Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6 out of 5
4.6
(2,268 Reviews)
Open Ratings Snapshot
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product. 
(
220 out of 277
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Customer Rating
1 out of 5
1
Doesn't charge
on September 11, 2024
Posted by: Annoyed
Expertise:Expert
Verified Purchase:Yes
They won't charge? Case is at 100 percent I've left them in it for over 24 hours and they're still at 3 percent, left the case plugged in too and it's the same. I could've just bought plug in headphones for this experience
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds FE with us. We understand how frustrating it is to have your device not charge and operate as expected. We have provided a l ink to the Samsung Support Team to help you troubleshoot this experience. We have also shared a link to your warranty information that does cover a one year period of ownership. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad connection
on September 30, 2024
Posted by: Abena
Verified Purchase:Yes
It keeps cutting connection from the phone when on a call
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Abena, we appreciate your feedback on your Samsung Galaxy Buds FE. We understand how frustrating it is to have your phone calls interrupted by the connection. We would love nothing more than to assist you in this matter, and have provided a link to an article below for your assistance at your convenience. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Quality of this product is not good at all
on October 4, 2024
Posted by: Shivam
from Saint clair PA
Expertise:Expert
Verified Purchase:Yes
The quality is not as my expectations the mic quality is worst
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hi there Shivam, we appreciate your feedback on your Samsung Galaxy Buds FE. We know your phone calls are very valuable to you every day, and we would love to help you troubleshoot this experience. We have provided a link to an article to help you with the call settings, and another link to the Samsung Support Team. They can work with you one on one through chat if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst Product
on December 9, 2024
Posted by: Prakash
from Florida
Expertise:Beginner
Verified Purchase:Yes
Instead of buying this my Tozo brand ear bud were too good. One side audio is disconnecting automatically while on call. Sound quality is also not that much good.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 11, 2024
Thanks for reaching out, Prakash. We really appreciate you sharing your honest feedback on the Galaxy Buds FE. With the Buds FE, you can experience real-time translations using Galaxy AI. Simply use the interpreter feature on your compatible Galaxy phone to enjoy clear translations through your Galaxy Buds, whether you’re interacting in person or on a phone call. We noted your concerns about one of your buds disconnecting during calls and we're here to help. If you’re experiencing disconnection during calls, please check the battery status, as a low battery can cause disconnections. You can monitor the battery level through the Galaxy Wearable app or by placing the earbuds in their charging case, where the indicator light will show the charge level. It’s also a good idea to check for software updates for the earbuds through the Galaxy Wearable app, your PC, or your TV. Updates can also help optimize your bud's sound quality. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Error
on December 13, 2024
Posted by: Ryan
Verified Purchase:Yes
It stops sometimes while playing my music. I was using for around 30 minutes then it just paused it.
Response from Samsung USBy R&R Team, December 13, 2024
Thanks for reaching out to us, Ryan. We appreciate you sharing your experience with the Galaxy Buds FE. With the Galaxy Buds FE, you can use the Interpreter feature on your Samsung Galaxy smartphone. You’ll hear the translations through the earbuds, while the other person listens via the smartphone's speaker. This allows for smooth conversations without the need to hand over your phone each time you speak. We noticed your concerns regarding your buds randomly disconnecting or pausing. To address this, we recommend checking for software updates through the Galaxy Wearable app on your phone or tablet or using a PC or TV. Additionally, ensure that the earbuds have a sufficient battery charge, as low battery levels can lead to disconnections. You can check the battery status in the Galaxy Wearable app or by placing the earbuds in the charging case, where the indicator light will show their battery level. If you continue to experience challenges, you may need to request service by calling us at 1-800-SAMSUNG. Thank you again for your feedback, and we hope this information helps you enjoy your Galaxy Buds FE even more. For any further assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No noise canceling
on January 31, 2025
Posted by: M3guy
from New jersey
Expertise:Expert
Verified Purchase:Yes
Noise cancelling is not good. It barely makes a difference from normal mode
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 3, 2025
Hi M3guy! Thanks for taking the time to share your feedback on the Galaxy Buds FE. To ensure optimal performance of the Active Noise Cancelling feature of the Galaxy Buds Pro, start by checking for software updates and confirming that the ear tips are fitted and installed correctly. Begin by navigating to Settings and selecting Software update, then tap Download and install to make sure your earbuds are current. Next, ensure that the earbuds fit snugly in your ears without any gaps, as a proper seal is essential for effective noise cancellation. Verify that you're using the correct size of ear tips and that they are properly seated in the earbud grooves. For the best performance of the Active Noise Cancelling feature, make sure the earbuds are fitted securely to prevent sound leakage. If you'd like to enhance the fit further, consider trying a larger size ear tip. Following these steps should help improve your listening experience with the Galaxy Buds Pro. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible for calls
on February 6, 2025
Posted by: JMF407
Expertise:Intermediate
These are trash. As others are saying, they're worthless for phone calls. You have to take them out and move call to your device if you want to be able to communicate with your caller clearly.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds FE, JMF. We appreciate your feedback and want to ensure you have the best experience possible. For phone calls, we recommend adjusting the fit of the buds for better sound isolation and clarity. You can also check the ambient sound settings, which might enhance your communication during calls. To improve call quality, ensure the earbuds are fully charged, as battery levels can affect performance. If you're facing challenges with call clarity, please try resetting the buds. You can do this by placing them in the case, ensuring they're charged, and then holding the touch sensors for about 7 seconds until you hear a reset tone. Your experience is important to us, and we hope these steps help enhance your functionality with the Galaxy Buds FE. If this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worthless without galaxy phone
on February 8, 2025
Posted by: Mr Kich
from Reno, nv
Verified Purchase:Yes
Worthless if you don’t have a galaxy phone. no way to control manually
Features
1 out of 5
1
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 8, 2025
Thank you for sharing your thoughts about the Galaxy Buds FE, Mr Kich. We appreciate your feedback and want to make sure you enjoy your experience with our product. If you're having trouble using the Buds FE with a non-Galaxy phone, keep in mind that Galaxy Buds work best with Galaxy devices. You can download the Galaxy Wearable app from the Play Store to help improve their performance. For manual control, the Galaxy Buds FE has touch controls that you can customize. Open the Galaxy Wearable app to set your touch controls according to your preferences. This will help you create a listening experience that suits you. We hope this helps you get the most out of your Galaxy Buds FE! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. We want to ensure you have the best experience possible with your Buds FE. -Kelvin
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Written by a customer while visiting Samsung US
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