improvement needed. I'm there are always a few QOL updates and this model definitely delivers. Great phone 9.5 /10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good except battery performance
on November 26, 2023
Posted by: CY_Max
from Orlando, FL
Expertise:Expert
What I appreciate about this product is the external display, which allows for quick views on a larger screen compared to the Flip 4. However, I find its size to be relatively small for watching videos or checking full messages, leading me to frequently flip the phone for a larger screen experience.
Unfortunately, my primary concern lies with the battery. I am highly dissatisfied with its performance in terms of longevity. In normal usage, it barely lasts two-thirds of my day. Having used various models such as the Note series, Galaxy S series, A, Fold, this Flip 5 stands out as the weakest concerning battery life. Unlike my previous phones, I now find myself needing to carry a portable battery or charger due to this device's inadequate battery performance.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 5, 2023
Hi there CY_Max, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you are enjoying the features of the enlarged display. With regards to the battery, this device does have an adaptive battery. Allowing this device to drain will speed the process of making the adjustments to the consumption and giving you the all day battery life you crave. If this isn't the case for you, we have provided a link to the Samsung Support Team and warranty information to help work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The level of convenience based off the size is ama
on November 27, 2023
Posted by: LovingMyFlip
[This review was collected as part of a promotion.] Originally I was slightly concerned
of the doorability of the device. I have 2 small children at home, this phone has been dropped and throw more times than I would like to admit and i've had no issues. On top of that the size is super convenient.
of the doorability of the device. I have 2 small children at home, this phone has been dropped and throw more times than I would like to admit and i've had no issues. On top of that the size is super convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen that's pocket size
on November 27, 2023
Posted by: Samsung4me
[This review was collected as part of a promotion.] Another solid Samsung phone. My biggest worry was the crease in the screen and you really don't notice it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's Decent
on November 27, 2023
Posted by: Techgeek
[This review was collected as part of a promotion.] This device is decent. Battery life is not great and not alot of options for cases. Overall this is a better samsung then I've had
Value
3
Response from Samsung USBy Social Commerce, December 5, 2023
Hi there TechGeek, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you are overall pleased with your device. The battery is adaptive and will increase after a short usage if you allow the battery to drain rather than being plugged in much of the time. If you have done this and are not seeing the improvement, we have provided a link to the Samsung Support Team for assistance and to work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great Galaxy phone with perfect camera
on November 27, 2023
Posted by: DeepBlue
[This review was collected as part of a promotion.] Great phone with the perfect camera.
My wife lives it and use camera for every occasion.
My wife lives it and use camera for every occasion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good but
on November 27, 2023
Posted by: Junjun711
[This review was collected as part of a promotion.] The phone is good but could be better especially the cameras and also a bit wider so it can be easier to text (I have big hands).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Held Back by Battery
on November 27, 2023
Posted by: Eljefe
[This review was collected as part of a promotion.] I very much enjoy having a folding phone. The Flip5 functions very well for me and I have no issues with its performance. The main complaint I have is that even with power saving mode on the battery does not last as long as I need, and so I have to be weary to bring a charger or not use the phone as much as I would like.
Value
4
Written by a customer while visiting Samsung US