Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6 out of 5
4.6
(2,268 Reviews)
Open Ratings Snapshot
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product. 
(
220 out of 277
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Great Buds and extremely affordable
on December 12, 2023
Posted by: JUNIOR
[This review was collected as part of a promotion.] I just bought a pair of these and I have to say I couldn't be happier. I gave these a chance after I lost my buds 2 and I am happy with these. Great sound!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nicely made
on December 19, 2023
Posted by: MamaChell67
from San Diego, CA
Samsung has great products, "Normally". Most of my electronics are made by Samsung. I was given the new pro buds, but they couldn't/wouldn't stay in my ear. They kept falling out. I gave them to my mom and they were doing the same thing. The design is not made for us. No problem because you all came out with the FE Graphite buds that I bought Dec 5th, 2023 and I have no problem keeping them in my ear. Happy customer. Great features and great price.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective product
on May 24, 2024
Posted by: Anonymous
from Tallahassee FLorida
Expertise:Intermediate
Verified Purchase:Yes
After 2 weeks of use there is a sind sound in the right ear I saw on reddit that alot of people are having this issue samsung wants me to get it fixed instead of replacing it that is awful.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, May 28, 2024
Hi there Hajar, we appreciate you sharing your experience with your Samsung Galaxy Buds FE with us. We completely understand how frustrating it can be to have a new device that is not functioning as expected. We have provided a few links to articles that may help resolve this matter. The first ensuring the buds are clean and clear of any debris that could be causing an interruption to the audio, secondly a troubleshooting article for the audio quality of your device. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
not worth it
on May 28, 2024
Posted by: samsung fan
Expertise:Intermediate
Verified Purchase:Yes
extremely poor sound quality. no one could hear me and to me the sounded like robots
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, May 28, 2024
Hi there Samsung fan, thank you for your feedback on your Samsung Galaxy Buds FE. We would love nothing more than to help you troubleshoot the audio of your device. We have provided links to two articles to help you with this matter of both the audio quality and your phone calls. We have also provided a link to the Samsung Support Team to offer additional assistance if these resources do not help resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Troublesome for makingtalking on phonecalls
on November 10, 2023
Posted by: MickR
Expertise:Intermediate
I bought this two the three weeks ago. The lower price indicates the quality. There is a noticeable difference between my Buds Pro 2 and these in regard to audio quality and more importantly the microphone when making phone calls. I received so many complaints that I had to take out the headphones and use the phone itself. I am now looking to buy another pair of Buds Pro 2.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 13, 2023
Hello MickR, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds FE. We understand how important your phone calls are to you, and we would be more than happy to assist you. We have shared a link below to the Samsung Support Team to help you troubleshoot the audio on your calls if you would like. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible for calls, great for music.
on November 1, 2023
Posted by: Greg
from Murfreesboro, Tennessee
Expertise:Expert
I bought these a few weeks ago. They are just terrible for calling. The buds will not disconnect a call nor can I answer a call. Yes, I'm tapping in the correct spot on the buds, they seem to not be made to integrate with my Samsung Note 10 plus.
I gave the buds 2 stars as they do work with music. Also, the fit is great. Just wish my phone liked them.
I bought a pair for my boyfriend, he's got the same issue. Come on Samsung, handle this!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 2, 2023
Hi there Greg, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds FE. If you haven't done so already, your sound profiles and settings can be adjusted in the Samsung Wearables App. We also have provided links to the full manual for your device, and to the Samsung Support Team for one on one assistance. These experts can determine what settings or adjustments will allow you to have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Finally a galaxy buds with wings after long wait
on November 23, 2023
Posted by: Nikbook7
[This review was collected as part of a promotion.] I got the buds and really enjoying it. Sound quality js great, stays longer and charge fast. Connectivity is seamless, as soon as I open lid, boom it's connected. Enjoying the noise cancelation and overall features. I do miss multi point connectivity though.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These are really for samsung fans!
on November 17, 2023
Posted by: Samsfan
[This review was collected as part of a promotion.] I always have these on my ears and they easily switch between by multiple galaxy Devices, namey galaxy s9 tablet, galaxy S23 plus and galaxy watch 6.
The active noise cancellation is great. I use the ambient voice feature and it's really useful.
The fit is highly comfortable. Absolute zero complaints
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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