Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6
(2,268 Reviews)
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product.
(
220 out of
277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Customer Rating
1
Not worth it
on July 29, 2024
Posted by: SZARZUELA1
[This review was collected as part of a promotion.] They discharge too quickly not worth the.price. I charge it than 1hr 30 min later it notify me the buds need to be charge.
Value
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hello there SZARZUELA1, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds FE. We understand how important the lasting battery of a device are to you. The ANC feature is more draining of your battery than the ambient sound setting. However, we have provided a link to an article to help you with the battery of your earbuds, as well as a link to the Samsung Support Team to offer assistance with any feature of your device that is causing frustration for you. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Samsung Community
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
1
You get what you pay for
on July 30, 2024
Posted by: Thomaston706
[This review was collected as part of a promotion.] Hey, Galaxy buds FE is one of the worse, bud ever to come out by Samsung.
Value
1
Response from Samsung USBy Social Commerce, August 7, 2024
Hello Thomaston706, we appreciate your feedback on your Samsung Galaxy Buds FE. We understand how important your earbuds are to you every day during use. Without knowing what features are not meeting your expectations, we have provided a link to the full device manual. This can help you align the settings and features to your preferences and have a good experience overall. We have also shared a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Travis
from Illinois
Verified Purchase:Yes
To much static in the right ear bud. Couldn't enjoy anything.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, August 19, 2024
Hi Travis, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how important the audio quality and uninterrupted listening experience of your earbuds is to you. We have great resources online to help our customers troubleshoot the audio quality of their earbuds, that we have linked below. We hope you'll reach out to us again in the future if you have questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
This product wasn't for me, terrible..
on August 12, 2024
Posted by: StanleyBoy
[This review was collected as part of a promotion.] Galaxy AI...
I love my Galaxy Z Fold 5, actually my second Galaxy Fold but the ear buds FE are horrible! They doesn't stay charge as long as I would like and always falling out of my ear.
Value
1
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there StanleyBoy, we appreciate oyur feedback on your Samsung Galaxy Buds FE. We completely understand how important your earbuds are to you and the lasting battery being a critical part of that. Without knowing what your experience with your battery life has been, we have provided a link to an article all about your earbuds battery life. We have also provided a link to the Samsung Support Team if the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
This product new software.
on August 12, 2024
Posted by: Eric1985
[This review was collected as part of a promotion.] I'm a landscaper/tree trimmer. When I trimm around plactic mail boxes the ear buds amplifie the smacking sounds of the string hitting the plactic mailbox. Other than I love them I just can't have noice canceling or ambit sound on.
Value
1
Response from Samsung USBy Social Commerce, August 21, 2024
Hey there Eric1985, thank you for sharing your experience with your Samsung Galaxy Buds FE with us. We understand how important it is to have the listening experience you are seeking for a range of activities both professional and personal. We have provided a link to an article about the ANC feature of your device, and another to the Samsung Support Team if this experience continues and you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Uncomfortable, unstable, fell out a lot
on August 26, 2024
Posted by: GalaxyUltra
[This review was collected as part of a promotion.] I loved my galaxy 22 ultra so much, and still do, so I tried these ear buds. I have an active job and need something to last all day long. I may or may not have small ears? These didn't stay in at all for me. I settled on a similar style but with an over the ear addition, stabilizing the unit and if it falls out as it does its still hanging on my ear.
Value
1
Response from Samsung USBy Social Commerce, August 28, 2024
Hi GalaxyUltra, we appreciate your feedback on your Samsung Galaxy Buds FE. We understand how important the secure fit of your earbuds is to you every day especially for you work. We have shared a link to an article to help you with the fit of your earbuds, and always recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We hope you have found earbuds that are giving you the desired listening experience for you, and hope you'll reach out to us again any time with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Love the sound but the software sucks.
on August 26, 2024
Posted by: Ericcccc
[This review was collected as part of a promotion.] I own and operate a tree service and when I were the buds fe and hit a shovle or rake agents the ground it amplifie's that should and feels like my ear drums and going to fall out other than that they are ok. I think they just need a better software. I use to have the buds plus and loved them never had an issue with them besides me washing them in my washer and not working after 😶☹️
Value
1
Response from Samsung USBy Social Commerce, August 29, 2024
Hello Ericcccc, we appreciate your feedback on your Samsung Galaxy Buds FE. We understand how important the audio quality of your earbuds is to you during your daily activities and work. We have provided a link to an article to help you with the audio quality, as well as to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Dessie
from Mississippi
Expertise:Expert
Verified Purchase:Yes
Talking on the buds are real low I don't like them they fit my ear real good .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Dessie, thank you for your feedback on your Samsung Galaxy Buds FE. We understand how important your phone calls are to you and wanting the hands free capabilities. We have provided a link to an article to help you troubleshoot the call settings and features. We have also shared a link to the Samsung Support Team if this experience continues and you would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US