Customer reviews from philips.com
Philips - Sonicare Genuine G3 Premium Gum Care Replacement Toothbrush Heads - 2 Count - HX9052/95 - Black
Average customer rating
4.2
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
39
4 Stars
8
3 Stars
1
2 Stars
3
1 Star
6
83%of customers recommend this product.
(
44 out of
53)
Customer Reviews for Philips - Sonicare Genuine G3 Premium Gum Care Replacement Toothbrush Heads - 2 Count - HX9052/95 - Black
Posted by: Rickx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cleaning is great. Easy to use. Attaches to base easily.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Bristles fall out after a few weeks
on March 19, 2025
Posted by: Jenniferlu
Gender:Female
Bristles fall out in clumps, used 3 new heads and all of them had bristles falling out in clumps. Scared me at first because I thought I lost a tooth every time.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 26, 2025
Dear Jennifer,
We are truly sorry for your unfortunate experience with the toothbrush heads, and we thank you for bringing this to our attention. Safety and Quality are central to our brand and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety or effectiveness of our products. In case more information is needed, our Consumer Care team may reach out to you via e-mail. Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page
Kind regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with the toothbrush heads, and we thank you for bringing this to our attention. Safety and Quality are central to our brand and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety or effectiveness of our products. In case more information is needed, our Consumer Care team may reach out to you via e-mail. Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Awesome for My Gums!
on December 8, 2020
Posted by: sandgrace
Gender:Female
[This review was collected as part of a promotion.] I decided to try the Philips Sonicare G3 Premium Gum Care toothbrush replacement heads when I needed new heads for my Sonicare toothbrush and I am so glad I chose these! First of all I have very sensitive gums so I am always nervous about trying new brush heads but these feel so good on my gums with no sensitivity whatsoever! Also, I find the Gum Care brush heads far superior to the Diamond Care that came with my toothbrush. I’ll be buying the Gum Care brush heads from now on!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Cleanest Teeth Ever
on December 21, 2020
Posted by: DallasMom
Gender:Female
[This review was collected as part of a promotion.] I have been using Sonicare toothbrushes for almost two decades and they have been key to my oral health. I always get great reports from the dentist on how great of shape my teeth and gums are in, and I owe it all to Sonicare. I have seen the fancier brush heads For the Sonicare, but always just stuck to the tried-and-true regular ones because I did not think there would be much of a difference. Well, I was wrong! This brush head is a huge upgrade over the basic ones. My teeth feel even cleaner which is remarkable. The other thing I super love about this head in the soft rubber on the back of it. No more buzzing my teeth accidentally with hard plastic. Thank you Sonicare!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Bristles falling out.
on November 2, 2019
Posted by: scamper-gal
Gender:Female
After a couple of months this Sonicare G3 toothbrush began losing it's bristles. I thought it was a fluke, but the second one is doing it also.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 16, 2020
Hi there,
Thank you for sharing your honest feedback with us here. We regret to hear that your toothbrush's bristles fell out. We'd be happy to look into this for you to see how we can help. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Thank you for sharing your honest feedback with us here. We regret to hear that your toothbrush's bristles fell out. We'd be happy to look into this for you to see how we can help. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
Not bad
on January 14, 2021
Posted by: DéjàVu2
[This review was collected as part of a promotion.] I've used these toothbrush heads in the past and started using them again recently - and I have mixed feelings. My main issue is the stiffness of the bristles. These are much stiffer than I'm accustom to. This is clearly a personal preference. But with that said, I know I probably would not want these for myself again in the future.
Response from philips.comBy Philips Consumer Care, January 27, 2021
Thank you for sharing your honest feedback about our brush heads. It's unfortunate to hear the stiffness caused some discomfort, and can imagine how inconvenient this is. We would advise you to activate the Easy-Start feature in your Sonicare. Instructions on this are explained in your user manual. Moreover, we do offer other brush heads that's aimed to deal with sensitivity. The model number for these is: HX6053/64 if you are interested. Should you have any questions, you can contact us on Facebook (@Philips) or Twitter (@PhilipsCare). We're here to help!
Written by a customer while visiting philips.com
Customer Rating
1
Horrible toothbrush head
on January 3, 2018
Posted by: Paddie
Gender:Female
Very disappointed. I have been using a Sonicare Toothbrush for nearly 20 years. I purchased these heads and within 2 weeks the bristles started falling out.
This is the 2nd time within the past year this has happened to me. I do not know the exact toothbrush head I used last time, but I believe it was one of the ones for gum health.
I despearately need to order new heads I just wish I knew what I have used in the past.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
It's Decent
on January 5, 2021
Posted by: Ambernoel1992
Gender:Female
[This review was collected as part of a promotion.] This brush head is fairly decent. However, I don't think that it is for me. With that being said, it does hold up well. My teeth do feel clean when I am finished brushing them. My only complaint is that the bristles are almost too soft. It is a bit hard to get th "scrub" feeling.
I would recommend this to a friend!
Written by a customer while visiting philips.com