Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
3
Downgrade from flip 4
on September 21, 2023
Posted by: 3rdflip
[This review was collected as part of a promotion.] The larger screen may seem like an upgrade but i find alot of features i used are now missing or overly complicated. First the alarms; before i could just turn of the next alarm with a couple swipes, now the clock screen shows all alarms and i have to mannualy select the next upcoming alarm. After all that the alarm is permanently of and the only way to turn it back on for tomorrow is to open the screen. Another problem is media playback, once media is paused for a couple minutes its like it was never there, meaning i have to open the screen. Another quirk of having a bigger screen is needing to unlock before doing certain tasks. It makes sense in some cases but turning on the flashlight is not one of them. I have double pressing the power button set to turn on the flashlight but with the screen closed i have to use fingerprints or face id for this feature
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2023
Hi there 3rdflip, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand new devices can come with a bit of a learning curve and that can cause some frustration. We have linked below the manual for your device and the Samsung Support Team. We also have some great vidoes on our YouTube channel that highlight some of the fun improvements to that display. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This product has some good features, but some bad
on September 22, 2023
Posted by: Mighty
[This review was collected as part of a promotion.] I use this product for E mail, browsing, sports and photos.
This phone is very bulky and heavy.
It is so slick. I had to buy a cover for it so it wouldn't slide out of my hand.
I wish I had my old one back.
This phone is very bulky and heavy.
It is so slick. I had to buy a cover for it so it wouldn't slide out of my hand.
I wish I had my old one back.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hey there Mighty, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important the feel and functionality of your device is to your usage and enjoyment. We always recommend protective cases for all of our customers because accidental drops and bumps can happen to anyone. We do also have a 15 day return policy if you are finding you are not in love with your device. We have shared a link to the Samsung Support Team if you have any further questions or would like assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
SUCH A GREAT PRODUCT!
on September 23, 2023
Posted by: JudyTravels
[This review was collected as part of a promotion.] I enjoy using the Samsung Flip 5 for the multi screen option. I love that I can watch a video and browse social media at the same time. I think the coolest feature on the phone is the cover screen. It's amazing when it comes to taking videos or photos. I can take selfies by myself just using the cover screen plus since the cover screen has the rear camera, you will have great quality pictures or videos. I will use the flip 5 for creating content on my social medias.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A step up from the norm
on December 8, 2023
Posted by: FlippingFantasy
[This review was collected as part of a promotion.] I decided to move from the fruit products over to Samsung recently. I went with the Galaxy Zflip5 because the customization and size of the phone called to me.
I have been nothing but ecstatic with this phone. I am now the person walking around trying to convert people away from the blue bubble :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great little device!
on December 27, 2023
Posted by: ProGamer500
[This review was collected as part of a promotion.] I had the flip 4 for some time and decided to upgrade to the flip 5, and was amazed with everything you can do with this phone (flip 5). Love everything about it and how useful the front side screen can be!
The camera is not as great as the ones on my S22 Ultra, but i love how compact the phone is and how handy all the features on the front screen are. Love what this little phone can do!
The camera is not as great as the ones on my S22 Ultra, but i love how compact the phone is and how handy all the features on the front screen are. Love what this little phone can do!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Same samsung with extra extraordinary features !
on August 21, 2023
Posted by: Sfrissor22
[This review was collected as part of a promotion.] I use my Samsung device for literally everything. Let's start this by saying its a 5g which means its fast. I think the screen isva perfect size. Its a 6.5 inch screen with a 2,400x1,080 pixel resolution, it makes everything clear to see. The phone does have an IP67 rating, it’s dustproof and water resistant (up to a meter or 39.37 inches for 30 minutes). I know personally when I'm in the shower and I need to change a song. I can click it without worrying that the phone will stop working. The plastic back also protects it against minor drops and scratches. Its so sleek looking. I absolutely love the volume of the music and how clear it sounds, as im constantly listening to music. I also tend to put my phone on speaker in conversations and the phone is loud. It doesn't have a jack for headphones but bluetooth earbuds work everytime. They are so easy to connect. I ABSOLUTELY love its amazing long battery life as I'm always on my phone and I feel it never dies. It never dies ! It has a look almost borderless and just a tiny hole for the selfie camera, and back of the device has a small cutout corner, with 5 small holes for its multilens camera. I love the camera and options of lenses for wide or ultrawid. My absolute favorite feature is that it has 6GB of RAM and 128GB of storage, along with a microSD card slot. Storage is a must for me. It's fingerprint sensor is also available. makeing it super easy to open the phone and log into whatever I need to log into. Love this !
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
3
Nice upgrade
on August 12, 2023
Posted by: Funkey80
[This review was collected as part of a promotion.] I just got it about a wk ago still learning tricks but fun phone
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 14, 2023
Hey there Funkey80, we appreciate you taking time to share your love for the brand new Samsung Galaxy Z Flip5. We hope you are enjoying the enlarged front display and all of the enhanced features that come along with that update. We recommend taking a look at some of the great videos on our YouTube channel that highlight some of the new features and fun uses of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Lots of benefits
on September 15, 2023
Posted by: LovemyFoldZ5
[This review was collected as part of a promotion.] Full screen is great for movies, games and full view of documents, statements.
No more straining to read small print!!
Nice to have big screen for viewing, and if you want a change?
Fold screen for calling... And we haven't started with the photos it takes!!
Couldn't ask for more convenience!!!
No more straining to read small print!!
Nice to have big screen for viewing, and if you want a change?
Fold screen for calling... And we haven't started with the photos it takes!!
Couldn't ask for more convenience!!!
Value
4
Written by a customer while visiting Samsung US