Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6
(2,268 Reviews)
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product.
(
220 out of
277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Posted by: troyjr1994
Verified Purchase:Yes
Great headphones...however, once in a while, they headphones drop the signal and have to reconnect.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: AmySierra
from Arkansas
Expertise:Beginner
Verified Purchase:Yes
It's really hard to get music to sync to my Samsung phone to play on my earbuds, and the earbuds pop out.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, June 10, 2024
Hey AmySierra, we appreciate your feedback on your Samsung Galaxy Buds FE. We would be more than happy to help you maximize your experience with your earbuds and troubleshoot any frustration you are experiencing. Without knowing what app you are using to play your music on your phone, we have provided a link to a few articles to help troubleshoot the connection. We have also included a link to an article to help you with the optimal placement of your earbuds for a secure fit. Lastly, we have provided a link to the Samsung Support team if you have questions or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Listen to music on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078092/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Listen to music on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078092/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Don't work very well with calls
on June 5, 2024
Posted by: Erica D
from Turrell Arkansas
Expertise:Beginner
I got these back in March and ever since I got them I've had a problem with people hearing me while otp. Anytime I'm otp I get I can't hear you, you sound far away or they say it sounds like static. Idk how to solve this because when I listen to music I hear through them fine. It's only when I'm talking to people. My other samsung earbuds didn't do this so I think that these aren't the same quality. I may just purchase a different brand. I'm kind of disappointed because this never happened with my old ones.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Social Commerce, June 10, 2024
Hi there EricaD, thank you for your feedback on your Samsung Galaxy Buds FE. We would be thrilled to help you with the microphone of your device to ensure you have the best call quality possible. We have provided a link to an article to help you troubeshoot this matter. We have also included a link to the Samsung Support Team if you continue to experience this difficulty with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Posted by: JLOM
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
These are the best earbuds! The sound quality is perfect and the noise cancelation works very well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: YJ H
from CA, LA
Verified Purchase:Yes
The one I've ever wanted. Make it your best friend
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill
from Illinois
Verified Purchase:Yes
The Ear Buds fit perfectly, better than any others I have purchased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: IWahab
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Great price for the buds , Amazing quality works great indoor and out
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tanisha
from NJ
Verified Purchase:Yes
the fit is improved from the buds 2 pro. good sound
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US