Best Buy - Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite

Average customer rating

4.6

(2,268 Reviews)

Rating breakdown 2,268 reviews

5 Stars

1,705

4 Stars

359

3 Stars

111

2 Stars

1 Star

79%of customers recommend this product.

(

220 out of 277

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite

Customer Rating

Don't work

on June 1, 2025

Posted by: Jenshrt1

[This review was collected as part of a promotion.] One doesn't work without the other, I lost one and can't find it thought there was a finder on it but I guess not

Value

Response from Samsung USBy R&R Team, June 2, 2025

Hi Jenshrt1! Thank you so much for sharing your thoughts about the Galaxy Buds FE. We want to highlight that these buds are equipped to detect how many earbuds you have taken out of the charging case and will automatically switch to mono or stereo sound based on your usage. If you’re using both, you can truly enjoy your favorite songs in rich stereo sound. And if you opt for just one, you’ll still get a great listening experience in mono. We understand how frustrating it can be to lose one of your buds. Please ensure that the remaining bud is fully charged so you can continue enjoying your music. If you need assistance regarding the missing bud or any other concerns, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Defected Before Trying Galaxy AI

on June 3, 2025

Posted by: Techer

[This review was collected as part of a promotion.] The products defected early so didn't get to use full potential of Galaxy AI.

Value

Response from Samsung USBy R&R Team, June 3, 2025

Thank you for sharing your experience with the Galaxy Buds FE, Techer. We appreciate your feedback and understand that you’ve had a challenging experience. Our goal is to ensure you enjoy the full potential of your earbuds. To assist you better, we encourage you to reach out to us at Samsung Support. We would love to gather more details about what you encountered and work with you to enhance your experience. Your satisfaction is important to us, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Rosegold Earbuds

on June 9, 2025

Posted by: lilith

[This review was collected as part of a promotion.] The air buds overheat when you're charging them on the samsung dock or plugged in. The paint is peeling of of them. I got burnt twice when I try to take them off the dock/unplug them.

Value

Response from Samsung USBy R&R Team, June 10, 2025

Thank you for sharing your experience with the Galaxy Buds FE, Lilith. We hate to see that you’ve encountered overheating while charging them on the Samsung dock. All Galaxy devices, including your Buds FE, are designed to operate within a specific temperature range for optimal performance. They may feel warm during charging, but this typically doesn’t impact their lifespan or performance. With that said, we understand your concern regarding the warmth when unplugging them. It's important to ensure your devices stay within their normal operating temperature. We encourage you to check the guide linked below for helpful tips on maintaining ideal conditions for your Galaxy devices. Your feedback is valuable to us, and we're here to help ensure you have the best experience with your Galaxy Buds FE. If you have any further questions or if this persists, please reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/
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Written by a customer while visiting Samsung US

Customer Rating

Samsung FE Buds canceling noise

on June 21, 2025

Posted by: Aimant2025

[This review was collected as part of a promotion.] I work in a airport. Samsung Buds FE works very well. AI is very useful for translate.

Value

Written by a customer while visiting Samsung US

Customer Rating

Allergic Reaction

on July 30, 2025

Posted by: LE18

from Collins, MS

Expertise:Intermediate

I recently figured out and had to go to the doctor because I was having allergic reaction to my ear buds. I tried calling in today to let Samsung know about this situation. I had to call multiple times because when I start to discuss my situation the call "dropped". The last time I called I was told I was being transferred to another department because it's a product liability, the call "dropped". My doctor had to prescribe steroid cream for my ears and it's painful. Lets not forget the request to take pics of my ear, but how can I when it's inside my ear canal. I was excited about the product but I wished they would have warned of the unwanted side effects.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, July 30, 2025

Thank you for your review, Le18! We truly appreciate your feedback regarding the Galaxy Buds FE. The ear tips and wing tips are made from high-quality silicone, while the body is crafted from durable polycarbonate. We also use stainless steel for the speaker mesh and brass for the charging contacts, which are plated with palladium and gold for enhanced performance. It's important to note that Samsung Electronics ensures that none of the materials used in our Galaxy Buds come into direct contact with the skin are harmful or restricted by international standards. We take pride in our commitment to safety and environmental compliance. If you experience any discomfort, we recommend taking a break from your Galaxy Buds and consulting a dermatologist. Your well-being is our priority, and we want you to enjoy the best experience possible with your Galaxy Buds FE! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Would not buy

on August 7, 2025

Posted by: Lilyhaley

[This review was collected as part of a promotion.] The Galaxy ai feature is not working that I can tell the earbuds are extremely uncomfortable and actually made the inside of my ears break out and could not wear them no more waste of money

Value

Response from Samsung USBy R&R Team, August 7, 2025

It's great to hear from you, Lily. We really appreciate you taking the time to share your experience with the Galaxy Buds FE with us. We see that you may be facing some challenges with getting the Galaxy AI features to work as well as getting the best fit. Regarding the fit and the discomfort you've experienced, we recommend that you try out the other bud tips and wing tips that come with your buds. Also, be aware that those tips are made from Silicone, so you may need to consult with your dermatologist to make sure that these are safe for you personally if you've had any reactions. As far as the Galaxy AI features, the One UI 6.1 software update is required to use Galaxy AI features on select phones and tablets. Available functions may vary by model. Also, be sure to check out the link attached to learn about what Samsung devices are compatible with Galaxy AI. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001639/#:~:text=Phones%20and%20tablets%20compatible%20with%20Galaxy%20AI,Z%20Flip5%2C%20Z%20Flip4%2C%20and%20Z%20Flip3. (Galaxy AI)
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Written by a customer while visiting Samsung US

Customer Rating

Best bang for your buck

on August 15, 2025

Posted by: Sumkid

[This review was collected as part of a promotion.] To start this off it's is an amazing product for its price not only doe sit have the sound quality of the buds pro it is inexpensive it make up for everything absolutely it won't have all the feature that some of the newer generation have but regardless it is worth every penny I use it every day working out, at work or even just doing work on my vehicle these little buds are able to do it all haven't had any issues with them and I've had them fall many times I usually go through ear buds withing a yes because of my carrers and how dirty they end up getting or how many times they drok and break but these still are with me to this day and will continue to do so I do plan on upgrading but the way things are going with the ear buds it might be a bit of times before it happens I will continue to use Samsung without fail because of the quality of their products and the attention to detail they have

Value

Written by a customer while visiting Samsung US

Customer Rating

This product i just amaizing, so good sound

on August 19, 2025

Posted by: Nicocai

[This review was collected as part of a promotion.] This product is so amaizing, whme i active the nosing sound it's really good i feel like other world.
The first day i couldn't stip to use it, because always i can listen music without the exterior noise.
I like the
The bass of the buds is very good and makes the music sound with those contrasts that not everyone can hear.

Value

Written by a customer while visiting Samsung US

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