Customer reviews from hp.com
HP - Officejet Pro Premium 8500A Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
10
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
2
89%of customers recommend this product.
(
17 out of
19)
Customer Reviews for HP - Officejet Pro Premium 8500A Network-Ready Wireless All-In-One Printer
Customer Rating
5
Good printer
on November 15, 2011
Posted by: Chads
Works like it should
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Unusual performance
on November 16, 2011
Posted by: threedoglady
We have this 8500 Office jet in our office and it works well with all of our computers (Windows 7 ). This printer is on a wireless network environment and has performed well. We purchased one for our home. This printer was not on a wireless network environment. The second one loaded fine on one computer with the software already loaded and we plugged it in and it loaded the drivers with no problems. The other computer (that has the same OS) would not load the printer, nor the drivers nor the software. We tried loading it 7 times, even the HP driver and software from tech support would not load.
I worked with the HP tech support for over an hour. It just would not load onto the computer. ( All of the computers that our original 8500 are loaded on, are HP DV7's). They called back a second time and tried again, and it still would not work on one computer and said it was a software issue.
We returned the second 8500 to HP without any problems.
Our review is mixed, as the original one works so well with all of the computers, even the tempermental one. The second one worked well, but the interface between the tempermental computer and the printer would not work. Customer service was very helpful.
I worked with the HP tech support for over an hour. It just would not load onto the computer. ( All of the computers that our original 8500 are loaded on, are HP DV7's). They called back a second time and tried again, and it still would not work on one computer and said it was a software issue.
We returned the second 8500 to HP without any problems.
Our review is mixed, as the original one works so well with all of the computers, even the tempermental one. The second one worked well, but the interface between the tempermental computer and the printer would not work. Customer service was very helpful.
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Customer Rating
5
Great printer!
on April 13, 2017
Posted by: Jessiesunshine
from Deming, NM 88030, USA
This printer was great! Very small issues. I would buy It again if it was available to buy. It was the best printer I had so far that was multifunctional. It had all functions I needed and more. I had mine for over 6 years before I had a printhead and ADF issue in which I had to buy a new printer. I loved it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com