Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Go samsung z5
on March 18, 2024
Posted by: Ghost
Best ever no complaints I do recommend you to the phone
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 11, 2023
Posted by: Duke718
[This review was collected as part of a promotion.] Switched from apple. Amazing phone. Games,movies,social,all work flawless and battery holds up great throughout the day. Good job Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ok phone but mic isnt great
on August 18, 2023
Posted by: Happyrock
[This review was collected as part of a promotion.] The special offers associated with the phone purchase are not showing in the members app. Had a lot of complaints about not being able to hear when using the phone.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 21, 2023
Hey there Happyrock, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. WE would be more than happy to help you with any difficulty you are experiencing with your device. We have included a link for your convenience to the Samsung Support Team. They can work with you on the mic difficulty you mentioned and offer you all the solutions available to you. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Love the way the phone works open. Afraid of scree
on September 16, 2023
Posted by: Randyweiner3
[This review was collected as part of a promotion.] I love that you can split the screen into 2 different apps when open and availability of different combinations. But just like the outstream with the limited use on it. Screen seems to be little flimsy.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hi there Randyweiner3, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are so happy to hear you are enjoying the functionality of your device overall. We think you might enjoy taking a look at our YouTube channel that has a lot of fun videos about different ways you can play with the flex mode of your device. We have also provided links to the manual for your device and the Samsung Support Team if you would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Not for me
on September 11, 2023
Posted by: CM9851
[This review was collected as part of a promotion.] This phone is more form than function. I didn't like that the screen crease (where the phone folds) is so obvious, which is distracting to me. It gives the phone a low quality look and feel. While yes, you'd be able to make sure of most functions of the phone from the outer screen (when folded) - but why? The screen is so small. I find that I have to flip the phone open to use my phone almost all the time, which I eventually realized is quite inconvenient for me. Aside from the visual wow factor of it folding, I didn't like anything else about the phone. I'll check out what's next for the Galaxy S Series, if it's worth the upgrade from my S21+.
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 18, 2023
Hey there CM9851, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand our customers have various range of needs and desires from their devices. We have included a link below to the Samsung Support Team to help determine if the crease you mentioned is abnormal for your device and what options may be available to you. We do also have a 15 day return policy if you are finding the crease to be too much of a hindrance to your enjoyment of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Front screen scratches easily
on August 24, 2023
Posted by: nooneinparticular
Expertise:Intermediate
The front screen (not even the inside plastic screen) has already scratched after less than a week of use. This was supposed to be a durable phone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Hello Nooneinparticular,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Flip5 was created with Corning Gorilla Glass Victus 2, including the Flex Window. We strongly recommend protecting your investment with a screen protector and durable case. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us or if you have any questions. Thank you for being a steady Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Flip5 was created with Corning Gorilla Glass Victus 2, including the Flex Window. We strongly recommend protecting your investment with a screen protector and durable case. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us or if you have any questions. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z flip 5!
on August 14, 2023
Posted by: Tinag379
[This review was collected as part of a promotion.] I just got my flip 5 last week and it is great! It's super fast and goes all day! I love all the customization you can do with the cover screen. The possibilities are endless! The transfer was super easy and fast too! I love people's reactions when they see it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A better flip
on September 14, 2023
Posted by: iconofcoil
[This review was collected as part of a promotion.] Better battery and a much more useful cover screen are the highlights of this phone. I love it.
Value
5
Written by a customer while visiting Samsung US