Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6
(2,268 Reviews)
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product.
(
220 out of
277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Customer Rating
5
Like the color
on March 10, 2025
Posted by: Trey101
[This review was collected as part of a promotion.] Color is is nice, but fitment is a bit small for my wife ears
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is actually decent
on March 10, 2025
Posted by: Treybeen
[This review was collected as part of a promotion.] I thought the camera would lack but to me suprise its actually pretty good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great comfort but poor noise cancelling
on March 11, 2025
Posted by: Carbos
[This review was collected as part of a promotion.] The wingtips of the FE buds are great and doesn't fall out during exercise. Easy tap area. The active noise cancelling is not very good. It doesn't reduce much and hearing artificial statics background. The Ambient sound mode is even worse. Typically I would only toggle between nothing and ANC mode.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Thanks for taking the time to reach out to us, Carbos. We appreciate your feedback regarding the Galaxy Buds FE. We see that you're having some difficulties with the active noise cancellation (ANC) and ambient sound mode on your Galaxy Buds. To help improve your experience, consider trying a few troubleshooting steps. First, ensure your Galaxy Buds FE are running the latest firmware by checking for updates in the Galaxy Wearable app. If that doesn’t help, you might try resetting the earbuds through the same app. It's also important to ensure that the earbuds fit properly in your ears, as a good fit is essential for the effectiveness of ANC and ambient sound modes. Additionally, make sure there’s no debris or earwax blocking the microphones, as this can impact performance. Finally, use the Galaxy Wearable app to adjust the ANC and ambient sound settings to your liking. If these steps don't help, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
High hopes but a little let down
on March 17, 2025
Posted by: Squillz
[This review was collected as part of a promotion.] All in all these are solid headphones to get. They do almost all of the functions of its predecessors but does it poorly. My complaints when it comes to these buds are the tap function on them do not work properly. For instance, I can only pause music but cannot skip songs because the buds doesn't register the second tap. Also, phone calls would sometimes sound choppy and would sound muffled to the person receiving my call.
Value
2
Response from Samsung USBy R&R Team, March 20, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Squillz! The tap function on your Buds FE is designed to allow you to perform actions like pausing music with a single touch, skipping songs with a double touch, and playing previous tracks with a triple touch. If the earbuds are not registering the second tap, ensure that the touch-sensitive sensors are clean and free of sweat or liquid, as this can affect their responsiveness. Additionally, avoid touching the earbuds with sharp objects or allowing hair to interfere with the touch area. For phone call quality, choppy or muffled sound may occur if the earbuds are not positioned correctly in your ears. Adjusting the fit by rotating the earbuds slightly or ensuring the touch-sensitive sensors make proper contact with your ears can help improve performance. Regularly cleaning the microphone area and ensuring there is no obstruction can also enhance call clarity. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If any of this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
There ok need improvement
on March 18, 2025
Posted by: Esetopo3ce
[This review was collected as part of a promotion.] It needs more features more bass but there ok to use in the meanwhile
Value
2
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your thoughts about the Galaxy Buds FE, Esetopo3ce. We’re glad to know that you find them helpful for your current needs! Regarding your feedback about the bass, the Galaxy Wearable app allows you to customize the sound profile by adjusting the equalizer settings. You can experiment with these options to enhance the bass and tailor the audio experience to your preference. The Galaxy Buds FE is designed to be your everyday audio companion. With their compact and ergonomic design, they provide an outstanding listening experience. You can block out unwanted noise with Active Noise Canceling, personalize the fit with various ear tips, and seamlessly sync with your Samsung Galaxy devices. Experience the audio companion that truly caters to you! Your suggestion for additional features is appreciated, as it helps us understand what users value most. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jamie
from California
Expertise:Intermediate
Verified Purchase:Yes
I wend with the FE because I loved the Buds+ so much. Had them for 4 years with no issues, then lost a bud. Was super excited to receive the Buds FE. Had them for 2 1/2 weeks and the left bud audio went out. Contacted Samsung and they require the buds be sent to them for testing/verification before they will do anything. So now I have no earbuds.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Thanks for sharing your experience with the Galaxy Buds FE with us, Jamie. We're pleased to see that you loved your Buds+ before getting the FE. The Buds FE provides crystal-clear audio for translations, whether you're speaking in person or over the phone. With a newly redesigned wingtip, you can enjoy all-day comfort while keeping your Buds securely in place. Plus, with Active Noise Cancellation, you can focus on the sounds you want to hear and effectively block out what you don’t. We hate to see that your buds had to be taken in for service. We know that when you get your buds back you'll enjoy all the great features the Buds FE offer. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
THE sound is good. Nice fit
on March 25, 2025
Posted by: Tjohns22
[This review was collected as part of a promotion.] Love the noise canceling. I only wish for more push/play options AND a way to locate/ lock device now that mine have been stolen.
Value
3
Response from Samsung USBy R&R Team, March 26, 2025
Thank you for sharing your thoughts on the Galaxy Buds FE, TJohns! We’re glad to see you’re enjoying the noise-canceling feature. The Galaxy Buds FE offers active noise cancellation and ambient sound mode, which can be easily toggled through the Galaxy Wearable app or by using the touch-and-hold feature on the earbuds. Regarding your desire for more push/play options, the Galaxy Buds FE allows you to customize touch controls through the Galaxy Wearable app. You can set actions like single touch for play/pause, double touch for the next track, triple touch for the previous track, and touch-and-hold for features like volume control or switching noise modes. If you haven’t explored these settings yet, they might help enhance your experience. As for locating or locking the earbuds, the Galaxy Wearable app includes a Find My Earbuds feature. This allows you to locate your earbuds by making them emit a sound, helping you find them if they’re nearby. However, it’s important to note that the Galaxy Buds FE do not have GPS tracking capabilities, so real-time location updates aren’t available. We hope this information helps! If there’s anything else you’d like to know about the Galaxy Buds FE, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great buds for the price. Love the comfort and sou
on March 26, 2025
Posted by: Hectic12
[This review was collected as part of a promotion.] I love them. Great for activities as well as laid back such as watching videos, lostening to music, etc...
Value
5
Written by a customer while visiting Samsung US