Customer reviews from hp.com
HP - Officejet Pro Premium 8500A Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
10
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
2
89%of customers recommend this product.
(
17 out of
19)
Customer Reviews for HP - Officejet Pro Premium 8500A Network-Ready Wireless All-In-One Printer
Customer Rating
3
Good print quality but has other issues
on November 9, 2011
Posted by: valview
Never had a printer that had to work so hard to print. This machine takes several seconds before it actually makes the copy, and in the meantime, it certainly makes a lot of noise, like it is having to work very hard to print. I've had cheaper printers that made the first print quicker and with less noise.
Also, the selling point for me on this particular printer was that it came with a second paper tray. I was happy to read that and intended to use the second tray for envelopes so I don't have to take the copy paper out of the tray and load it with envelopes, and then put the paper back in. But I was disappointed to see that the second paper tray did not adjust narrow enough to accommodate an envelope. Then I figured I would keep envelopes in tray 1 and set tray 2 as my default with paper. Even though I set it that way in the print settings, the second paper tray does not work. I've gone online and read about this from other dissatisfied customers, who have written that the second paper tray is nothing more than a paper "storage" tray.
That is really sad and needs to be addressed by HP. I am pleased with the output of the print, but not pleased with the mechanics of the machine itself.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
No envelopes
on August 27, 2011
Posted by: LouC
from USA
Gender:Male
I wanted an extra tray for envelopes but the tray will not handle envelopes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
Great Purchase
on September 2, 2011
Posted by: Wesley
Gender:Male
Excellent Performance and I especially like that it works with our ipads and cell phones.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Good purchase, one odd flaw
on September 8, 2011
Posted by: Alesha
from Edmonson, TX
Gender:Female
We use this in an office of two. People come in and out all the time faxing, scanning, copying besides us. (I think it's ridiculous to expect this model of printer to function in a large office, but perfect for small) Ever so often it will start blinking and will say that it needs to be turned off. I hit the power button, it turns off and then "checks its printer heads" for about ten minutes and is ready to go again. I don't know what the issue is with that, but it seems to be its' only odd flaw.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
1
It just doesn't work right!
on September 22, 2012
Posted by: jack57
from Many, LA
Gender:Male
I installed the tray and I can't get this one to feed paper either! I even set #2 tray as default and locked the #1 tray and it still only feeds from #1 tray.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
Like it
on October 11, 2011
Posted by: KateS
from Colorado
Gender:Female
This is my 10th or so HP all-in-one printer. I have a home office, and I wear out the HP printer in about a year or so. So far I am really enjoying the features on this one--much better than last year's printer (same series, different model). It doesn't clean its printheads after EVERY use, so it is not down a lot like the last one was. The copies and printed material are very clear and speedy.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Excellent Printer Choice
on November 7, 2011
Posted by: dyanss
from Vinton, LA
Gender:Female
I am a grad student and also do accounting work out of my home. I purchased the Officejet Pro 8500A Premium to use for both of these applications plus personal printing. While researching printers I read a few negative reviews of this model and am now so glad I chose to ignore them. This has been a great printer. It has handled a very heavy print load with only a couple of paper jams and no other problems. The text and images are always clear and sharp. Those negative reviews I mentioned tended to be about having difficulty loading the paper tray. I have not had any difficulty in adding paper to my printer. Also, I like being able to just open a small access door to change the print cartridges, unlike my HP 6500 which I have to lift the whole top up to change cartridges.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
3
Windows XP wireless problem
on October 12, 2011
Posted by: GrayBear
from Oceanside, CA
Gender:Male
Printer works great on all operating systems except for Windows XP. The desktop unit using Windows XP could not find the printer. Had to use USB.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com