Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6
(2,268 Reviews)
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product.
(
220 out of
277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Posted by: Mindi Wayland
Verified Purchase:Yes
Too big for my ear, After about a minute of use the bud falls out.
Response from Samsung USBy R&R Team, August 20, 2025
Thank you for sharing your experience with the Galaxy Buds FE, Mindi! We appreciate your feedback about the fit. To ensure the most comfortable experience with your Buds FE, it’s important to follow some guidelines. When wearing the earbuds, make sure to select the best-fitting bud tips for your ears. Properly insert the wing tips and adjust them for a snug fit. This is essential for activating the touch-sensitive sensor, which needs to connect with your ear for the earbuds to function effectively. If you’re not hearing the familiar sound that indicates a secure fit, trying different ear tips can be beneficial! We understand how crucial it is for features like making calls to work seamlessly, so positioning the earbuds correctly is critical. We hope you find the perfect fit! If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
This product is high quality for a good price
on August 23, 2025
Posted by: RoketShops
[This review was collected as part of a promotion.] The sound quality on these headphones are very good. However there will be occasions where the quality dramatically downgrades when connecting it to my laptop. The quality usually restores after a couple seconds. Also the noise canceling is good but not the best. You can still hear outside sounds past a low volume threshold.
Value
3
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for sharing your experience with the Galaxy Buds FE! We understand that you might be noticing a sound downgrade when you first connect to your laptop, and it's possible that this could be related to your laptop's default audio settings. Sometimes a quick adjustment in those settings can greatly enhance your listening experience, especially if the sound only lasts for a few seconds. Regarding Active Noise Cancellation (ANC), it's essential to achieve the right seal with the bud tips for the best performance. If the tips don’t fit perfectly, it may affect the ANC capability. We encourage you to make sure you're using the correct size for the best experience. If you have any further questions or need assistance, please don’t hesitate to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Stopped charging
on August 29, 2025
Posted by: Christine
from Muskegon,mi
Expertise:Expert
I have only had them for a couple months and the ear buds will no longer charge
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your feedback on the Galaxy Buds FE, Christine. We noted your concern about the buds not charging, and we would like to assist you with this. If one or both of your Galaxy earbuds are not charging or turning on, the situation could be related to either the earbuds or the charging case. Please note that using a charger that is not approved by Samsung may lead to charging difficulties, and the earbuds themselves might be damaged. To resolve this, we recommend fully charging the charging case, inspecting the earbuds for any signs of damage, and restarting the earbuds. If the situation continues, please reach out to Samsung's customer support for further assistance. Samsung also offers a 12-month limited warranty for manufacturer defects, and you may consider adding extra coverage with Samsung Care+ on eligible devices for extended protection and support. We will be attaching a link to help you further troubleshoot as well. If you continue to experience challenges, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: mike44nh
from Merrimack, NH
Expertise:Intermediate
Verified Purchase:Yes
Easy to pair, easy to set up and use, fantastic sound quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Easton Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Samsung never stop amazed me im a true fan of Samsung since forever. I love this earbuds stays connected and stays inside my ears no falling out whether you running jumping riding it stays in your ears connected and it the talk time is amazing thank you Samsung this earbuds keeps the music and the conversation and connection Going and that's what is important to me staying connected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Phos Kwak
from Eden Prairie, MN
Expertise:Beginner
Verified Purchase:Yes
Works like a charm! Great sound quality. Great connection. Even works with iPad.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Emdee
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
I lost my previous buds and chose these because the design seems more secure and comfortable. So far, I have used them in a variety of circumstances, including exercise and lawn mowing with confidence, and very appreciative of the sound quality for my purposes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Nicole
from Denver, NC
Expertise:Expert
Verified Purchase:Yes
The ambient feature is amazing! I use it when grocery shopping, plus the noise cancelation is great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US