Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6 out of 5
4.6
(2,268 Reviews)
Open Ratings Snapshot
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product. 
(
220 out of 277
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Customer Rating
1 out of 5
1
Left bud died in less than 3 weeks
on December 17, 2024
Posted by: Anton Chigurh
Purchased about 17 days ago and the left earbud has already stopped working. Can't say I recommend the FE. Never had any issues with the flagship models from Samsung
Response from Samsung USBy R&R Team, December 17, 2024
Thank you for reaching out, Anton. We appreciate your feedback about the Galaxy Buds FE. The Galaxy Buds FE features a compact and ergonomic design that offers an exceptional listening experience. Enjoy active noise canceling to block out unwanted sounds, customize the fit with a variety of ear tips, and easily sync them with your Samsung Galaxy devices. Discover your perfect everyday audio companion that truly meets your needs. We understand that one of your earbuds isn’t functioning as expected. Please check their battery status, as a low battery may require charging. You can view the battery level in the Galaxy Wearable app or by placing the earbuds in the charging case, where the indicator light will show their status. To refresh your earbuds, try manually restarting them by inserting them into the charging case, closing the lid for at least seven seconds, and then removing them; they should restart and reconnect to your device automatically. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Quick let down
on September 7, 2025
Posted by: Frugal
Expertise:Intermediate
I bought these ear buds twice, and I realized they are great ear buds for the 1st year. Then, one bud becomes harder to hear or goes out completely like my last set.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your experience with the Galaxy Buds FE! We're happy to see that you enjoyed them in the first year. To help maintain the great sound quality, there are a few tips that can enhance your listening experience in the link attached. Additionally, Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, providing extended protection and extra support. If you continue to experience low sound volume, please don’t hesitate to reach out to us at Samsung Support so that we can further assist you. We’re here to help! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good quality
on October 5, 2025
Posted by: Yeti
Expertise:Intermediate
Verified Purchase:Yes
Nice and good sound not to heavy good performance
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
need to return
on December 13, 2024
Posted by: Abir
Verified Purchase:Yes
does not work perfectly. whenever i call someone, my voice doesn't get heard properly
Response from Samsung USBy R&R Team, December 15, 2024
Thank you for sharing your honest feedback on the Galaxy Buds FE, Abir. Your insights are valuable as we continue to make improvements. With the Galaxy Buds FE, you can enhance your AI experience. Activate the translation features on your Samsung Galaxy smartphone while using the Galaxy Buds FE, and enjoy seamless communication without language barriers when speaking face-to-face or over the phone. We understand that you may be experiencing challenges during phone calls while using your earbuds. We recommend ensuring that your earbuds' battery life is sufficient and that they are updated with the latest software version. You can check for software updates through the Galaxy Wearable app. To update your earbuds, launch the Galaxy Wearable app on your mobile device and follow these steps: tap "Earbuds settings," then select "Earbuds software update," and finally tap "Download and install.". Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Product
on February 28, 2025
Posted by: CodingGirl
[This review was collected as part of a promotion.] Bought this buds a year ago and it was such a good buy. Audio Eraser is amazing, I can work perfectly focus in an office full of people speaking and it words amazing. Nice job Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds FE 2 thumbs up
on March 10, 2025
Posted by: ChilidaDog
[This review was collected as part of a promotion.] I wasn't too keen on another set of ear buds but then I came across the asamsumg Galaxy Buds FE, and I gotta tell you. I'm glad I did.
These buds run seamlessly across apps, and the sound is very stereophonic, with just the right amount of treble and bass..
Excellent bluetooth connectivity, I recommend you get yourself a pair of them.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome connectivity and great sound quality
on September 26, 2025
Posted by: Zee B
from Clarksburg MD
Expertise:Expert
Verified Purchase:Yes
No regret at all. Samsung still respects itself. I hope this will continue.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds review
on October 6, 2025
Posted by: Amos
Verified Purchase:Yes
Very good product. Communication with is very exception
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Showing 1-8 of 2267 results 
1 2 3 4 5 ... 284 >>