Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
This phone is one of the greatest
on February 5, 2024
Posted by: Rain1992
[This review was collected as part of a promotion.] It's the best choice for me. I can watch videos without opening my phone and I don't have to worry about it falling out of my pocket. I've had mine for a few months and it has not let me down or turned to black screen. Keep making the world flip
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More durable than you think
on December 31, 2023
Posted by: Lisasa
[This review was collected as part of a promotion.] I dropped it once prior to getting a case from about 4 feet and the phone was just fine. It feels quite durable and has a solid weight to it. I absolutely love that I can get a full screen phone to play games with and it fits in my pockets without sticking out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful
on February 5, 2024
Posted by: Lala102
[This review was collected as part of a promotion.] I love the large front touch screen!!
I love Galaxy!!!!
I love Galaxy!!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Streak line right in the center of the device
on November 13, 2023
Posted by: FlippingTheFlip
[This review was collected as part of a promotion.] I got the flip phone and was so excited but after the 1 month I started seeing a green streak line and it doesn't go away.
Value
1
Response from Samsung USBy Social Commerce, November 27, 2023
Hi FlippingTheFlip, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We have provided links to the warranty information and the Samsung Support Team to assist you with a repair or other options to resolve this difficulty. We have also provided a link to an article about instructions to care for your device as you transition from a standard form to a foldable device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The best Flip yet!
on August 22, 2023
Posted by: GeeooH
[This review was collected as part of a promotion.] This is my 3rd flip device and it's everything I could have ever dreamed of. I don't know how it can get any better. So much slimmer. The larger front cover display is so much larger. You dont even have to open the phone to use it in most cases, and it fits anywhere easily! I hope I never have to go back to a slab phone flipping is where its at!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen malfunction
on September 8, 2023
Posted by: Albert
[This review was collected as part of a promotion.] A week later after I got the Flip5, the screen started flickering, got a green line across the screen..very disappointing.
Love the new cover screen though.
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi Albert, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We are so happy to hear how much you love the new and improved flex mode display. We have provided links below to help with the green line and flickering you mentioned. We have included links to the warranty information and the Samsung Support Team to help you with the steps to the warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The Game boy of tomorrow
on September 11, 2023
Posted by: Wolly337
[This review was collected as part of a promotion.] I bought the phone because I wanted to see how it worked and because I wanted to turn it into a Nintendo Game Boy Advance SP. I was also interested in the way in which the exchange program Helped me send my old phone for something more updated on the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Just a flip, Nothing else
on November 13, 2023
Posted by: Noflip
[This review was collected as part of a promotion.] It is just a flip phone with less features and low grade camera. Camera quality is very poor and also the crease keeps on increasing after few days. And samsung support also not very supportive.
Overall a worst product and worst buy
Overall a worst product and worst buy
Value
1
Response from Samsung USBy Social Commerce, November 24, 2023
Hi there, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand our customers have a wide variety of needs and wants in their chosen device. Without knowing how long you've owned this device, we do offer a 15 day return window if you find your device does not meet your specific needs. We have also provided a link to the full device manual to help you best align your device to your needs. Lastly, we have some great videos on our YouTube channel that highlight all of the amazing features that make this device unique. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US