Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Average customer rating
4.6
(2,268 Reviews)
Rating breakdown 2,268 reviews
5 Stars
1,705
4 Stars
359
3 Stars
111
2 Stars
41
1 Star
52
79%of customers recommend this product.
(
220 out of
277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds FE Wireless Earbud Headphones - Graphite
Posted by: Caitlin
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Honestly these galaxy buds are better than the Beats Studio in my opinion. The noise cancellation was if you actually had over the ear headphones. 10/10 would definitely recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juan
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Very pleased overall sound amazing great job samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: BZirk
from Memphis, TN
Expertise:Intermediate
Verified Purchase:Yes
These were a gift for our son. He says they work great and he loves them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tony
Verified Purchase:Yes
Connectivity is slow however, the sound is okay for the price point.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there Tony, thank you for sharing your thoughts with us about your Samsung Galaxy Buds FE. We understand how important the connection of your earbuds to your device is to you every day. We have provided links to a few articles to help you troubleshoot the connection of your earbuds and reset your earbuds if necessary. We have also provided a link to the Samsung Support Team if this experience continues and you believe there may be an underlying factor at play. They can also answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Sound lags from Samsung earbuds when videos or games are played
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Sound lags from Samsung earbuds when videos or games are played
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Superspirit
Verified Purchase:Yes
They work okay. Don't get loud enough for their intended purpose. Bought for riding motorcycle and anoint 30mph the wind noise overrides the earphones.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting Samsung US
Customer Rating
2
Major let down
on September 25, 2024
Posted by: DarkPhoenix
from North Carolina
Expertise:Intermediate
I wanted to love these ear buds but honestly I'm disappointed. I've had them for 3 months now. And when I first got them they held a charge for 6-7 hours. Now, I'm having to recharge them every 3 hours, sometimes less. In addition, if I'm talking to a friend and they send me a quick video to watch so that we can share a laugh, they can no longer hear me. I've been told that I am completely muffled. My 1st gen galaxy buds didn't have this issue. I miss them.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hey DarkPhoenix, we appreciate your feedback on your Samsung Galaxy Buds FE. We understand how frustrating it is to have your earbuds be initally so helpful to all of your needs, and then to have the features not continue to operate as expected. We have provided articles to help you with the battery and to reset your earbuds. We have also shared an article to help you troubleshoot the call quality. Lastly, we have provided a link to the Samsung Support Team and warranty information to help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Chris
from New York
Expertise:Intermediate
Verified Purchase:Yes
Work well, Other than the sound quality is lacking a bit for the price.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Vadis
from KY
Expertise:Intermediate
Verified Purchase:Yes
Sound is clear and crisp. Very comfortable to wear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US